The Agents manner was business-like yet sociable and friendly. He offered his knowledge and the benefit of his experience. He put me at my ease and I soon felt comfortable. The Process was conducted quickly and efficiently. At no time were I made to feel awkward or ill-at-ease. I was satisfied that things went better than I at first thought prior to his arrival. He also made a promissory note to himself to get in touch with a other Collection Agent in the event he were not the one collecting monies being repaid. This was to say that the Due Repayment Date was to be a Wednesdays at 9.am ish as opposed to Tuesdays. Unfortunate as this is...this email arrived at a Command Prompt. Bang-on-time and eerily in its arrival. Why?. The "other" Agent just rang. He wanted to know if I were in...after all it was Tuesday!!. Payment due date I thought. Crikey. I then had to go into explanations as to how and why the Wednesday arrangement had been made. I hope all went well...I suppose the original Agent absently forgot. It was after all another busy workday. Anyway...see you tomorrow...all bright and breezy. Thankyou Provident. You helped no end... Alf Grant *Personal information removed by Feefo*