Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 235 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 235 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“6543 34th St North, St Petersburg Florida. This place is absolutely disgusting. Completely rat-infested and Corporate does nothing. Property manager quitting because she cannot deal with renter complaints. DO NOT RENT HERE!!!!”

Helpful Report

Posted 1 year ago

“I recommend you never use this company. Rates continue to go up, unable to open units (rusted), and promised to issue credit and than later the credit was rejected without informing me. Very poor customer service.”

Helpful Report

Posted 1 year ago

“I reserved a storage space online with a move in date of 10-8-2022. My daughter no longer needed the unit and I called to cancel on 10-6-2022. I was told that the $19.99 lock fee (which is insane to just add this to someone's account to get the money) would be refunded, but the $24.99 administrative fee would not be refunded..... Well ma'am, I've never occupied the unit, therefore you have no right to keep the administrative fee when you've never provided any administrative duties and/or tasks.... Well it's non-refundable. So, now you're going to strong arm me for services not rendered???? No problem, I'm a huge blogger and I will make sure that people DO NOT reserve any units with your company UNLESS they're absolutely sure that they need it and/or they're just ready to DONATE $24.99.”

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Posted 1 year ago

“I am at the 732 s cedar ridge location. I can never get in contact with anyone on site whenever I need something or have a problem. But when ever I ame at my unit they will pass by on their golf cart. I came two days in a row and no one in office I call and no one answered phone. Left 3 messages and no response. I waited at my unit for 30 minutes and drove back to office and waited 15-20 more minutes. Called customer service and they didn't have any luck also. September will be my last month”

Helpful Report

Posted 1 year ago

“The manager, Genice at the 367 Southern Blvd location in the Bronx, has been very nasty to me on multiple ocassions and verbally abusive to my elderly parents. When I have expressed concern over this, I have had my lease threatened. I was given a flatbed with a faulty wheel one afternoon and went to the office to ask for a new one. I expressed that my mom is crippled and it could cause her to fall. Genice refused to give me another cart. I realize that flatbeds are a courtesy, but any equipment provided should be safe and there were plenty of other flatbeds out there. I have video of the conversation and the rude refusal I received. I finally called the district manager, Sam, and left a message, because they will not offer us any of the senior accomodations there and are very disrespectful. Sam called me back and did not address the issues, including zero climate control, even though we are paying for it, which causes us to have to haul our stuff into our unit at a stuffy, fuming temperature in 95 degree weather; Instead of addressing the issue, Sam told us to VACATE ALL our units at EVERY Public Storage location by August 31, 2022. Yes all..those that belong to my husband who has been in FL for years, my mother's, my entire family, anyone with me as a contact. Have you ever heard of a manager casually ending the tenancies of 8 units at once, punishing an entire family and costing his company a combined $2400 revenue a month? No company should allow such an abuse of power. Each of us will be suing. We rent medium to large units. Sam even visited one of my units in June, and had no complaints. This is direct retaliation for my complaint, ageism, negligence and breach of contract. I have never heard of a location not having a problem with your tenancy for years then suddenly ending all your contracts, because you finally found a voice to say something about the wrongs going on there. This is extortion. In addition to the gross display of negligence towards its elderly and handicapped clients : 1. Public Storage is terminating our month to month tenancies without 30 days notice, and 2. Terminating my tenancy without prior warning and without reason or proof is a violation of my civil rights and automatically indicative of retaliation, based upon the timing of my complaint on August 4th (I was told we would have to vacate by August 31st on August 8th. 3. During our phonecall Sam refused to state specifically what events ocurred to cause my tenancy to be discontinued. 4. Sam also refused to notify me which units he wanted me to vacate. This is ridiculous. I am open to contact by an attorney or others who have had extremely negative experiences with Public.”

Helpful Report

Posted 1 year ago

“I been at the storage unit 5 years when it was Fort locks never had an issue since then it went to public storage they have raised the price every 6 months I was paying 80.00 now it is 188.00 are you kidding it is not like they are doing anything Noone is never in the office. Don't be late the late fee is now 33.00. I found a storage area down the street and the fee for the same size storage is 90.00. Don't store your items here.”

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Posted 1 year ago

“Absolutely horrible! Long story short: I called before deadline to cancel because we couldn’t get to the unit with boats and trailers in the way that they refused to move. No one called me back. I call “customer care” 3 times their manager never called back. I paid $219.47 and didn’t even get the lock for which they charged me. No one will call me back. This is the Public Storage in Naples, FL on Radio Road. Run away!”

Helpful Report

Posted 1 year ago

“I bought over $200 worth of packing materials from this horrible company. The purchase was June 19, 2022. Today is July 19, 2022 and l need to return a huge box called House Box because I never used it. This item is $120!!! I cannot return or exchange it and I happen to need other shaped boxes they offer. I even called headquarters but nobody wanted to work with me. All they would tell me is that returns were accepted only within 30 days. Just like that! Not even exchanges! So now I’m stuck with this huge box that doesn’t even fit in the container I rented and I need other boxes instead! I am never going to use Public Storage again! NEVER!”

