Name: Public Storage
Rating: 3.55

“When I arrived at the location, I realized it was not the facility I wanted. I immediately called to cancel. After three phone calls, I was told that my money would be refunded. Now, I am being told that I will not receive my refund. It is unbelievable how quickly they take your money but how difficult it is to get it back. This has been a terrible experience, and I am extremely disappointed with the way this company treats its customers. I will never use Public Storage again, and I would not recommend this place to anyone.”

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Posted 1 month ago

“Chesterfield,Va. Extremely dissatisfied with this company. It has been 28 hours since I left a message for them and still no call back. No answer when trying to call them and no one at two different locations to speak with.”

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Posted 1 month ago

“Ripoff!! Signed a contract in April 2026 for a 10'x10'x8' unit for $81 per month. 4 months later received notice my rate was going up to $115 per month, a 42% increase. Local representative would only say that I was still getting a really good rate. Not helpful.”

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Posted 2 months ago

“In the first year of renting an outdoor unit it was broken into, they called and informed me about it. Once I got the unit downsized I decided to get an indoor unit for more security, I go to my unit one day, my lock is gone, so I go to the office and ask why my lock is gone and where my stuff is, the girl will not answer me, she basically ignores me I follow her outside she drives to my unit she unlocks it it has been broken into again & I had stuff stolen. This is supposed to be a secured facility but it's not secure, they have no video cameras and they can care less about your belongings and on top of that they raise the rent (without warning) by $35.00 every 6 months. I would not recommend renting from public storage 5275 Gender Rd , Canal Winchester , OH”

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Posted 2 months ago

“I was happy at first. I've been storing my stuff in Stafford at Public Storage for over 3 years. The price went from under $100 to almost $150 for no reason. Then I got behind one month after losing my job. My payment wasn't considered late unless it was paid after the 5th of the month. But I tried to pay on the 1st and it was $253. It wasn't late yet and they added on over $100 in fees. I called customer service because I couldn't get the property manager. I've left several messages. But we're playing phone tag. Now I owe $458 for 2 months, can't get in touch with anyone to work out a payment arrangement since I got back to work. So, now they are going to put a lien on my stuff after being a customer for over 3 years. I will never store at Public Storage again. I won't refer them to anyone. This is the worst customer service I have ever seen.”

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Posted 4 months ago

“Two rat infestations and two lesk. Walks mold fiber glass coming off walls No climate control Nails and screws or sharp objects left behind on street left by construction workers every day No water drain blocking front entrance of building”

Public Storage 1 star review on 19th June 2026

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Posted 4 months ago

“I am an auto pay customer. you get my money faithfully you raised my rates about 30% in 2 years. I am shopping for a new place with better rates. The price hike is unacceptable.”

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Posted 5 months ago

“Been a customer for many years. Had to downsize from a 10 x 30 unit in San Leandro due to a $150 dollar a month increase. Downsized to a 10 x 15 five months ago at $406 dollars a month, now it is going up to $575 per month. Just going to move to a different storage company altogether.”

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Posted 6 months ago

“a 67 billion dollar company that only pays its employees $14 an hour. that is a far cry away from the living wage of $20 an hour to afford to live in Indianaolis, SHAME SHAME SHAME”

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Posted 11 months ago

“They raise the rent whenever they do a "market analysis" and provide no notification. Contract states, "2.2 Your Rental Terms May Change with 30 Days' Notice. We may change your Monthly Rent, fees and charges, and any other terms of this Rental Agreement with 30 days' notice to you. We may send notice to your email address. By continuing to use Your Space, you agree to the Rental Agreement as changed and that all of its other terms remain in effect." This is how they get away with raising your rate. I NEVER received notification of the increase as per the contract stated. To the contrary I received an email on 9/29/2025 that stated "Thank you for being a valued Public Storage customer. We’re committed to providing you with excellent service at clean, convenient, and professionally managed locations. Effective October 1, 2025, the state sales tax rate on commercial and self-service storage rent will no longer apply, affecting your monthly rent payments going forward. Starting with your October 1, 2025, your updated monthly charges will be: "Spoke to an agent and she said an email was sent out (I NEVER received an email) on 9/30/2025 about the rate going up due to a market analysis which supersedes that 9/29/2025 rate change. The get you in there and raise your rate and justify it through being a month-to month contract. RAISED THE RATE BY 27%”

