Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 555 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 555 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mary from the Public Storage unit in Valrico, Florida always provides excellent service. Thank you Mary! Greg”

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Posted 5 months ago

“Just wanted a shout out haiston Jamison for the amazing job he did and the great customer service very friendly”

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Posted 5 months ago

“I had a wonderful time speaking with marsha. She was very helpful when i was having trouble deciding on what size i wanted. Plus she made it seem like i was at home very relaxed. OMG I JUST MADE A NEW FRIEND!!!!!!!! Thank you to the person who hired this lady and trained her you did a great job. Keep up the good work”

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Posted 5 months ago

“Aaliyah, one of the managers of the Public Storage on Boca Rio Rd. was so helpful, nice, knowlegeable, professional and went out of her way to get us the best prices! The experience was pleasant and we left with with smiles.”

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Posted 5 months ago

“Debra at the west Columbia orchard Dr location and Sam the area supervisor are absolutely amazing 5 stars”

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Posted 5 months ago

“Public Storage island Park i meet the Property manager Abu he was so helpful a real professional. I had a billing questioned which he answered and resolved and put me at ease he is a wonderful employee and manager. Thank You Abu!”

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Posted 5 months ago

“Went to public storage in Summerfield on 441 Janet helped me. She is amazing she changed everything about my experience and opinion about public storage. Thanks Janet you're amazing.”

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Posted 5 months ago

“This morning I rented a storage space at the Wayne NJ branch to facilitate the move from my house to a smaller apartment. Ryan, in the store showed me all the available options and guided me through the necessary process and paper work to close the agreement. Ryan did it in a very attentive and professional manner. Thanks Ryan. My review is five stars for their service.”

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Posted 5 months ago

“Your Del Amo Blvd, Torrance, CA facility is one of the best. We used three different ones previously and this one was wonderful to work with. Their Customer Service is one of the best we ever experienced at any Public Storage facility. Andrew was very courteous, friendly, and responded to my many questions professionally. He assisted us with closing off our account and advised that we would receive a confirmation by email, which we did almost immediately after speaking with him. Thank you, Andrew for a job well done! We appreciate all the great service we received for many years from everyone and definitely recommend this facility.”

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Posted 6 months ago

“I’ve had a storage unit with this company since 2019, and I have watched a transformation ( with employees & service) throughout my entire experience. And I must say, Ms. Kiaran has been an exceptional representative. From the very start, she’s always gone above and beyond to ensure that my needs were met, and that I felt taken care of. Her customer service is top-notce! Empathizing with me through my hardships ( actually getting on the phone with higher management) to help me, checking in periodically, and assisting me during my move-out process. Kiaran is always professional, kind, and genuinely interested in making sure everything goes smoothly. It’s rare to find someone so dedicated and thoughtful in customer service, and I truly appreciate all the help shes provided me!. Moving out was a breeze thanks to Kiaran’s support. Highly recommend this facility, and especially Kiaran, for anyone in need of storage!" 2940 North Decatur Road, Decatur, GA Is a wonderful location!”

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Posted 6 months ago

“Jenn is Fantastic. She is very helpful, kind, professional and really cares about the customers.”

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Posted 6 months ago

“Deena at the public storage on white horse road is the nicest property manager she’s very helpful very concerned for the customer and their belongings. I really appreciate her.”

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Posted 6 months ago

“The worker that was ok property ms.pamela I believe was so nice”

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Posted 6 months ago

“The lady at the desk was very courteous and knowledgeable of her job. A true credit to the company.”

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Posted 6 months ago

“I have hole in wall so big you can walk threw 3 times I came and all my stuff that was blocking the wall was in the ground I feel very uncomfortable now”

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Posted 6 months ago

“I had a wonderful experience with Public Storage. Mark made sure to take time explaining how everything works. He was kind and patient. Thank you very much.”

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Posted 6 months ago

“Went to the 5607 South Tryon Charlotte , N.C. On January 22,2025 Asking questions about renting a space to store some items the ladies that work there were very polite and helpful with answering my questions telling size I would need and also the merchandise I could purchase to keep my items safe from breakage”

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Posted 6 months ago

“I will forever be grateful to public Storage, and to Stacey's impeccable customer service! I was truly at the pitt of despair and she really helped me and my family find the right storage solutions! Stacey is a gem!”

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Posted 6 months ago

“Spoke with Marcy at public storage 168 Farm Lake Road. Boiling Springs SC. She was very professional and very helpful with the storage unit. She answered all of my questions and went over and beyond to help me. She even help correct the mishap. Thank you so much Marcy for your help. Lanita W”

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Posted 6 months ago

“Piracy practices on monthly rental rates. Wheaton Illinois, Brugge Street Our rate went up by 50% per month over a short period of time. When I spoke with the representative and asked why the rate would increase so much I was told that due to high occupancy rates were increased to reflect current market rates. That would imply that rates will decrease when occupancy decreases. I’m checking on it with them, but my hunch is they will not decrease the rates. Pretty slimy business practices.”

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Posted 6 months ago

Public Storage is rated 3.6 based on 555 reviews