Public Storage Reviews

Name: Public Storage
Rating: 3.56

3.6 Rating 602 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 602 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 19th June 2026

Public Storage 130 Landing Ct Novato

Public Storage 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two rat infestations and two lesk. Walks mold fiber glass coming off walls No climate control Nails and screws or sharp objects left behind on street left by construction workers every day No water drain blocking front entrance of building”

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Posted 18 hours ago

“Sabrina was the most help when getting set up!”

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Posted 1 day ago

“Needs improvement hallways and elevators dirty & numbern grids are ridiculous filthy, carts never seen a wet cloth...filthy”

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Posted 2 days ago

“Andrew helped set up my account. We are in the process of moving from FL to SC. He was very professional and answered all my questions!”

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Posted 1 week ago

“Nikki was amazing helped me with everything!!!! She knows her stuff!!! Keeper great employee!!!”

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Posted 2 weeks ago

“Bill in longs,SC provided great customer service and answered all my questions. and I am happy how very clean the place is.”

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Posted 4 weeks ago

“I am an auto pay customer. you get my money faithfully you raised my rates about 30% in 2 years. I am shopping for a new place with better rates. The price hike is unacceptable.”

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Posted 4 weeks ago

“Worked with the staff for the Lumsden Road location in Brandon, FL. Dakota and other personnel that I dealt with in person and on the phone were very helpful, knowledgeable, professional and personable. I’m glad to have this option in my area. Thank you!”

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Posted 1 month ago

“Crystal is all-round the best very kind patient just amazing”

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Posted 1 month ago

“Very easy to set up account. Service is nice and assisted me the whole way through. Jax explained from a to z anything I had questions with concerning billing and unit.”

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Posted 2 months ago

“The storage unit is very clean and easily accessible. We recently reduced the size of our unit. It was an easy transition thanks to the employee, Kathleen. She was very helpful.”

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Posted 2 months ago

“Been a customer for many years. Had to downsize from a 10 x 30 unit in San Leandro due to a $150 dollar a month increase. Downsized to a 10 x 15 five months ago at $406 dollars a month, now it is going up to $575 per month. Just going to move to a different storage company altogether.”

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Posted 2 months ago

“I initially chose Public Storage because the rent was great and affordable when I first moved in. Unfortunately, that didn’t last. Over time, the price continued to increase multiple times until it reached $310 per month, which is completely unreasonable. To make matters worse, the elevator was out of service for several months. This created a major inconvenience for customers, especially those with units on upper floors. Despite this ongoing issue, there was never any offer of a discount or accommodation. It’s frustrating that while the facility failed to maintain basic functionality, there was no hesitation when it came to raising the monthly rent. Due to these issues, I decided to move out and will not be using your services again. I would rate Public Storage a 1 out of 5 because it feels like customer satisfaction took a backseat to profit.”

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Posted 2 months ago

“Ms. Carol, at the Pasadena location, 1507 East Beltway 8 S, was very helpful to me this morning. Very pleasant to work with. Fast and efficient as well.”

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Posted 3 months ago

“I'm truly thrilled about being at public storage on 13015 East independence Blvd Matthews nc my property manager Jenny is excellent keep her around and I will never consider leaving”

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Posted 3 months ago

“Received a call back, visited the office at 701 South Homestead Blvd in Homestead Florida and couldn't have gotten better service from anyone other than the employee that answered my questions. Respectful, courteous and professional. 5 Stars”

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Posted 4 months ago

“I have been renting a storage unit at the Public Storage on Roosevelt Blvd, Jacksonville, FL since Jan. 2025. Recently, I needed to rent a smaller unit. Office manager, MS Melinda at the Public Storage on Catoma Street, Jacksonville, FL and Office Manager, Tammy, on Roosevelt Blvd, Jacksonville, FL provided excellent customer service. MS Melinda helped with working out a plan that would be the most cost beneficial prior to the transfer and Office manager, Tammy, made the transfer from unit to unit effortless. Tammy explained the policies and options that would help me the most and offered to help anyway possible. She was always available to answer my questions and returned every call. I would definitely recommend Public Storage due to the excellent customer service and well maintained units.”

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Posted 4 months ago

“Sheila was magnificent and she was very detailed about the information I needed to know about the storage unit and the property. Thanks for having people like her on board…”

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Posted 7 months ago

“a 67 billion dollar company that only pays its employees $14 an hour. that is a far cry away from the living wage of $20 an hour to afford to live in Indianaolis, SHAME SHAME SHAME”

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Posted 7 months ago

“Public Storage, located at 6770 Dawson Blvd in Atlanta, GA, manager, Mr Donald Finch, was very helpful in assisting me with my storage needs. He was prompt in returning my phone calls and helping me with my storage needs. Mr. Donald has excellent customer service.”

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Posted 7 months ago

Public Storage is rated 3.6 based on 602 reviews