Public Storage Reviews

Name: Public Storage
Rating: 3.56

3.6 Rating 589 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.6

Based on 589 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

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“Felicia at public storage Grayson went out of her way to do everything she could do to help me. Much appreciated Felicia.”

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Posted 8 months ago

“Signed up for the "Memorial Day Sale" 50% off for the life of the rental. Only 90 days in and the rent has increased by 50%! Soon I'll be paying more than the place I left. Bait and Switch, Bait and Switch, I'm disappointed that I fell for such surreptitious and dishonest business practice. Avoid at all costs”

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Posted 8 months ago

“Chris Negron Is a magician. He somehow drove by while I was struggling with the key to lock my storage. He made a couple of quick adjustments and locked it for me. He was so polite and kind. Thank you, Chris!”

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Posted 8 months ago

“Drove 45 min to get to unit and door code would not work. Manager came out to let me in after I showed my contract info. Then when I got inside second door with help of manager I couldn’t get the electronic lock open because there is no Wi-Fi and inside a steel building I had NO reception so when I called customer support and got someone who spoke broken English they offered to reset code and I explained I had already returned home and just wanted to cancel my rental and get a refund but was told I would be charged a $30 cancellation fee after my refund of the rental. I never got a chance to even use the rental as it was the first day of the rental period. I will never use or recommend public storage ever!”

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Posted 8 months ago

“Our storage facility was bought out by Public Storage. What a horrible company! First we were NOT notified of the change. Second, when I finally figured out what was going on, I could not get get anyone to answer the phone. Last, they jacked up our rate over $25 a month, again without notice. Stay far far away from this disreputable company.”

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Posted 8 months ago

“Public Storage is a scam. They offer specials online but after a month the increase the rate. After one month my Rate went up $100!!! Go somewhere else!!”

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Posted 8 months ago

“I'm very pleased with the help I got at public storage. Roz was a great help. She helped me get my unit in no time. If you are looking to get a unit call Roz at Red Hawk Way, she will definitely hook you up.”

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Posted 8 months ago

“Ron has been AMAZING! Never an issue with Ron at this location. I highly recommend this location for any storage needs. Thanks Ron”

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Posted 8 months ago

“Samantha at stores 22131 Airport and 25435 Radio in Naples is a rockstar. She was/is extremely helpful, courteous, knowledgeable, pleasant and friendly. Promote this woman. I wished all public storage facilities. Had someone like Samantha.”

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Posted 8 months ago

“I’ve been with Public Storage since 1999. and just recently they price gouged all the Great customers to over $500 a month trying to get rid of their long time people. However Karen who works the counter she is awesome great person!”

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Posted 8 months ago

“Bobbie at the 5601 East 112 Terrace Kansas City MO. Location has always been a exceptionally caring and knowledgeable employee at Public Storage. Always smiles and is very pleasant to talk to. Thank you Bobbie for Always taking care of Me.”

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Posted 8 months ago

“DEVON At Public Storage has been super helpful, always courteous, and smiling”

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Posted 8 months ago

“Best experience I have had with a storage unit. Has fancy services like an app with a wireless gate opener. Extremely flexible plan, and reasonable pricing. The units are clean, the locks are standard, it was extremely easy to get setup and secure. I lost my keys and was able to get it opened, with a new lock and little to no hassle. Craig helped out with no eye rolling or sighing even though it was half an hour before closing.”

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Posted 9 months ago

“Price gauge their loyal customers.”

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Posted 9 months ago

“Ceiling insulation falling down on my belongings Rat damage to many of my boxes Rat droppings everywhere To add insult rent substantially increased”

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Posted 9 months ago

“Teresa at the English road store in High Point, was great and she gave great customer service. Thank you Niecy”

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Posted 9 months ago

“Public Storage raised my storage unit rent from $119 to $166 from Jan to Jul. They just said there was a demand for the unit, so they raised the price.”

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Posted 9 months ago

“I rent my truck and hire help only to find that the unit 10’x15’ drive up unit has a 36” roll up door 😡, I rented a an outside 10’x10’ at the same location and it had a normal garage door. All they had to do was state the small access door. I had to cancel my truck and labor. Then on top of that they charged me $29 for canceling when it was there mistake 😒 I guess it was my fault for trusting Public Storage 😐”

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Posted 9 months ago

“Sheila at the Ormond Beach area facility was VERY professional and personable..helped us ALOT with her knowledge and expertise...you are very lucky to have her! really enjoyed how thoughtful she was for us too...Give that woman a raise! for sure! Arlis Burnes and Dan Burnes and Barbara Burnes”

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Posted 9 months ago

“BE AWARE!! I gave a glowing review when I first came 6 months ago. The people at Fort Mill, SC were excellent and so helpful, and the price was right. I have to change my review. In the 6th month, my rate was increased by $44 a month. This is because you are signing a month-to-month lease. I am told that $44 more is the market rate. But consumers, BE AWARE. The problem is if you are thinking just for a year, and they change it are you going to go to the trouble of moving 6 or 7 months in? No. Had I known this would happen I would have never come to Public Storage.”

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Posted 9 months ago

Public Storage is rated 3.6 based on 589 reviews