Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 536 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 536 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price gauge their loyal customers.”

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Posted 1 day ago

“Ceiling insulation falling down on my belongings Rat damage to many of my boxes Rat droppings everywhere To add insult rent substantially increased”

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Posted 5 days ago

“Teresa at the English road store in High Point, was great and she gave great customer service. Thank you Niecy”

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Posted 1 week ago

“Public Storage raised my storage unit rent from $119 to $166 from Jan to Jul. They just said there was a demand for the unit, so they raised the price.”

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Posted 1 week ago

“I rent my truck and hire help only to find that the unit 10’x15’ drive up unit has a 36” roll up door 😡, I rented a an outside 10’x10’ at the same location and it had a normal garage door. All they had to do was state the small access door. I had to cancel my truck and labor. Then on top of that they charged me $29 for canceling when it was there mistake 😒 I guess it was my fault for trusting Public Storage 😐”

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Posted 1 week ago

“Sheila at the Ormond Beach area facility was VERY professional and personable..helped us ALOT with her knowledge and expertise...you are very lucky to have her! really enjoyed how thoughtful she was for us too...Give that woman a raise! for sure! Arlis Burnes and Dan Burnes and Barbara Burnes”

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Posted 1 week ago

“BE AWARE!! I gave a glowing review when I first came 6 months ago. The people at Fort Mill, SC were excellent and so helpful, and the price was right. I have to change my review. In the 6th month, my rate was increased by $44 a month. This is because you are signing a month-to-month lease. I am told that $44 more is the market rate. But consumers, BE AWARE. The problem is if you are thinking just for a year, and they change it are you going to go to the trouble of moving 6 or 7 months in? No. Had I known this would happen I would have never come to Public Storage.”

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Posted 1 week ago

“I rented a unit in January 2025 in a promotional rate. It was in a good location, the size I needed and the rate was within my budget. The promotion was for the 2nd month free which i did not get a whole month free. Within 4 months the rate for my unit increased by 25%and the Store managers request for exemption was denied. After speaking with 2 different customer service agents they offered me a1 time discount of $60. I actually recieved less than that. I am a senior citizen. The storage is for my 94 year old Dad. I explained that the same unit, a little further South, was renting for $70 less. I was told it's not personal, it's just business. Well, it's personal to me! I am not a first time public storage customer, but it will be the last time! On the positive side, all the store managers I have fair with have been great! I give them a 5 star review!”

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Posted 1 week ago

“Here’s a sample **Google review** you can leave for **Cynthia** at the **Public Storage in South Plainfield**: --- ⭐️⭐️⭐️⭐️⭐️ I recently visited Public Storage in South Plainfield and had a great experience thanks to Cynthia! She was incredibly helpful, professional, and patient throughout the whole process. Cynthia made everything easy to understand and took the time to answer all my questions. It's rare to find customer service like this—friendly, efficient, and genuinely caring. Thanks again, Cynthia, for making my storage experience smooth and stress-free.”

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Posted 1 week ago

“If I could give this place zero stars I would . The unit was fine and the people that work there were great. It was when we went to move out that the issues began. We tried to move out on the 31 st of the month which was a Sunday. We couldn’t get anyone in the office so I went online and did it . Shocker … it apparently never went through. I then called the corporate office and they told me I had to pay for the next month(it was auto drafted out of my acct). I explained the situation to the person in the phone , which apparently was the highest manager available and he told me they wouldn’t refund my money. We had been with them for four years , never once missed a payment and he refused to help. Do not waste your money, no matter how good the deal seems . There are plenty of other storage places around with amazing customer service . This is NOT one of them .”

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Posted 1 week ago

“The e-rental process was easy. I got a 10x15 unit for half the price, via their Memorial Day special. And there was a free lock promo. The employees were very helpful, both in-person, and over the phone. The facility is easy to get to, even by bus. It's very near a gas station. The facility is clean, and easy to navigate. They have good mouse control. The security is good. Entry code needed to enter and to use the elevators. Good size unit. Strong lock.”

Public Storage 5 star review on 4th June 2025

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Posted 1 week ago

“Sandy is a hit I’m Buchanan in Martinez. He did everything smoothly and everything right and it’s perfect”

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Posted 2 weeks ago

“I've had very good service with the public storage on lenbergh blue. Dawn has been very helpful with all my public storage needs.”

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Posted 2 weeks ago

“I have a storage at Publis Storage on Alexanders Rd in Raleigh NC. Angie/ Angela is heaven sent. I had some issues with my lock (lost key), and she handled it with professionism and quickly. Thank you for your help.”

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Posted 2 weeks ago

“I Love Public Storage in Tracy, Ca 11th street they take excellent care of care of your things in storage safe,secure,and a friendly free zone. I always feel safe pulling up day or night knowing it’s secure.:-).”

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Posted 2 weeks ago

“Thank you very much to Ron at the Rochester Hills, MI 48309 location! You were knowledgeable, helpful, and polite. Great facility!”

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Posted 3 weeks ago

“Robbin was very nice and helpful to”

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Posted 3 weeks ago

“The lock was taken off my unit .The present person went around there and helped us resecure our storage unit .She is a gem and I thank her for all she has done for us. Her name is Christina. SHES God send .Benjamin Perry and Sybil Ross”

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Posted 1 month ago

“Went into the store on 16th and Osborn to get some information ran in and I met Angy who was of great help and helped meet dearly and I definitely recommend this storage place and are hopefully you will be lucky enough to get her because she was great on helping me pick out the right storage unit and answered all my questions.”

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Posted 1 month ago

“Tonya was so sweet and helpful. She made my experience so easy!”

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Posted 1 month ago

Public Storage is rated 3.5 based on 536 reviews