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Public Storage Reviews

3.4 Rating 224 Reviews

60 %

of reviewers recommend Public Storage

Company Reviews

3.4

Based on 224 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TERRIBLE customer service! I have a moving van waiting to move my stuff into a storage space, I went over to the office to pay for the first month and get my unit number, and no one was there. It has now been THREE HOURS that I have been trying to reach someone, left many messages, and no one will call me back. Worst customer service ever and I will never rent a unit from this useless company again. I use a storage company 6 months every year, and I will go back to my previous company who was fantastic but a mile farther away.”

Posted 1 week ago

“My rent continued to increase. I live across the country and was unable to move it out for some time. It rose to over $200 for the small unit! I finally got it into a new storage company. The rates in the new spot are $50-$65 for a LARGER unit!! This poor experience was at Public Storage 10315 SW Barbour Blvd. I feel like they are crooks. I had a much better experience with PS in Florida.”

Posted 3 weeks ago

“RIP OFF! I started my rental 4/2/23 with a (supposed to be) online special 10x25 for $160/month. May 23 the rent increased to $180! Then 3 months later in increased to $246. A few months later it increased to $294! Today marks one year I've been renting! Within one year my rent has increased $134 which is absolutely ridiculous! I called and spoke with someone in the escalation dept. She tells me they can increase the rent 6months-a year anytime with no cap on how much! Offered to reduce my rent back to $246/month for 3 months then it will go back to $294 and continue to increase as much as they want it to! You guys are r***** people! Your CUSTOMERS are the people that is keeping your business open! Regardless if it is a month to month basis, you shouldn't take advantage of this! I'm about to move my things and would not recommend anyone using storage facilities such as this one if you don't have to. Some people don't have a choice and these people feed off of that! It's outrages and I will be speaking with my friends at the city commissioner's office and some others to find out what we can do about these ludicrous contracts and these online promotional SCAMS!”

Posted 3 weeks ago

“Public storage are crooks. They will take your money and lie and say they didn't it. There are tons of storage unit places. Do not use this place.”

Posted 3 weeks ago

“i rented a storage at public storage on vermont ave in harbor city, ca space #503 , sure the space as greaty , but the service at the location is GARBAGE, the site manager wasnt on the site and wasnt taking any calls even for the assisntant working on the site? 2 units were robbed of there items, and the cameras in the walkway area were off, or fake, so no camera viewing to see who did the robbery? in my space i was in and out 1 hr, piucture this 9000 spaces and ONLY 2 CARTS ? one guy rented a 20x330 and NO CARTS? the worker for the units told me if i want ALL MY MONEY BACK I WOULD HAVE TO MOVE OUT TODAY, HE RETURNS THE FULL PAYMENT BUT NOT THE 29.00 SERVICE FEE . THIS IS A SCAM OPERATION,? HE GAVE ME THE NAME TONY CRADFORD , WHO IS CHARGE OF GETTING CARTS AREA CODE 818 244 8080 X14440, AND HIS EXTENSION # BUT KNOW WHO HE IS OR HIS #? then a regional mgr in tx hisbit 281 816 4850 in tx? he doesnt know anything about public storage at all, ? i asked if he worked for the storage company , he said yes , he QUIT 1 MONTH EARLIER. so i made a call to the harbor city, ca courts and filed a complaint against this DUMP. THIS STORAGE COMPANY IS A CRIMINAL SET UP FOR THE PEOPLE IN NEED OF STORAGE EITHER FOR MOVING OUT STATE OR IN STATE? OR FOR PLAIN STORAGE, !! EITHER FIX THE PROBLEM OR SELL OUT THE PROPERTY TO SOMEONE THAT CAN MAKE IT WORK, THE COMPANY HAS NOT RESPONDED TO MY MESSAGES OR I THING THEY NEVER WILL. ? THE SCALE IS 1 THRU 5 THEY HAVE TO GET 1 SHOULD BE -10! THE CITY IS GOING TO INVESTIGATE THE MATTER AND IM NOT GOING BACK OFF TILL THEYDO? ALSO CALLED A INVESTIGATOR FROM A NEWS MEDIA AND THE JUMPING ON THE CASE.”

Posted 3 weeks ago

“Public Storage does not change due date or payment arrangement. Is very hard to actually speak to a real person. I just finally got to talk with someone and they say that they can't change it. Public Storage want ther3 money on time but is not willing to work with their customers. I'm contacting bbb about this place. They are dirty!”

Posted 3 weeks ago

“Yet again, after just 4 months of renting, Public Storage notified me that they are increasing my Miami rent by nearly 40%. This happened before in West Palm Beach, and enough is enough. You offer 1st month free, make me pay for movers just to trick me into paying a lot more shortly after. This is daytime theft, bait and switch scam. I have already filed a complaint with BBB and will continue if I have to, informing the press about your business practises. I m done with you, never again!”

Posted 3 weeks ago

“Horrible experience!! Rent MORE THAN DOUBLED in 10 months. This place is a complete scam. Rent went from $130/month to $269/month. It is unbelievable that they can do this as I rented the space for my elderly parents when moving out of their home into a care facility, and now they choose to take advantage of them while on a fixed income. Completely reprehensible; what a heartless and corrupt organization!”

