Public Storage Reviews

Name: Public Storage
Rating: 3.52

3.5 Rating 509 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 509 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their month to month rental policy is for their benefit. My storage space started out under $200 a month. It has more than doubled in 2 years. My unit was broken into and I never received a dime from the insurance they force you to buy.”

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Posted 1 month ago

“Mrs.Debra was very professional and helpful during my call on updating my account. Store number 08580”

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Posted 1 month ago

“I closed out my storage unit on March 4th and public storage is still charging me for a full month. Renters beware!!!!!!! My suggestion would be to try a different company and stay far away from public storage!”

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Posted 1 month ago

“I would not use public storage on 44th NE Bryant, in Oklahoma City Oklahoma. They allow you to continuously be broken into. While always increasing your storge rates.I was there 4 years and as of March 3 2025.I been broken into 4 times now.TheGates are left open so people can come and go as they please. Nothing has been done to stop the continued Theft...”

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Posted 2 months ago

“I was having a situation and I called and lady named Terri answered and within 15 minutes she resolved my situation and we were completely satisfied. I recommend Public Storage short term or long term great customer service.”

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Posted 2 months ago

“Becky was very sufficient in solving the problem I had Thank you for great service at my location 15505 S.71 Hwy. Belton, MO.”

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Posted 2 months ago

“I visited Public Storage at 1230 South Capitol St SE yesterday, March 3, 2025. Karina is an EXCELLENT! She was very accommodating and explained everything about Public Storage. Her patience is definitely a virtue and an asset for providing best in-class customer service. She went above and beyond to explain the pricing plans, gave me a tour of the facility before I finalized my agreement. I was pleased with how she provided world class service to all current and prospective customers who visited the facility while I was there. I'm excited to be a customer!”

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Posted 2 months ago

“Price went up again without warning! By Christmas it will be more than my home! You lost a paying customer!”

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Posted 2 months ago

“Hi, Coleman at the San Pablo Rd, Jax, Fl location is the absolute best. Very understanding, patient, and always willing to help out. If you need a storage space, go see Coleman. Also, Kim is awesome too. I also want to acknowledge Sabrina the DM for her being so nice, friendly, pleasant, and willing to help. She is awesome. I appreciate it. Public Storage is top notch...”

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Posted 2 months ago

“I rented a storage space at this facility, only to find that the access was terrible. Every time I needed to get to my unit, I had to back out of a long driveway just to reach my space—an inconvenient and frustrating setup. When I first signed up, they contacted me immediately because I had turned off auto-pay. I did this intentionally due to past experiences with large corporate companies that often charge unnecessary fees. While they may eventually refund incorrect charges, they prefer to take the money upfront, counting on the fact that many customers won’t have the time or resources to dispute them. When I moved out, I vacated the unit on the second of the month, yet they still attempted to charge me for the entire month. It’s no surprise that these companies have such poor reviews and low ratings—they take advantage of customers, squeezing every last penny out of them simply because they can. After this experience, I will never use Public Storage again. Instead, I’ll find a local, independently owned storage facility where I can trust that I’ll be treated fairly.”

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Posted 2 months ago

“Vanetta did an excellent job in assisting me and my daughter acquire a unit. She was pleasant and extremely thorough. She is an asset to this company.”

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Posted 2 months ago

“I have only rented since October and received a $50 rent increase for March. I have never been able to speak with anyone. Always recording. Not pleased at all!!”

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Posted 2 months ago

“Diana in the Ft. Lauderdale location waswas fantastic! She made everything so easy. She went above and beyond to ensure that all of my needs were taken care of. Amazing customer service and product knowledge.”

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Posted 2 months ago

“I just recently had a Nightmare averted by Kim the Manager @ Public Storage Harris Ave. in Providence,RI. Thank you, thank you, thank you Kim. Kim managed to help me get through all the Blue Ribbons & Red Tape in converting my account over to this New Account here @ Public Storage. I am grateful all will proceed as normal without having to jump through Hoops. Kim is very friendly & very professional. I'm so glad she was able to help me. Looking forward to many years of doing business with Public Storage.”

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Posted 2 months ago

“Mary from the Public Storage unit in Valrico, Florida always provides excellent service. Thank you Mary! Greg”

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Posted 2 months ago

“Just wanted a shout out haiston Jamison for the amazing job he did and the great customer service very friendly”

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Posted 2 months ago

“I had a wonderful time speaking with marsha. She was very helpful when i was having trouble deciding on what size i wanted. Plus she made it seem like i was at home very relaxed. OMG I JUST MADE A NEW FRIEND!!!!!!!! Thank you to the person who hired this lady and trained her you did a great job. Keep up the good work”

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Posted 2 months ago

“Aaliyah, one of the managers of the Public Storage on Boca Rio Rd. was so helpful, nice, knowlegeable, professional and went out of her way to get us the best prices! The experience was pleasant and we left with with smiles.”

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Posted 2 months ago

“Debra at the west Columbia orchard Dr location and Sam the area supervisor are absolutely amazing 5 stars”

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Posted 2 months ago

“Public Storage island Park i meet the Property manager Abu he was so helpful a real professional. I had a billing questioned which he answered and resolved and put me at ease he is a wonderful employee and manager. Thank You Abu!”

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Posted 2 months ago

Public Storage is rated 3.5 based on 509 reviews