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Posted 1 year ago

“I have had a rental unit for about 10+ years. The rental unit was fine. However now that I haved out contacting you is impossible. I want auto payment stopped. The account number is 19205706 the space was 1554 at the Surprise facility off Waddell Road. You computer cannot fine the account and you offer no way to speak to a live person. I am sure that this cost effectice to you, but is definetly not customer service for your customers. For that reason I would tell anyone not to use your facilty facility”

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Posted 1 year ago

“I have had a rental unit for about 10+ years. The rental unit was fine. However now that I haved out contacting you is impossible. I want auto payment stopped. The account number is 19205706 the space was 1554 at the Surprise facility off Waddell Road. You computer cannot fine the account and you offer no way to speak to a live person. I am sure that this cost effectice to you, but is definetly not customer service for your customers. For that reason I would tell anyone not to use your facilty facility”

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Posted 1 year ago

“Public Storage in Colorado is a huge rip-off in my experience. I have two units in Loveland and I’m paying $300+ more per month per unit than someone moving in today for the same unit types. DO NOT RENT FROM PUBLIC STORAGE. Look at the Facebook threads calling out this practice — they keep citing “market comp price adjustments.” Feel free to join the countless Facebook Pages/Groups dedicated to this horrible excuse for a company. Everyone from Public Storage has lied to me about how they operate, and how they price people. Their call center told me rate increases happen “maybe once a year.” I’ve lost count of how many I’ve received this year alone, including last month. Public Storage — are you going to fix this (match existing customers to your public rate for the same units) or keep operating this way?”

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Posted 1 year ago

“These are the worst people to deal with when it co.es to custo.er service. They hike up the rent on a regular basis. Go anywhere but here!!!”

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Posted 1 year ago

“Never rent from this company. They will raise you rate every 6 months until they force you out. This is the worst business model I have ever experienced. Be careful.”

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Posted 1 year ago

“I have my things at Public Storage in Richardson and they broke in TWICE the insurance is a scam for what they cover. I WOULD NOT RECOMMEND THEM TO MY ENEMIES !!! High employee turnover and No Accountability!!!”

Public Storage 1 star review on 9th August 2025

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Posted 1 year ago

“It is important to understand, and take into account, that Public Storage management can set one up for theft! I was a victim of theft to the tune of ~$20k. Police were brought in to assign a case number; however, videos for some reason were not available. Imagine that... Public Storage Corporate Office also ignored the incident. Before one goes signing storage agreements with Public Storage one will be best served to read the negative reviews and consider selecting a storage company that is more accountable, reliable and trustworthy.”

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Posted 1 year ago

“I have been a loyal customer at Public Storage for two years, never missing a payment. While I was in the facility the other day, the very helpful staff person let me know that my exact unit was going for half the price of my current unit, and the only way I can get access to that price would be to transfer all my stuff from one identical unit to another!! I was offered a very small discount -- for three months, but the fact that I can't enjoy the price that someone walking off of the street would obtain seems just ludicrous to me.”

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Posted 1 year ago

“Signed up for the "Memorial Day Sale" 50% off for the life of the rental. Only 90 days in and the rent has increased by 50%! Soon I'll be paying more than the place I left. Bait and Switch, Bait and Switch, I'm disappointed that I fell for such surreptitious and dishonest business practice. Avoid at all costs”

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Posted 1 year ago

“Drove 45 min to get to unit and door code would not work. Manager came out to let me in after I showed my contract info. Then when I got inside second door with help of manager I couldn’t get the electronic lock open because there is no Wi-Fi and inside a steel building I had NO reception so when I called customer support and got someone who spoke broken English they offered to reset code and I explained I had already returned home and just wanted to cancel my rental and get a refund but was told I would be charged a $30 cancellation fee after my refund of the rental. I never got a chance to even use the rental as it was the first day of the rental period. I will never use or recommend public storage ever!”

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Posted 1 year ago

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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