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Public Storage Reviews

3.6 Rating 555 Reviews
63 %
of reviewers recommend Public Storage
3.6
Based on 555 reviews
Customer Service
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Signed up for the "Memorial Day Sale" 50% off for the life of the rental. Only 90 days in and the rent has increased by 50%! Soon I'll be paying more than the place I left. Bait and Switch, Bait and Switch, I'm disappointed that I fell for such surreptitious and dishonest business practice. Avoid at all costs
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Posted 3 weeks ago
Drove 45 min to get to unit and door code would not work. Manager came out to let me in after I showed my contract info. Then when I got inside second door with help of manager I couldn’t get the electronic lock open because there is no Wi-Fi and inside a steel building I had NO reception so when I called customer support and got someone who spoke broken English they offered to reset code and I explained I had already returned home and just wanted to cancel my rental and get a refund but was told I would be charged a $30 cancellation fee after my refund of the rental. I never got a chance to even use the rental as it was the first day of the rental period. I will never use or recommend public storage ever!
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Posted 1 month ago
Our storage facility was bought out by Public Storage. What a horrible company! First we were NOT notified of the change. Second, when I finally figured out what was going on, I could not get get anyone to answer the phone. Last, they jacked up our rate over $25 a month, again without notice. Stay far far away from this disreputable company.
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Posted 1 month ago
Public Storage is a scam. They offer specials online but after a month the increase the rate. After one month my Rate went up $100!!! Go somewhere else!!
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Posted 1 month ago
I’ve been with Public Storage since 1999. and just recently they price gouged all the Great customers to over $500 a month trying to get rid of their long time people. However Karen who works the counter she is awesome great person!
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Posted 1 month ago
Price gauge their loyal customers.
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Posted 1 month ago
Ceiling insulation falling down on my belongings Rat damage to many of my boxes Rat droppings everywhere To add insult rent substantially increased
Public Storage 1 star review on 12th June 2025 Public Storage 1 star review on 12th June 2025 Public Storage 1 star review on 12th June 2025 Public Storage 1 star review on 12th June 2025
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Posted 1 month ago
Public Storage raised my storage unit rent from $119 to $166 from Jan to Jul. They just said there was a demand for the unit, so they raised the price.
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Posted 1 month ago
I rent my truck and hire help only to find that the unit 10’x15’ drive up unit has a 36” roll up door 😡, I rented a an outside 10’x10’ at the same location and it had a normal garage door. All they had to do was state the small access door. I had to cancel my truck and labor. Then on top of that they charged me $29 for canceling when it was there mistake 😒 I guess it was my fault for trusting Public Storage 😐
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Posted 1 month ago
BE AWARE!! I gave a glowing review when I first came 6 months ago. The people at Fort Mill, SC were excellent and so helpful, and the price was right. I have to change my review. In the 6th month, my rate was increased by $44 a month. This is because you are signing a month-to-month lease. I am told that $44 more is the market rate. But consumers, BE AWARE. The problem is if you are thinking just for a year, and they change it are you going to go to the trouble of moving 6 or 7 months in? No. Had I known this would happen I would have never come to Public Storage.
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Posted 1 month ago
I rented a unit in January 2025 in a promotional rate. It was in a good location, the size I needed and the rate was within my budget. The promotion was for the 2nd month free which i did not get a whole month free. Within 4 months the rate for my unit increased by 25%and the Store managers request for exemption was denied. After speaking with 2 different customer service agents they offered me a1 time discount of $60. I actually recieved less than that. I am a senior citizen. The storage is for my 94 year old Dad. I explained that the same unit, a little further South, was renting for $70 less. I was told it's not personal, it's just business. Well, it's personal to me! I am not a first time public storage customer, but it will be the last time! On the positive side, all the store managers I have fair with have been great! I give them a 5 star review!
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Posted 1 month ago
If I could give this place zero stars I would . The unit was fine and the people that work there were great. It was when we went to move out that the issues began. We tried to move out on the 31 st of the month which was a Sunday. We couldn’t get anyone in the office so I went online and did it . Shocker … it apparently never went through. I then called the corporate office and they told me I had to pay for the next month(it was auto drafted out of my acct). I explained the situation to the person in the phone , which apparently was the highest manager available and he told me they wouldn’t refund my money. We had been with them for four years , never once missed a payment and he refused to help. Do not waste your money, no matter how good the deal seems . There are plenty of other storage places around with amazing customer service . This is NOT one of them .
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Posted 1 month ago
Still money inflation of prices
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Posted 2 months ago
In just two years, my rental rate at Public Storage nearly doubled. When I inquired about the increase, staff casually remarked, “We’re not a nonprofit,” and “It’s a sign of the times.” This isn’t about covering costs—it’s about maximizing profits. In 2024, Public Storage reported revenues of $4.696 billion and $3.44 billion in gross profit, boasting a gross margin of approximately 73.3% . Such practices highlight a broader issue: until consumers collectively reject this level of corporate greed, companies like Public Storage will continue to exploit their customers. If you’re currently using their services, consider moving out. If you’re thinking about signing up, look elsewhere. Let’s not support businesses that prioritize profits over fair treatment.
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Posted 3 months ago
My son had his unit for about a year, the price went up and then he went to get stuff out of his unit and it had been broken into. The lock the company provides was cut and ALL his stuff was stolen. A unit a few away from his was cut as well. They have CCTV, locked gate and a lock on the unit. Lot of good that did. Someone had to have seen something, as they called the next morning when he discovered it and the police were there. That tells me they watch the video every morning.
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Posted 3 months ago
I am a Public Storage by way of purchase through Storage King. Before PS bought my facility, I had a late fee and made an agreement with Storage King. Now, PS will not honor that agreement, won't accept documentation from Storage King about the agreement and won't let me into my unit to even move out. What a horrible company that won't honor an agreement from a purchase.
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Posted 3 months ago
Don't fall for their online specials. I rented a unit for $140.00 a month. After three payments they raised the rent to $210 a month. They said " that is what similar units go for." I went to there website and they were still advertising the same size unit for $149.00. This leads me to believe this is a classic "bait and switch" scheme. Buyer beware.
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Posted 3 months ago
I’m a Veteran. I was paying $215 a month. After one year I was bumped up to $282 a month. No statement or bill break down to show if I even got my discount. Over a 30% increase is not acceptable.
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Posted 4 months ago
Rent went up 50% after 6 months, now another 50% after another 6 months, so has doubled in one year. At another Public Storage a few miles away the rate is $150 a month less. Too much stuff to move right now, but will move ASAP. Just be aware that the monthly rate may sound good at first, but it WILL increase semi-anually and substantially.
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Posted 4 months ago
I closed out my storage unit on March 4th and public storage is still charging me for a full month. Renters beware!!!!!!! My suggestion would be to try a different company and stay far away from public storage!
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Posted 4 months ago
Public Storage is rated 3.6 based on 555 reviews