Helpful Report

Posted 1 year ago

“If I had the space to tell about how horrible this company is I would. Just take my word on it, you have been warned, STAY AWAY from them! Late fees for no reason, raise the prices, shameful how they do business. STAY AWAY! You have been warned! I would put neg 5 stars if they had it.”

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Posted 1 year ago

“I called the executive office and someone was suppose to called me back and have not its been 4 days.”

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Posted 1 year ago

“Just stay away from this company. public storage is by far the worst company that I dealt with. bad customer service. expensive. I would recommend to stay away from them and avoid a regret later.”

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Posted 1 year ago

“They are greed driven. 3 months in and they raise rent $20.00 more a month.”

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Posted 2 years ago

“Absolutely do not do Business with this Company! They are Crooks! Deceptive Business Practices! They Will Either Steal from you by taking all your stuff if you miss a payment and then set the locker up to look good so they can sell they leftover Trash! Horrible!”

Helpful Report

Posted 2 years ago

“In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only be a $10-$20 increase. I have recently been informed by Public Storage that my rate is going up $60 a month. Renter Be Ware- If I had known that Public Storage would act in bad faith and lie to me about my rate increase I would not have rented storage space from them. Do not rent from this dishonest and fraudulent company! In addition, Public Storage has purposely created a lack of communication in an effort to delay my payments in an effort to create late payment charges to my account.”

Helpful Report

Posted 2 years ago

“Just paid a $20 fee for making a payment over the phone. Unheard of. This will be my last month using Public Storage a total rip off”

Helpful Report

Posted 2 years ago

“Puyallup location 1310 39th ave se. Puyallup,98374. District manager ADAM PEARSON. Contracted for access to the property from 6 am to 9 pm. The gate broke and without proper notice, he restricted access to the property and has terminated my lease. He has violated the contract by not giving me 30 days' notice as per the contract to change the terms of the contract. He has also violated Washington state rental laws by changing the terms of the contract and failing to provide proper notice. His actions have been retaliatory and have left the company open to legal action because they have violated their own lease and contract. Say it with me Adam is unprofessional and is a liability to the company.”

Helpful Report

Posted 2 years ago

“The Customer Service with Public Storage is laughable I booked a unit online (DO NOT EVER DO THIS) 10x15 unit outside with drive up access (their online description) we drove all day only to get to the unit the following day we were supposed to get a text when the unit was ready that never happened so I called and was told the unit was ready and the gate was broken so I could drive on in!!!!! Not secure at all and not in the best of areas!!!!!!! We drove to the unit only to find out the doorway to the unit was a small passage door for a 10x15 unit I still don't understand that? I went up front and spoke with the manager (she was very nice) explained they didn't have any other units that would work. She immediately closed the reservations my account was billed the next day I gave it 5 business days thinking the money would be credited but it was not!!!!! I then called the customer service only to be told they could not credit the money despite never even opening the door to the unit the representative said I had to contact John Ramsey the district manager as he was the only person that could issue a refund??? MAKES NO SENSE!!!!! I was given a number by Public Storage which was wrong??? (don't even know their managers phone number?) I had to go back to the local facility and spoke with the same property manager again was very helpful only to be told she couldn't issue any credit only John Ramsey District Manager had the authority to do so she gave me a good phone number to Mr. Ramsey only to get his voicemail I have left several messages for Mr. Ramsey and have yet to get a response. Moral of this story DO NOT GIVE THESE PEOPLE YOUR MONEY!!!!!”

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Posted 2 years ago

“This star is because you allow thieves like Orange door, the scam insurance company.”

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Posted 2 years ago

“The Call Center people are the worst. First, I called to reserve a unit, and even though I didn't need it for a week, I offered to pay for it that day.. They say "oh no, you don't have to do that. I get an email that says my move in rate will be 25$ because of their "special." Then I get a call from the property manager but can't answer the phone. I call back - it goes straight to VM- I thought I left a message but no class back. I called again on the day I am supposed to pay and same thing. So I call the 833 number - sit on hold for 35 minutes. Start to tell the person the issue (starting with, I have tried to call the site with no luck) and I realize the person I am speaking to wasn't listening because she very rudely got snippy with me saying -- "they tried to call you several time (NO THEY didn't) and the unit is gone" I tried to say something and she cut me off and basically told me that it was my fault and all I could do is call the site - I said again that the number that I keep calling goes to VM to which she responded "I'll just dial it" when the site manager picked up, I tried to ask the cust. service person what number she dialed and she just hung up. Second. The site manager on Ebenezer rd. in Rock Hill, SC was great and helped get me into another unit at the same price - but then she hit me with the "fees" that the 833 sales people won’t tell you about and my 25$ move in rate and 81$ a month quickly became a 61$ move in rate and 96$ a month. And of course, I am stuck! I am moving and have to have a storage unit this week. So I will be using it for at least a month”

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Posted 2 years ago

“NEVER USE PUBLIC STORAGE. They are con artists . Charge u before a full MONTH IS OVER WITH. Charge unnecessary fees . Fraud company. Steals your belonging. Break locks . Can’t say I didn’t worn you.”

Helpful Report

Posted 2 years ago

Public Storage is rated 3.5 based on 235 reviews