Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 536 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 536 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently made my payment through the call center $108 unit E142 George Rossi, Rochester NY, East Avenue. I did this because the Public Storage app does not allow me to add a payment method. A few days later I received electronic notifications that I had a late payment of $24. I immediately called the property manager and I was told by her that this was because the $108 the call center told me that I owed and I paid via my credit card was $2 short of the actual $110 I should owe (???) and that I had to pay the extra $2 and the $22 late fee. I told her that this was ludicrous and she told me that 'she would speak to her BM'. She has since not gotten back to me. I have two other different grievances (1) the elevating out of order for over a month and (2) carts that were available now never seen and unavailable. I'll be critiquing a Public Storage negatively on Google, contacting the Better Business Bureau about a complaint, probably the NYS attorney generals office and other agencies as to what I'm thinking are poor if not illegal business practices. George Rossi”

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Posted 7 months ago

“They are snakes you move in the ask after 4/5 month increase 25-30% and stuff with your stuff I don’t recommend this company plus no live manager must go to screen to talk to someone don’t rent anymore from this company and you neither bad company.”

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Posted 7 months ago

“This is a review of Public Storage as a company. Not the specific location. They promised me a monthly rate of $11 a month. The chipper and friendly man that signed me up was a pleasure to speak to. Well I never once paid anything less than $20. I set up autopay and then they pulled $43 from my account every month for the first few months, then bumped it up to $63. I never agreed to pay this. I would have never accepted a 11x5 storage for this price. Public storage stole money from me that I never agreed to. Then when I called to talk to someone about this issue, I was told that they do not do refunds. Zero effort to make this right and reimburse me. This is a shady business. There is no integrity with public storage. I said okay cancel my account because this is a terrible experience, then I receive a text that I’ll be receiving $30 off my next months rent. What next month?? I just canceled! And for the record, $30 reduction in what I’ve been paying would STILL not honor the amount I agreed to in March. Bad business. I would give 0 stars if that was an option.”

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Posted 7 months ago

“I started at 138.00 per month and they in a sneaky fashion raised it to 348.00. the last raise went from 254.00 to 348.00. they know how inconvenient it is to move so they feel comfortable screwing people with these raises. I recently downsized from a 10x25 to a 10x20 to go back down to 128.00. instead of adjusting my price humanely they make you move a few hundred feet so they can continue to screw you. Beware they're all about themselves. I was promised and $84 credit when I moved to the smaller one because I had already paid the $300 plus. But the computer wouldn't allow them to do that so I was screwed out of that also. We aren't allowed to probe rates I was told. Beware they're just out to screw you out of every dime that they can!”

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Posted 7 months ago

“I have been a Public Storage customer for over 20 years, a few different facilities. Lately, since their attempt to automate everything, the customer service has just fallen off the cliff. The bots are maddening and there are no options for anything outside basic functions, such as account issues, such as account or storage issues. This company has by far the worst customer service I have ever encountered, and I strongly discourage doing business here.”

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Posted 7 months ago

“No customer loyalty whatsoever they'll get you in with a cheap rate and they'll keep jacking it up all of the time they couldn't care less about you the person. All they care about is money. Do your best to find another storage place, I can't stand them”

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Posted 7 months ago

“It’s so crazy how you get terminated because you had death in the family after you’ve been there for so long giving it to All and then the district manager turns around and lies. But it’s all good. Everything in life happens for a reason.”

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Posted 7 months ago

“Review of Public Storage, 121 N. Houghton Rd., Tucson, AZ We do not recommend this cite as they keep their orange flat bed dollies locked in the office due to renters "stealing" them from the cite. When asked how to obtain the use of one when the office is locked during regular business hours during a week day, the office representative offered no option for contacting them to assist tenant with obtaining one for use in loading/unloading, and then laughed because I wasn't the first person to ask how to remedy this situation. She stated she's there to collect a paycheck and has no control over what happens. Very Disappointed.”

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Posted 7 months ago

“Please DON'T ever use this company! If you are desperate enough please take out the insurance on your property. I called and asked them how is it that my property is covered in dirt and dust like someone has pressure washed the units! Her answer was I don't know, what the hell do you mean you don't know. My belongings were locked and now they are covered in dirt, no apology just well you don't have the insurance. I know this dumb ass woman! She is as dumb as a box of rocks.”

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Posted 7 months ago

“BEWARE!! Public Storage has increased my rent multiple times since they took over the facility where I have a storage unit. Currently, my rate is about triple of the rate they are offering online for a unit like mine.”

