Dishonest seller - damaged goods and no accountability This seller is the most dishonest seller I've come across. Lie after excuse after lie regarding my order, the manufacturing of and progress...then radio silence. Won't answer messages/emails or even calls. Fast forward a few months later - I receive my vivarium in mostly good order. I notice that the one side is chipped and notify the seller immediately. He then asked to send him pics which I did and said that he'd send a replacement out ASAP - this never happened = LIES! I then built the vivarium, opened the very well packaged glass and noticed that both panes were badly scratched - again, I notified the seller who replied to me, requesting pictures. I obliged, sent the pictures and was told that he'd replace them immediately - again nothing happened = MORE LIES! I then tried, literally every day, to call the seller (who I thought I had a good relationship with at this point... remember, I was EXTREMELY patient and understanding regarding delays, his entire workforce walking out on him and not being able to produce, etc.) and he stopped answering my calls and replying to my messages (similar to the beginning when he'd run out of excuses as to why my item was not yet ready). This was really confusing to me - I had been promised replacement side panel and glass - in black and white sms text and none had arrived. So, after 2 months of trying I logged a dispute on PayPal and asked for a partial refund for the amount it would cost me to replace the glass and side panel. The seller, via the resolution centre rejected my "offer" there and demanded I return the goods for a full refund... naturally this is not possible - which, given his experience of PayPal disputes, he was fully aware of. I have a lizard living in this viv - it's been months afterall since I claimed via PayPal - which can't be removed or placed elsewhere while I pack up the vivarium and send it back to him (at a large cost - as it's heavy and needs to be couriered) and therefore am unable to fulfill his request and get my issue made good. It's a real pity as I trusted and believed Steve each excuse and lie he told me. I will not buy from them again and I urge you to use his competitors (repti-life or similar) in the future as they are not swindling, caniving, "dodgy" sellers as this guy. Provivs came highly recommended to me - I guess the good stories are good...but my experience was really bad. REALLY bad! Avoid this business like the plague!