I am very pleased with every aspect of the services of Provident. I was recommended by my partner. Our collecter Rob is very professional as well as very friendly, helpful & extremely efficient. He goes above & beyond of what I imagine is expected of a collector/agent. We have built up a rapport & feel very comfortable sitting & having a chat with him on collection days. Rob explained everything clearly when it came down to the loan itself. He is definitely a great asset to Provident. We will definitely be staying with Provident & using your services. We are already planning our next loan for Christmas. Door step loans are a huge help to a wide range of people from those working to less fortunate people such as myself, who for health reasons have to rely on Disability benefits. The rates & fortnightly repayments are very reasonable especially when compared to Pay day loans. It's very flexible & tailored to your own personal income which is again a huge help. I hope door step loans are here to stay. The personal touch of having a great agent who will help work around any issues that may arise financially is another thing that sets you apart from the other loan companies. Thank you for your services & again I would really like to commend our agent Rob. I was a little apprehensive regarding having someone coming round regularly, due to mental health issues I find it extremely difficult to be around people especially those I don't know but I feel very comfortable having Rob in our home.