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Posted 7 months ago

“I had one often two storage units at the Public Storage on RT 130 in Burlington NJ. I went to close out both units early in October and after paying $1,700 for a move that could not be completed due to the size and weight of my furniture, the elevator at the facility with no notice was broken and had been for 5 months according to the front desk staff. I hired movers for another $1,200 to move my furniture and after complaining to everyone right up to corporate, they refunded me $25. Bad business, please be careful everyone.”

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Posted 7 months ago

“Absolutely disgusting! I live in Tampa,Florida and was hit with Helene and Milton Hurricanes which left me without,power,internet and unable to go to work. Never had a late fee before. This one time due to the devastation of these storms I was late making the payment by two weeks, they denied waiving the late fee. People's lives are completely turned upside down and are struggling to pick.up.the pieces and Public Storage could care less! Money hungry corporate bs!!”

Public Storage 1 star review on 18th October 2024

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Posted 8 months ago

“Until this point I was satisfied. I made my October payment and saw another $21.00 was added to my bill, and that's on top of last years raise of $9.00. Corporate greed, plain and simple.”

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Posted 8 months ago

“Very poor experience. I had an issue not only did it take several calls and messages, but ultimately I found the system disorganized and once they charge even if the charge is disputed there is not much you can do other than pay or have your credit affected. Also expect your storage prices to go up every few months by about $50 for no reason. Do not rely on what they tell you over the phone they will not stand by it, I was told it did not matter which day I moved out and there was no notice requirement then I moved out on Sunday the first rather than Saturday the 31st and was charged nearly $500. I asked to have the matter reviewed and was left a message saying it was reviewed and denied with no call back number. There are other places around the area with real people just as good similar pricing. Next time I will go anywhere but public storage! My location was Mildred street in Tacoma WA.”

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Posted 8 months ago

“There roof leaked on my property and now I’m getting the run around for compensation, I would suggest not storing your items in any public storage .”

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Posted 8 months ago

“I moved in one of these units March 1 2024 and I had no choice but to move out in 5 months, emergency situation my unit was INFESTED with Mice and Rats they went through my boxes stained clothes and furniture from urine and feces, I did have insurance but that is a JOKE TOO…I tried to file a claim which they only wanted to pay me $150 and my damages were way more that that I had to laundry clothes, have my furniture professional cleaned I lost way more with Public Storage than I could ever imagine just ask more question concerning the Insurance they force you to buy hopefully I will NEVER USE THEM AGAIN😡😡😡😡😡😡😡😡”

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Posted 8 months ago

“I am very unhappy with Public Storage. I reserved a unit and when I went to finish the process it wasn't available anymore. I called the first time and no answer and had left a message and never got a call back. I called the second time and I talk to a person, he reply some units would be come available over the weekend and he would call me so I can finish my process to get the unit I need. It's been 6 days now and no one has called me back. It is a very inconvenient and frustrating situation for just to get a rental storage. I hope this helps for anyone who needs a rental storage unit because it's going to be very unpleasant to get a hold of someone.”

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Posted 9 months ago

“17% rent increase per year, I fled after two years. Just a scam organization.”

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Posted 9 months ago

“I canceled the request for the storage unit over a week before I was to mov!. Then I looked at my banking account and saw that they charged me $51.50 and sent me and email saying, "thanks for settling up and closing your account". Wow...be careful! Plus, because the SEC allows 75% of large businesses to outsource their work, they employ people overseas. So now it is SO hard to get good customer service. You have to deal with language barriers, but most important persons who are not that knowledged, so don't trust that your request has been made. Keep checking, because this morning was my 3rd time calling to make sure that it was canceled. I never used a storage company. Please note that the Public Storage site offers NO WAY to delete your account.”

Public Storage 1 star review on 15th September 2024

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Posted 9 months ago

“Don't rent from the public storage. I rented a 10*10 on 6770 Silver Star Rd, Orlando, FL 32818. When I signed the contract they asked me if I wanted to do automatic payment I said no. For the first couple month I went to the office to make my payment and one day I walked to the office to make a payment the lady said I already paid. I asked her, how that happen because I come here every month to make my payment. what happened the lady at the desk signed me for automatic payment with out my consent. I cancel the contract and empty the unit on August 31, when to the office to report that my unit is vacant but no body there. September first was a Sunday, Monday was an holiday, and on Tuesday the 3rd a when back to report that the space was vacant, they already went to my account and withdraw the money.”

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Posted 9 months ago

Public Storage is rated 3.5 based on 536 reviews