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Public Storage Reviews

3.5 Rating 268 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

3.5

Based on 268 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nancy was awesome she called after I spoke with 6 customer service representatives because I was not pleased at all with the service. She is at the Huffman Location great customer service walked to the units we had on the lot. Showed me and my mom around. Please give this lady a raise, bonus, gift card after all her assistance cause I was truly mad after I spoke with customer service before she called.”

Posted 8 months ago

“The most disgusting company I ever dealt with. They are holding my possessions hostage because I lost padlock key. We are headed to court.”

Posted 9 months ago

“They have taken customer service out of the equation. The locations that do have a person working there, the employees don't speak even when you are speaking to them. The have made there site office resemble a prison size booth, where you have to stand and speak to a person who is at their home through a very irritating video monitor on the wall and positioned so that you are uncomfortable viewing the monitor and bending to see or key in your information. I had to kneel down with my medical boot on one foot and my leg devise on another to speak to someone through a video and see what I was keying in as if I am in a a prison cell or something. I went to pay my bill that has gone up $60 on each of my units without notice, that's $120 and I haven't been their a year.”

Posted 9 months ago

“Jess over at Public Storage handled my situation, and I really appreciate it. Thanks”

Posted 9 months ago

“Barbara, at the Public Storage on Pine Needles Road in Florence, SC was extremely helpful in helping me to navigate the Public Storage website! She was so patient and kind that I didn’t feel inadequate in changing things on my account. THANK YOU BARBARA!”

Posted 9 months ago

“I was taking care of Mom's billing when I started looking into her Public Storage at 1530 sw 119th Oklahoma City and seen that they have raised her rates 2 times in less than 1 year and cense then they have tried to bully her into putting insurance on a inside unit screwing up her credit card info and charging a late fee when you tried to call the sorry excuse for management ether don't know how to fix any problem or there computer system goes down and give you there customer help line that never gets answered you will have better luck storing you thing in your back yard under a tarp than P-S whitch stands (Piece of Sh*t Storage) instead of Public Storage Help future customers by talking about customer service, price, delivery, returns & refunds. the best way to help future customers is to warn them away form this horror of a crooked place just venting because I doubt this ever makes it to print”

Posted 10 months ago

“Do not use Public Storage! Within a year the fees have went up! May 2022 was $255.00 for 10x30 storage, in Sept 2022 fee went to $311.00, January 2023 fee went to $326.00, and now August 2023 fee is $373.00!!! 🤬 Whatever happened to customer loyalty? Obviously, they're ready for me to move to a new storage company instead of stay with them! 🙄”

Posted 10 months ago

“I was taking care of Mom's billing when I started looking into her Public Storage at 1530 sw 119th Oklahoma City and seen that they have raised her rates 2 times in less than 1 year and cense then they have tried to bully her into putting insurance on a inside unit screwing up her credit card info and charging a late fee when you tried to call the sorry excuse for management ether don't know how to fix any problem or there computer system goes down and give you there customer help line that never gets answered you will have better luck storing you thing in your back yard under a tarp than P-S whitch stands (Piece of Sh*t Storage) instead of Public Storage Richard B.”

Posted 10 months ago

“I am writing this review in reference to the truly exceptional service in which Jesse at the location of 2960 FM 1960 Rd E...he was extremely knowledgeable and helpful. After several years of renting at this location there is no doubt that I will continue our rental at this location, thanks to people like Jesse.”

Posted 11 months ago

“Moved in $128 six months later $179.00 another greedy faceless large company that will suck you dry!”

Posted 11 months ago

“I went to Pubic Storage in Marlton NJ on rt 73 and was greeted by Tracy. After going over my preference for size, price and placement Tracy found a unit a the Berlin NJ Public Storage and I put it on hold. I had considered other companies for storage and because of Tracy and her customer service I am staying with Public Storage. Tracy cared and went out of her way to help me and I want her acknowledged for all her hard work to help me. Kudos to Tracy.”

Posted 11 months ago

“Tonawanda Facility had the best experience with your worker named T. She was very courteous and friendly along with knowledge of her job!”

Posted 11 months ago

“Viola was very kind and extremely helpful. She and Karl are the superstars of Gold street.”

Posted 1 year ago

“If you want to throw your money away you give it to public storage. I would have felt a whole lot better given it to a casino. Let long just throwing it way at public storage. When it is storage unit they lied about a lock. My storage unit this particular day was All my sons they were the ones couldn't even get into public storage but they said that I did and that I also had a lot refuse to give me my refund because they said that I did not contact them. Oh that went on over and over one day two day three days in advance. What a crock of and what a hell of a. If I could give them no stars I definitely would beware of this company!!!!!”

Posted 1 year ago

“HORRIBLE STORAGE FACILITY. LOOK ELSEWHERE !”

Posted 1 year ago

“I reserve a public storage in Frisco, TX online and called in to get assistance, because I never got the email or text to confirm, my reservation. Found out they had the wrong email address. I did go into the place to make sure my reservation was indeed intact and met Jonna who was the best Informative and one of the nicest women I ever met. She was very thorough with information on my reservation and made me feel relieved and fine that I was in good hands. Thank you so much Jonna for all your help we wish that there was more people like you. Denise”

Posted 1 year ago

“They have astronomical rent increases. Mine went up $75 from one month to the next. No warnings, just a notification that your new monthly payment is $375 instead of $300. It started at $245 and went up slowly first, but last increase is ridiculous. Employees on site have to power to change and when you call corporate they say that they can raise the rent to market rates anytime. oddly enough you can go online and rent the same unit for $245.”

Posted 1 year ago

“Sharon has been incredibly helpful getting my foster kid set up with a unit that is perfect for his needs. Without even asking him about it, she found the lowest monthly rate possible. A $20 savings doesn't seem like much but to a kid trying to get on his own, it's huge. Thank you, Sharon! I can't say enough good about her kindness.”

Posted 1 year ago

“I have a unit at 6654 Dorchester Road. The storage customer service individual person is very courteous, patience, knowledgeable, and assist where is needed. When you find someone like that It's a blessing. In life time today it means a lot.The office is kept very neat and clean. All displays for purchase is clearly displayed with prices. I would like to thank you for making me welcome. Although I am paying for a unit the qualities are valued.”

Posted 1 year ago

“Within 4 months of renting space at Public Storage in Excelsior, Minnesota, we got a notice telling us they are raising our rates by 40%. Before I signed on with them, I asked if they were going to "bait and switch" with a higher rate in a few months. "Oh no, we wouldn't do that."”

Posted 1 year ago

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Public Storage is rated 3.5 based on 268 reviews