Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 536 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 536 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bill at the Trinity Blvd location was so easy to work with and very helpful. Answer all the 1000 questions I asked with a smile on his face. Thank you bill for your help!”

Helpful Report

Posted 2 months ago

“Elliott was very helpful with the confusion generated a one-day change in the rental period.”

Helpful Report

Posted 2 months ago

“I am a Public Storage by way of purchase through Storage King. Before PS bought my facility, I had a late fee and made an agreement with Storage King. Now, PS will not honor that agreement, won't accept documentation from Storage King about the agreement and won't let me into my unit to even move out. What a horrible company that won't honor an agreement from a purchase.”

Helpful Report

Posted 2 months ago

“Thank you Paris for being a great sport and helping me you really mad a difference and savi g me alot of time they need more people like you at different places thanks a bunch”

Helpful Report

Posted 2 months ago

“Tammy Rapplean was very helpful and I found the experience easy and cost efficient. Would recommend to all of my clients, friends and family.”

Helpful Report

Posted 2 months ago

“Don't fall for their online specials. I rented a unit for $140.00 a month. After three payments they raised the rent to $210 a month. They said " that is what similar units go for." I went to there website and they were still advertising the same size unit for $149.00. This leads me to believe this is a classic "bait and switch" scheme. Buyer beware.”

Helpful Report

Posted 2 months ago

“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”

Helpful Report

Posted 2 months ago

“Lisa at 290 Southampton Street is the best. Always helpful. Always super nice to work with, a very good crew.”

Helpful Report

Posted 2 months ago

“At 2801 Hullsmith Rd Houston Texas I just recently rented a storage unit and I have been very pleased with the unit thanks to Valerie who was very helpful with everything. She explained everything step by step and made sure we had the correct information on how to get in the gate and lock our unit properly. Valerie is truly a jewel and showed us great customer service.”

Helpful Report

Posted 2 months ago

“I had an excellent experience with Public Storage on Green spring Drive in Cockeysville, MD.”

Helpful Report

Posted 2 months ago

“Pm carefully helped me in doing rental”

Helpful Report

Posted 2 months ago

“I’ve been very happy with my unit at 5900 Lakehurst Drive. Perfect size and stays dry. The staff, Jean and Bailey, couldn’t be more pleasant, and they’ll go the extra mile, leaving the customer feeling truly cared for.”

Helpful Report

Posted 2 months ago

“Alley was great along with Stephanie on switching units been prompt on calling back and answering questions good attitude on phone and very helpful at the emmerton road in Belair MD thank you for making it easy and good attitude”

Helpful Report

Posted 2 months ago

“I needed to downsize to a smaller unit. I called and spoke with Kimmie at the 8008 West Grand Parkway. I went over to look at the different sizes and saw the size I needed. The day I was changing units I was having an issue with my reservation. Kimmie was so kind and patient with me, and we got it taken care of. Two days after I wad closed out of my old unit and into the smaller one, there was a charge on my card. I called customer service and Juliette said she didn't see anything on my account and for me to call my bank. I had left a message at the office and just so happen Kimmie called me and I explained to her about the fees. Later that day Kimmie called me back and said it was all taken care. I really appreciate her checking into why I was charged and not just putting me off. Kimmie had been great during this process.”

Helpful Report

Posted 2 months ago

“Peg is awesome at Public Storage and has really really helped me out today! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 months ago

“This online investment scammed me of my savings, before i was directed to Pay Back via wassap +44-790-854-52-98”

Helpful Report

Posted 2 months ago

“They scamed me of $140,000, but Paybackintld @ g m a I l .com help me recover it all via whatsap: +44-790-854-52-9 8 >”

Helpful Report

Posted 2 months ago

“Have you be scammed by fake online traders, kindly report to paybackintld @ gm a ıl. C o m * whatsap +44-790-854-52-9 8 *”

Helpful Report

Posted 2 months ago

“I’m a Veteran. I was paying $215 a month. After one year I was bumped up to $282 a month. No statement or bill break down to show if I even got my discount. Over a 30% increase is not acceptable.”

Helpful Report

Posted 2 months ago

“Have you be scammed in online investments traders, kindly report to * paybackintld @ gmail .c o m >and get your funds back > >”

Helpful Report

Posted 2 months ago

Public Storage is rated 3.5 based on 536 reviews