Posted 3 weeks ago

“Public storage Rent increase 300% 50 now 154 Charged a lock that I said I didn’t want returned in person they stated it was credited 2 months later now they say it was mailed lol what a joke”

Posted 1 month ago

“STAY AWAY FROM THIS STORAGE FACILITY!!! They are dishonest and not customer service focused at all. We have been renting 2 storage units here for 2 years. After quite a few increases we are now paying over $350 for each unit even though they are advertising the same size units for $147. We have asked repeatedly for the price to be lowered to market price but they refuse. They say the market/lower price is for new customers only. I suppose that's so they can randomly jack up the price once they have your business. It seems some customers receive a good price while the others do not. That sounds alot like discrimination. Public Storage start taking care of ALL your customers not just the handful you've decided meet your guidelines of who should receive fair pricing. Most companies reward long time customers while Public Storage penalizes them for staying.”

Posted 1 month ago

“Horrible experience!! Rent MORE THAN DOUBLED in 10 months. This place is a complete scam. Rent went from $130/month to $269/month. Unbelievable that they can do this as I rented the space for my elderly parents when moving out of their home into a care facility, and now they choose to take advantage of them while on a fixed income. Completely reprehensible; what a heartless and corrupt organization!”

Posted 1 month ago

“PLEASE READ BEFORE USING THIS PLACE. Our rent has gone up over 100% in two years. The rent quoted online is 200/month for a 10x15, however we were notified that ours is increasing to 300/month at the beginning of the month. I requested that they reduce it to what they have published, they said no. They said they could not do anything at the office. This place is a classless rip-off and should never be used. My homeowner's insurance covers insurance, but they said they don't care - they want another 15/month for that or don't take the unit. I have never felt so taken advantage of - it makes my blood boil. The good news is that there are hundreds of these places in my area and I am not giving them any more money. I hope you don't either - you can do better. PLEASE DO YOURSELF A FAVOR and avoid stress. DON'T USE THIS COMPANY AS THEY ONLY CARE ABOUT TAKING YOUR MONEY. COSTS IN THIS AREA HAVE NOT GONE UP.”

Posted 1 month ago

“Buyer beware. After just 4 months your bill will be $50 more. The only people leaving 5 stars are doing it because they just received their storage. Their price increases will be $75 - $100 more within a year. Check every review site especially BBB. They're ripping people off.”

Posted 1 month ago

“New customer beware. They will not refund all your money. They keep a $29 administration fee? They had my money 15 minutes. They are cut throat’s. They won’t connect you to corporate. They Tell you “ oh my” you can’t talk to Corporate in their ivory tower!! People you deal with are so scared for their job they refuse to refund their “ precious “ admin fee. Go find a local mom and pop storage unit. Guaranteed you will be treated better.”

Posted 2 months ago

“I've had public storage for my non profit organization for going in 2 years. I started out paying $178 it went up to $232 now its going up to $250 in January. This is ridiculous! I tried to ask if they can help defray the cost because all of our donations are being used for storage. No one cares. We don't have a place to store our equipment. Everyone's out to make a dollar. This is the Waukegan branch on Green Bay Rd”

Posted 4 months ago

“After storing everything we own in a Public Storage unit our movers arrived to transport our belongs to a new home and refused to pack it up. Apparently a roof leak in our unit that we were unaware of has caused black mold to grow! Public storage is refusing any help at all. We purchased insurance through them (the highest amount they allowed was 5 grand and had to be purchased through them) won’t even begin to cover our losses. We can’t even talk to someone in their corporate office and the local and district managers have been totally worthless. Black mold is now traveling into the units next to us and all they will do is notify the renters that there has been a leak! Everything we own is in that unit and we are facing a bill of over 10 grand to just try to salvage anything from the unit. This company is not concerned about customer service in the least! They are despicable……renters beware!”

Posted 4 months ago

“Horrible experience. They have raised my rent 91% in 14 months. My belongings in storage aswell as neighbors have been chewed up by rats an mice. When on auto pay they double charged me an wouldn't return it an saved it for next month's rent....those are just a few things. I WOULD NEVER EVER RENT FROM THEM!! AN GOOGLE REVIEWS ARE ALL FAKE”

Posted 5 months ago

“My issue is with price increases. Please read the fine print. Four months after renting a 10 x 20 storage space my rent was increased from $418.64 to $578.39 ! Corporate told me they have the right to raise the rates at any time for any amount they choose. I get that things get more expensive and I could understand a yearly increase, but 4 months! Do not use Public Storage find a facility which will guarantee a rate on your contract.”

Posted 6 months ago

“After we had moved our stuff into two units they soon got rid of the on site manager who had been quite helpful. Now there was ablip on our payment (credit card expired but payment was made ) they gaft me for $40. If you call you now get a chinese woman in God knows what country that barely speaks english. Looking for another site soon.”

Posted 6 months ago

“The most disgusting company I ever dealt with. They are holding my possessions hostage because I lost padlock key. We are headed to court.”

Posted 7 months ago

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Public Storage is rated 3.4 based on 224 reviews