Public Storage Reviews

Name: Public Storage
Rating: 3.52

3.5 Rating 507 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 507 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tresa was a helpful, patient and very kind assisting me. Recomment her.”

Helpful Report

Posted 3 days ago

“I Won a couple of lockers at the PS on 118th in Broomfield Co. Was helped by a gentleman named Doug. He was very friendly and got me in and out very fast, even helped me with a heavy tote. Thanks Doug.”

Helpful Report

Posted 6 days ago

Helpful Report

Posted 6 days ago

“2309 S IH 35 Georgetown TX Robert was so helpful and is a wonderful employee. I am glad he was working the day I put my stuff in storage”

Helpful Report

Posted 6 days ago

“Public storage on Ebenezer rd in Rock Hill SC has truly been very good and helpful. They wirk things out and I’ve been very pleased with them. Both the location manager Jason and GM Will are awesome. Thanks guys I really appreciate you!”

Helpful Report

Posted 1 week ago

“Siblings is awesome she takes great care of me every time I come in.”

Helpful Report

Posted 1 week ago

“Najalie at store 08427 was wonderful. She was very helpful and spent time showing me the different storage units and was very knowledgeable about the property. I rented from Public Storage in the past and rented from them again.”

Helpful Report

Posted 1 week ago

“I just would like to thank Sarah for assisting me to with my unit today and the transfer, she made sure I understood everything. Thank again for making my a a little easier.”

Helpful Report

Posted 1 week ago

“I rented storage space at the Public Storage at 10018 Spanish Isles in Boca Raton. The manager there, Erica was very helpful both on moving in and moving out of space. I would recommend seeing Erica if you’re looking for storage space.”

Helpful Report

Posted 2 weeks ago

“In just two years, my rental rate at Public Storage nearly doubled. When I inquired about the increase, staff casually remarked, “We’re not a nonprofit,” and “It’s a sign of the times.” This isn’t about covering costs—it’s about maximizing profits. In 2024, Public Storage reported revenues of $4.696 billion and $3.44 billion in gross profit, boasting a gross margin of approximately 73.3% . Such practices highlight a broader issue: until consumers collectively reject this level of corporate greed, companies like Public Storage will continue to exploit their customers. If you’re currently using their services, consider moving out. If you’re thinking about signing up, look elsewhere. Let’s not support businesses that prioritize profits over fair treatment.”

Helpful Report

Posted 2 weeks ago

“My son had his unit for about a year, the price went up and then he went to get stuff out of his unit and it had been broken into. The lock the company provides was cut and ALL his stuff was stolen. A unit a few away from his was cut as well. They have CCTV, locked gate and a lock on the unit. Lot of good that did. Someone had to have seen something, as they called the next morning when he discovered it and the police were there. That tells me they watch the video every morning.”

Helpful Report

Posted 2 weeks ago

“Bill at the Trinity Blvd location was so easy to work with and very helpful. Answer all the 1000 questions I asked with a smile on his face. Thank you bill for your help!”

Helpful Report

Posted 2 weeks ago

“Elliott was very helpful with the confusion generated a one-day change in the rental period.”

Helpful Report

Posted 2 weeks ago

“I am a Public Storage by way of purchase through Storage King. Before PS bought my facility, I had a late fee and made an agreement with Storage King. Now, PS will not honor that agreement, won't accept documentation from Storage King about the agreement and won't let me into my unit to even move out. What a horrible company that won't honor an agreement from a purchase.”

Helpful Report

Posted 3 weeks ago

“Thank you Paris for being a great sport and helping me you really mad a difference and savi g me alot of time they need more people like you at different places thanks a bunch”

Helpful Report

Posted 3 weeks ago

“Tammy Rapplean was very helpful and I found the experience easy and cost efficient. Would recommend to all of my clients, friends and family.”

Helpful Report

Posted 3 weeks ago

“Don't fall for their online specials. I rented a unit for $140.00 a month. After three payments they raised the rent to $210 a month. They said " that is what similar units go for." I went to there website and they were still advertising the same size unit for $149.00. This leads me to believe this is a classic "bait and switch" scheme. Buyer beware.”

Helpful Report

Posted 4 weeks ago

“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”

Helpful Report

Posted 1 month ago

“Lisa at 290 Southampton Street is the best. Always helpful. Always super nice to work with, a very good crew.”

Helpful Report

Posted 1 month ago

“At 2801 Hullsmith Rd Houston Texas I just recently rented a storage unit and I have been very pleased with the unit thanks to Valerie who was very helpful with everything. She explained everything step by step and made sure we had the correct information on how to get in the gate and lock our unit properly. Valerie is truly a jewel and showed us great customer service.”

Helpful Report

Posted 1 month ago

Public Storage is rated 3.5 based on 507 reviews