I received a message that my unit rate was being increased from $18 a month to $37 a month. I called the customer service number, and someone called me back. I told her that I needed to understand how and why this was happening. She talked about market value and how the contract renews from month to month, at which time the rate may increase. I asked “Does that mean you can change my rate in one month and again in three months and again in five months?“ She answered yes. I thanked her for calling me back and explaining. And then she hung up on me. I don’t understand why she felt the need to end the call so disrespectfully. Maybe she didn’t like having to disclose the con. Still annoyed that she felt some kind of way even though she gets a paycheck. Clearly I’m gonna have to stop giving them a portion of mine. Public Storage, this sucks! Do better.