They are really sweet and help in such a big way!! I had ordered and item a d it was here in like 3 days and I bought a bundle leggings and hoodie which was normally like $40-$50( maybe even more) for only $9.95. They are there to make sure they're customers are pleased with their purchases to the full 100% and if not they will work things out with u that will pretty much benefit u(customer) mainly. I love the service and the clothing!! They deserve to get bragged on for sure.