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Public Storage Reviews

3.5 Rating 238 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

3.5

Based on 238 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After storing everything we own in a Public Storage unit our movers arrived to transport our belongs to a new home and refused to pack it up. Apparently a roof leak in our unit that we were unaware of has caused black mold to grow! Public storage is refusing any help at all. We purchased insurance through them (the highest amount they allowed was 5 grand and had to be purchased through them) won’t even begin to cover our losses. We can’t even talk to someone in their corporate office and the local and district managers have been totally worthless. Black mold is now traveling into the units next to us and all they will do is notify the renters that there has been a leak! Everything we own is in that unit and we are facing a bill of over 10 grand to just try to salvage anything from the unit. This company is not concerned about customer service in the least! They are despicable……renters beware!”

Posted 5 months ago

“I found Michele to be a very knowledgeable and hard-working individual, with outstanding customer service skills. While possessing a wonderful caring personality, which these days is hard to find. All together my overall impression of Michele, would be to classify her as a real money maker; for example (I went to the Public Storage facility to rent one unit, but Michele convinced me that renting two would be better, along with having me purchase some storage related items ,i didn't need) "Michele, a True Company Asset" signed, v.m”

Posted 6 months ago

“Ariel was such a great help with assisting me with my app today. She was such a great help and so patient with me. Made sure I truly got all the help I needed. Thank u so much”

Posted 6 months ago

“Great customer service and a kind face goes a long way stephie went above and beyond”

Posted 6 months ago

“Horrible experience. They have raised my rent 91% in 14 months. My belongings in storage aswell as neighbors have been chewed up by rats an mice. When on auto pay they double charged me an wouldn't return it an saved it for next month's rent....those are just a few things. I WOULD NEVER EVER RENT FROM THEM!! AN GOOGLE REVIEWS ARE ALL FAKE”

Posted 6 months ago

“Stacey at Glen eagle's was so pleasant and very helpful The space was clean and tidy She smiled during the whole process”

Posted 6 months ago

“Charlotte F. A huge thank you to Matt based at the 1401 SE Federal storage facility in Stuart (#25977). We had a problem with our lock and keys which needed sorting out quickly. Matt came to the rescue, he was efficient, friendly and courteous. A 10+ from us Matt with our thanks!”

Posted 6 months ago

“My issue is with price increases. Please read the fine print. Four months after renting a 10 x 20 storage space my rent was increased from $418.64 to $578.39 ! Corporate told me they have the right to raise the rates at any time for any amount they choose. I get that things get more expensive and I could understand a yearly increase, but 4 months! Do not use Public Storage find a facility which will guarantee a rate on your contract.”

Posted 6 months ago

“After we had moved our stuff into two units they soon got rid of the on site manager who had been quite helpful. Now there was ablip on our payment (credit card expired but payment was made ) they gaft me for $40. If you call you now get a chinese woman in God knows what country that barely speaks english. Looking for another site soon.”

Posted 7 months ago

“The public storage of 1415 N Custer Road McKinney TX is one of the best public storage facilities that I’ve seen so far is very clean very organized and neat. There is a lady that works there by the name of Tia I’m not sure of her last name, but she was very helpful and very courteous and showing me the storage units although I went with another company that was closer to my house. I really wish that they had a Public Storage closer to me because it was by far cheaper and also had a move-in special. I give the storage for silly five stars plus an extra star for the customer service. Thank you Miss Tia and I hope that you stay with this company a long time.”

Posted 7 months ago

“Nancy was awesome she called after I spoke with 6 customer service representatives because I was not pleased at all with the service. She is at the Huffman Location great customer service walked to the units we had on the lot. Showed me and my mom around. Please give this lady a raise, bonus, gift card after all her assistance cause I was truly mad after I spoke with customer service before she called.”

Posted 8 months ago

“The most disgusting company I ever dealt with. They are holding my possessions hostage because I lost padlock key. We are headed to court.”

Posted 8 months ago

“They have taken customer service out of the equation. The locations that do have a person working there, the employees don't speak even when you are speaking to them. The have made there site office resemble a prison size booth, where you have to stand and speak to a person who is at their home through a very irritating video monitor on the wall and positioned so that you are uncomfortable viewing the monitor and bending to see or key in your information. I had to kneel down with my medical boot on one foot and my leg devise on another to speak to someone through a video and see what I was keying in as if I am in a a prison cell or something. I went to pay my bill that has gone up $60 on each of my units without notice, that's $120 and I haven't been their a year.”

Posted 8 months ago

“Jess over at Public Storage handled my situation, and I really appreciate it. Thanks”

Posted 8 months ago

“Barbara, at the Public Storage on Pine Needles Road in Florence, SC was extremely helpful in helping me to navigate the Public Storage website! She was so patient and kind that I didn’t feel inadequate in changing things on my account. THANK YOU BARBARA!”

Posted 9 months ago

“I was taking care of Mom's billing when I started looking into her Public Storage at 1530 sw 119th Oklahoma City and seen that they have raised her rates 2 times in less than 1 year and cense then they have tried to bully her into putting insurance on a inside unit screwing up her credit card info and charging a late fee when you tried to call the sorry excuse for management ether don't know how to fix any problem or there computer system goes down and give you there customer help line that never gets answered you will have better luck storing you thing in your back yard under a tarp than P-S whitch stands (Piece of Sh*t Storage) instead of Public Storage Help future customers by talking about customer service, price, delivery, returns & refunds. the best way to help future customers is to warn them away form this horror of a crooked place just venting because I doubt this ever makes it to print”

Posted 9 months ago

“Do not use Public Storage! Within a year the fees have went up! May 2022 was $255.00 for 10x30 storage, in Sept 2022 fee went to $311.00, January 2023 fee went to $326.00, and now August 2023 fee is $373.00!!! 🤬 Whatever happened to customer loyalty? Obviously, they're ready for me to move to a new storage company instead of stay with them! 🙄”

Posted 9 months ago

“I was taking care of Mom's billing when I started looking into her Public Storage at 1530 sw 119th Oklahoma City and seen that they have raised her rates 2 times in less than 1 year and cense then they have tried to bully her into putting insurance on a inside unit screwing up her credit card info and charging a late fee when you tried to call the sorry excuse for management ether don't know how to fix any problem or there computer system goes down and give you there customer help line that never gets answered you will have better luck storing you thing in your back yard under a tarp than P-S whitch stands (Piece of Sh*t Storage) instead of Public Storage Richard B.”

Posted 9 months ago

“I am writing this review in reference to the truly exceptional service in which Jesse at the location of 2960 FM 1960 Rd E...he was extremely knowledgeable and helpful. After several years of renting at this location there is no doubt that I will continue our rental at this location, thanks to people like Jesse.”

Posted 10 months ago

“Moved in $128 six months later $179.00 another greedy faceless large company that will suck you dry!”

Posted 10 months ago

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Public Storage is rated 3.5 based on 238 reviews