Louise was extremely helpful and understanding when I had to rearrange my appointments due to work even at last minute. She did her best to accommodate me and work with my availability in order to get my loan application processed as soon as possible. Louise made me feel at ease immediately, was friendly and approachable with a positive, happy attitude. Louise's organised and professional approach gave me full confidence in her handling of my loan application and complete trust in the entire process. My Provident loan was an absolute life saver as it paid for vital car repairs that I had been putting off. It was just at the right time too as the garage told me if I had left it any longer, I would have needed a whole new engine. I did not think that I would be accepted for a loan from any where until a friend told me about Provident. The service you provide to people that would not normally be accepted for loans is truly a real blessing and in this harsh financial climate, has been a helping hand to a lot of people. Myself being one of them. Instead of getting a door slammed in my face, it feels like I am being given a real chance to prove that I am worthy of receiving credit. I can also enjoy the benefits that taking out finance can provide such as being able to afford to treat my family on holiday or getting the living room decorated without the hassle of saving up or once again missing out on a last minute great deal. I know it sounds a bit silly but I feel like I am more accepted by society and inclusive now I am able to get a loan from Provident when ever I want. It feels good that you are prepared to take a chance and give hardworking people like myself a loan. Thank you Provident for stepping up and taking care of the little guy