It is nearly 3 weeks since I first contacted the owner of ProVivs via email and Facebook messenger regarding the badly damaged condition in which my 6ft £200 Vivarium arrived with a Video & photos also supplied to him evidencing the damage which is - a deep crack running the full width of one side of the back panel, a crack on the base panel & a scuff to the roof panel. As no response was received this was then followed up with a further email and messenger message as set out below (messenger messages are showing as having been read!) . To date I have not heard back from ProVivs!! The lack of Customer service for this company is terrible and all bad reviews seem to stem from items arriving damaged and little or no resolve being reached due to the non response to queries/complaints from ProVivs. As an aside I would like to mention I have no idea who delivered my Vivarium as I was not given a delivery date or tracking information and came home to find it left in my garden!!! I would definately not recommend ProVivs........ Wording of my 2nd email/messenger message - no response received. Hi Steve, Further to my messenger messages and emails of last week I am really disappointed to have not heard back from you with a substantive response. As previously mentioned I am more than happy to speak to you over the telephone if you prefer although Pro Vivs do not appear to have a contact number visable on either Facebook or the website and that it why I provided my contact number in my initial message. As you can see from the pictures and videos previously supplied the Vivarium arrived badly damaged. Whilst I appreciate this may have been damage caused in transit I am now left with something that I'm sure you would agree is not in an acceptable condition or something that you would feel represents a high standard of product or indeed something you yourself would be happy with! Whilst the fact the Vivarium is damaged is of course extremely disappointing the lack of response from yourself with any sort of resolution now leaves me with the inconvenience of an unbuilt 6ft vivarium in my spare room and my pet unable to move into his new home. Working in a customer facing role myself I'm sure you would agree that dealing with problems/complaints in a timely manner is key. I look forward to hearing from you.