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Public Storage Reviews

3.6 Rating 583 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 583 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

1-800-688-8057

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James
Verified Reviewer
“Public Storage, located at 6770 Dawson Blvd in Atlanta, GA, manager, Mr Donald Finch, was very helpful in assisting me with my storage needs. He was prompt in returning my phone calls and helping me with my storage needs. Mr. Donald has excellent customer service.”
Helpful Report
Posted 4 days ago
Anonymous
Verified Reviewer
“I want to Thank Savannah so much for helping me out today. She was very nice, and friendly, and though she is not the property manager at this facility, she went out of her way to come, and help me with what I needed. Thank you so very much.”
Helpful Report
Posted 1 week ago
Joyce Kolatosz
Unverified Reviewer
“Dre helped me get my issue fixed and was extremely helpful. This is the store on 6820 Seminole Blvd in Seminole, FL”
Helpful Report
Posted 1 week ago
Anonymous
Unverified Reviewer
“They raise the rent whenever they do a "market analysis" and provide no notification. Contract states, "2.2 Your Rental Terms May Change with 30 Days' Notice. We may change your Monthly Rent, fees and charges, and any other terms of this Rental Agreement with 30 days' notice to you. We may send notice to your email address. By continuing to use Your Space, you agree to the Rental Agreement as changed and that all of its other terms remain in effect." This is how they get away with raising your rate. I NEVER received notification of the increase as per the contract stated. To the contrary I received an email on 9/29/2025 that stated "Thank you for being a valued Public Storage customer. We’re committed to providing you with excellent service at clean, convenient, and professionally managed locations. Effective October 1, 2025, the state sales tax rate on commercial and self-service storage rent will no longer apply, affecting your monthly rent payments going forward. Starting with your October 1, 2025, your updated monthly charges will be: "Spoke to an agent and she said an email was sent out (I NEVER received an email) on 9/30/2025 about the rate going up due to a market analysis which supersedes that 9/29/2025 rate change. The get you in there and raise your rate and justify it through being a month-to month contract. RAISED THE RATE BY 27%”
Helpful Report
Posted 1 month ago
William Brown
Unverified Reviewer
“Christian, at the Penn Store, in OKC, went above and beyond, to help me move into a smaller storage that was less expensive, and still met my needs. She renewed my trust in customer service, which is a dying are, in the age of "AI". Thank you Christian for your help. Public Storage needs more employees, like you.”
Helpful Report
Posted 1 month ago
Christopher Pearson
Unverified Reviewer
“Excellent customer service and very helpful at 367 southern blvd Bronx, NY 10454”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Judith’s was very nice and helpful love public storage”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“I have had a rental unit for about 10+ years. The rental unit was fine. However now that I haved out contacting you is impossible. I want auto payment stopped. The account number is 19205706 the space was 1554 at the Surprise facility off Waddell Road. You computer cannot fine the account and you offer no way to speak to a live person. I am sure that this cost effectice to you, but is definetly not customer service for your customers. For that reason I would tell anyone not to use your facilty facility”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“I have had a rental unit for about 10+ years. The rental unit was fine. However now that I haved out contacting you is impossible. I want auto payment stopped. The account number is 19205706 the space was 1554 at the Surprise facility off Waddell Road. You computer cannot fine the account and you offer no way to speak to a live person. I am sure that this cost effectice to you, but is definetly not customer service for your customers. For that reason I would tell anyone not to use your facilty facility”
Helpful Report
Posted 1 month ago
Jessica Grady
Unverified Reviewer
“I have a unit through public storage and my property manager at 1954 W. UNION HILLS DR PHOENIX AZ 85023 . ELLIE IS AMAZING. SHE IS KIND SUPPPORTIVE, AND IS ALWAYS WORKING WITH ME, I HAVE SOME SETBACKS AND SHE IS ALWAYS THERE TO HELP ME. SHE CALLS ME BACK ALWAYS WHEN I HAVE TO LEAVE A MESSAGE AND ALWAYS ADDRESSES MY CONCERNS PROFEZSIONALLY. SHE DESERVES 10 STARS ! SHE IS AN AMAZING EMPLOYEE FOR YOUR COMPANY. ! THANKS SO MUCH ELLIE!”
