Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disaster service , broke me the lock twice and broke some items , not recommended”

Helpful Report

Posted 1 day ago

“This review is for Mary working at the Public Storage at 2513 Ranch Rd 620 N. Austin, TX. 78734. This past weekend I was in desperate need for my son's and my winter coats. I hadn't rotated them out with our seasonal cloths yet. Temperatures were supposed to get very cold and we were going out of town for the weekend. Unfortunately, I was between checks and my bill was past due. Denying me entry into the building. Completely embarrassed, I went into the front office to ask if I could just get the coats. Mary was the one working that day. She was an angel and allowed me to follow her back to the unit so I could retrieve the coats. Mary, if you read this review I hope you have a very blessed Christmas.”

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Posted 2 days ago

“We are long-time renters at the facility at 1430 E. Davis in Arlington Heights. We found ourselves in position to downsize. The office person the day we went in was Daniel. He was knowledgeable, courteous and made the transfer bureaucracy process quick and painless. He later came back to check on how we were doing moving our remaining items to the new unit. We are very pleased with how easy Daniel made this transfer work.”

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Posted 5 days ago

“I surrender my rented unit at Trinity Mills Carrollton, TX on 27th Nov 2024. Despite They charged December 2024 rent and now instead of refunding, they have been paying ping pong between their local office and customer service and keeping me clueless. Customer service and resolution is negligent. You can't reach out to their customer service person easily. No words on refund.”

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Posted 6 days ago

“Today I visited the public storage location on Lake valley. I received great customer service and all my needs were met. Even through the small hiccup, Jessica pulled through and made me a very happy customer. 10/10”

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Posted 6 days ago

“They were our knight in shining armor when our apartment decided to be scum! We will be super careful in choosing a new home. They even let me upgrade to a bigger size storage without hassle when I underestimated. They taught me how to use the facility! I am one step closer to coming home in Brighton Colorado. I no longer have to fear for my mother's and my property. They hold our home in their hands while we desperately find a new one, and stop living in hotels. Thanks Public Storage for protecting everything while we survive these dark days. Thank you Tim.”

Helpful Report

Posted 6 days ago

“I love that they didn't change our rates when they took over Extra Space in Sicklerville NJ. The ease of it all was good and not the fault of Public Storage. And the staff Kim and Dexter are just the most awesome people. Helpful and knowledgeable. Also the ease of just going on the app you can open the gate without leaving your vehicle. I would recommend this location to anyone.”

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Posted 1 week ago

“I went into public storage today to get a larger storage in haslet Texas. Bradley was wonderful, very patient and thorough. Thank you so much for everything.”

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Posted 1 week ago

“Rented a 5x10 unit, measured space it’s actually 4’3” not 5. The app doesn’t work at all. False advertising about monthly costs.”

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Posted 1 week ago

“The location on rt 109 is terrible in addition to constant price increases there are no hand carts! I am a sr citizen and need a cart to. move my stuff from my car to my locker. It not like you have to wait to use a cart there simply are none to be had. Plenty of other storage places nearby go somewhere else.”

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Posted 1 week ago

“I would like to highlight how incredibly helpful Dee has been since my very first visit to get my storage unit. Throughout my multiple visits and transfers, she consistently went above and beyond to explain the entire process.”

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Posted 1 week ago

“There is nothing like “AMAZING” customer service. This is exactly what I received from Store # 08219. Destiny, Eisha and Brittany went the extra mile to ensure my visit was memorable especially when I experienced a medical emergency when my blood sugar dropped and I became very ill and weak. Brittany, ran and provided a chair for me to sit down. Destiny, was willing to go to the store to get me a needed bottle of water while Eisha provided encouraging verbal support. I definitely would have fainted but thanks to their quick response, I was able regain my strength, finish my transaction and safely drive home. Thanks so much for assisting me!! Lunch on me next week!!!”

Helpful Report

Posted 1 week ago

“What a scam! They offer a very attractive web rate, but immediately hike up the price. I started paying $72, but a short 4 months later they upped it to $102 (42% increase), and 6 months later they upped it again to $137 (an additional 34%, or a whopping 90% more than their initial rate of less than a year before!!!). In addition, they also force you to buy their insurance policy for an additional $15/month. If that was not bad enough, I randomly get my access code and app blocked out which prevents me from accessing the facility, even though I'm enrolled in AutoPay and my payments have always been made on time. When you try to stop by the Office, most times there is noone there, and when you call you have to leave a VoiceMail, which on the best-case scenario is responded the next work day. Definitely moving to a different place!”

Helpful Report

Posted 2 weeks ago

“Nasty. Common areas Haven't been cleaned since last year. Roaches everywhere. Mess still in front of my unit since February elevators and floor dirty disgusting Alexandria Va unit”

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Posted 2 weeks ago

“Our RV storage company informed us they would be closing in a month, during the holidays. We and many others have to scramble to find a new storage place before the holidays! The rep at 1801 west Bellevue was swamped with people also looking for a new place. She was the only one there! She was kind, understanding and kept her sense of humor through the catastrophe. Thank you Tenisha, for being so patient with us! You are a gem! Regina”

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Posted 2 weeks ago

“Awesome customer service from MRS. TASHA CHATUM.... Keep up the good work ♥️♥️♥️”

Helpful Report

Posted 2 weeks ago

“Awesome customer service from MRS. TASHA CHATUM.... Keep up the good work ♥️♥️♥️”

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Posted 2 weeks ago

“My first storage unit had no light and was infested with mice. I had insurance but never got reimbursed for my damaged property. The site wouldn’t let me add my photos”

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Posted 2 weeks ago

“i had problems at another storage place, went into Debary , fl PS and talked with a young lady named rRylee, she was so helpfull and took care of my new rental with the upmost professionalism.. Thank you Rylee”

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Posted 2 weeks ago

“Public Storage At 4343 York road Has the Awesome A Team effect! I came in a few days ago in I was anxious to get help with my storage things and I was treated with the best interest at heart by Ms. Alejandra Who showed kindness patients and knowledgeable Professionalism in made sure that I was a pleased satisfied customer at the public storage unite.”

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Posted 2 weeks ago

Public Storage is rated 3.4 based on 398 reviews