Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 583 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.6

Based on 583 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very pleased with the help I got at public storage. Roz was a great help. She helped me get my unit in no time. If you are looking to get a unit call Roz at Red Hawk Way, she will definitely hook you up.”

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Posted 4 months ago

“Ron has been AMAZING! Never an issue with Ron at this location. I highly recommend this location for any storage needs. Thanks Ron”

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Posted 4 months ago

“Samantha at stores 22131 Airport and 25435 Radio in Naples is a rockstar. She was/is extremely helpful, courteous, knowledgeable, pleasant and friendly. Promote this woman. I wished all public storage facilities. Had someone like Samantha.”

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Posted 4 months ago

“I’ve been with Public Storage since 1999. and just recently they price gouged all the Great customers to over $500 a month trying to get rid of their long time people. However Karen who works the counter she is awesome great person!”

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Posted 4 months ago

“Bobbie at the 5601 East 112 Terrace Kansas City MO. Location has always been a exceptionally caring and knowledgeable employee at Public Storage. Always smiles and is very pleasant to talk to. Thank you Bobbie for Always taking care of Me.”

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Posted 4 months ago

“DEVON At Public Storage has been super helpful, always courteous, and smiling”

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Posted 4 months ago

“Best experience I have had with a storage unit. Has fancy services like an app with a wireless gate opener. Extremely flexible plan, and reasonable pricing. The units are clean, the locks are standard, it was extremely easy to get setup and secure. I lost my keys and was able to get it opened, with a new lock and little to no hassle. Craig helped out with no eye rolling or sighing even though it was half an hour before closing.”

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Posted 4 months ago

“Price gauge their loyal customers.”

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Posted 4 months ago

“Ceiling insulation falling down on my belongings Rat damage to many of my boxes Rat droppings everywhere To add insult rent substantially increased”

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Posted 4 months ago

“Teresa at the English road store in High Point, was great and she gave great customer service. Thank you Niecy”

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Posted 4 months ago

“Public Storage raised my storage unit rent from $119 to $166 from Jan to Jul. They just said there was a demand for the unit, so they raised the price.”

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Posted 4 months ago

“I rent my truck and hire help only to find that the unit 10’x15’ drive up unit has a 36” roll up door 😡, I rented a an outside 10’x10’ at the same location and it had a normal garage door. All they had to do was state the small access door. I had to cancel my truck and labor. Then on top of that they charged me $29 for canceling when it was there mistake 😒 I guess it was my fault for trusting Public Storage 😐”

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Posted 4 months ago

“Sheila at the Ormond Beach area facility was VERY professional and personable..helped us ALOT with her knowledge and expertise...you are very lucky to have her! really enjoyed how thoughtful she was for us too...Give that woman a raise! for sure! Arlis Burnes and Dan Burnes and Barbara Burnes”

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Posted 4 months ago

“BE AWARE!! I gave a glowing review when I first came 6 months ago. The people at Fort Mill, SC were excellent and so helpful, and the price was right. I have to change my review. In the 6th month, my rate was increased by $44 a month. This is because you are signing a month-to-month lease. I am told that $44 more is the market rate. But consumers, BE AWARE. The problem is if you are thinking just for a year, and they change it are you going to go to the trouble of moving 6 or 7 months in? No. Had I known this would happen I would have never come to Public Storage.”

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Posted 4 months ago

“I rented a unit in January 2025 in a promotional rate. It was in a good location, the size I needed and the rate was within my budget. The promotion was for the 2nd month free which i did not get a whole month free. Within 4 months the rate for my unit increased by 25%and the Store managers request for exemption was denied. After speaking with 2 different customer service agents they offered me a1 time discount of $60. I actually recieved less than that. I am a senior citizen. The storage is for my 94 year old Dad. I explained that the same unit, a little further South, was renting for $70 less. I was told it's not personal, it's just business. Well, it's personal to me! I am not a first time public storage customer, but it will be the last time! On the positive side, all the store managers I have fair with have been great! I give them a 5 star review!”

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Posted 4 months ago

“Here’s a sample **Google review** you can leave for **Cynthia** at the **Public Storage in South Plainfield**: --- ⭐️⭐️⭐️⭐️⭐️ I recently visited Public Storage in South Plainfield and had a great experience thanks to Cynthia! She was incredibly helpful, professional, and patient throughout the whole process. Cynthia made everything easy to understand and took the time to answer all my questions. It's rare to find customer service like this—friendly, efficient, and genuinely caring. Thanks again, Cynthia, for making my storage experience smooth and stress-free.”

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Posted 4 months ago

“If I could give this place zero stars I would . The unit was fine and the people that work there were great. It was when we went to move out that the issues began. We tried to move out on the 31 st of the month which was a Sunday. We couldn’t get anyone in the office so I went online and did it . Shocker … it apparently never went through. I then called the corporate office and they told me I had to pay for the next month(it was auto drafted out of my acct). I explained the situation to the person in the phone , which apparently was the highest manager available and he told me they wouldn’t refund my money. We had been with them for four years , never once missed a payment and he refused to help. Do not waste your money, no matter how good the deal seems . There are plenty of other storage places around with amazing customer service . This is NOT one of them .”

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Posted 4 months ago

“The e-rental process was easy. I got a 10x15 unit for half the price, via their Memorial Day special. And there was a free lock promo. The employees were very helpful, both in-person, and over the phone. The facility is easy to get to, even by bus. It's very near a gas station. The facility is clean, and easy to navigate. They have good mouse control. The security is good. Entry code needed to enter and to use the elevators. Good size unit. Strong lock.”

Public Storage 5 star review on 4th June 2025

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Posted 4 months ago

“Sandy is a hit I’m Buchanan in Martinez. He did everything smoothly and everything right and it’s perfect”

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Posted 5 months ago

“I've had very good service with the public storage on lenbergh blue. Dawn has been very helpful with all my public storage needs.”

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Posted 5 months ago

Public Storage is rated 3.6 based on 583 reviews