Helpful Report
Posted 1 month ago
Matthew Dvorak
Verified Reviewer
“Public Storage in Colorado is a huge rip-off in my experience. I have two units in Loveland and I’m paying $300+ more per month per unit than someone moving in today for the same unit types. DO NOT RENT FROM PUBLIC STORAGE. Look at the Facebook threads calling out this practice — they keep citing “market comp price adjustments.” Feel free to join the countless Facebook Pages/Groups dedicated to this horrible excuse for a company. Everyone from Public Storage has lied to me about how they operate, and how they price people. Their call center told me rate increases happen “maybe once a year.” I’ve lost count of how many I’ve received this year alone, including last month. Public Storage — are you going to fix this (match existing customers to your public rate for the same units) or keep operating this way?”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“The store manager at starcrest, Monica, is always very knowledgeable and helpful. She has helped me select an appropriate size unit, and locate one on the first floor indoors as requested. She always figures out different questions on any charges that may have been made, and different situations that occur like when the gates are broken. She has reviewed the videos and able to determine what happened, including the one time somebody broke into a unit in the b building. The fact that she is reliably here and is knowledgeable about the property and it's upkeep is very reassuring to customers, and hopefully to corporate as well!”
Helpful Report
Posted 2 months ago
.
Unverified Reviewer
“Irene was very helpful doing the lease paperwork”
Helpful Report
Posted 2 months ago
EL Champion
Unverified Reviewer
“We worked with an amazing facility manager Cindy. She was informative, helpful and kind. We had a huge move planned and she made it so much easier and less stressful. I do not know about Public Storage as a company, others have many complaints but Cindy is a gem and they are fortunate to have her. We could tell she has experience in customer service and superior knowledge in management of a facility. If i could give more than five stars I would because she made every aspect of renting a unit and managing our move as smooth as possible. Thank you again Cindy, you are the best.”
Helpful Report
Posted 2 months ago
Melissa
Unverified Reviewer
“These are the worst people to deal with when it co.es to custo.er service. They hike up the rent on a regular basis. Go anywhere but here!!!”
Helpful Report
Posted 2 months ago
Jon Katz
Unverified Reviewer
“This is the worst run business. Maybe all storage units are like this. Lighting in storage area is bad. The door is bad. and the worst thing is the downloading of the app is terrible. It will not download properly and there is no live person to answer my questions or help me. Property manager is nice but clueless. So I have no app but have memorized gate codes to get in. Have to get out of the car and enter code on the box to get my car in and out. It is a joke. This company really sucks. I wish I had an alternative. I would definitely never use public storage again.”
Helpful Report
Posted 2 months ago
Pamela Bundy
Verified Reviewer
“i have a storage unit at 233 Erial Road Blackwood, New Jersey. The representative and her husband that works at this location are two of the sweetest people you could ever wanna meet not only are they very professional. They know what they’re doing.. It’s always a pleasant time when you come here or when you call and kudos to them because the facilities smells great.🩷🦋.. You should hire more people like those two.”
Helpful Report
Posted 2 months ago
Jacqueline D. Adams
Unverified Reviewer
“Public Storage always makes me happy because my unit when I do rent from them it's always ready and very clean! I use the Ivy Hill Public Storage due to it being so local and accessible to many major stores like Walmart,grocery stores and eateries. Thank you Public Storage for meeting all my needs.Jac”
Helpful Report
Posted 2 months ago
Jim
Verified Reviewer
“Worked with Irene at Forest hill MD location. She was great, professional and attentive. Great job Irene!!!”
Helpful Report
Posted 2 months ago
Dave McCune
Unverified Reviewer
“Never rent from this company. They will raise you rate every 6 months until they force you out. This is the worst business model I have ever experienced. Be careful.”
Helpful Report
Posted 2 months ago
Public Storage is rated 3.6 based on 583 reviews
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