Public Storage Reviews

Name: Public Storage
Rating: 3.41

3.4 Rating 222 Reviews

60 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.4

Based on 222 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To me public storage is overpriced for a 10x10 I pay $307 and the one that used to help me all the time Reta who was so helpful they got rid of her I don't know if she was fired or what happened but these businesses they get people in there that are helpful and kind and compassionate and then they get rid of them why is that”

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Posted 1 year ago

“Kelly (5 Star) from Woodstock GA, Hwy 92 has exceptional communication qualities and phenomenal patience with customers. She improvises for the lack of quality serviceability of Public Storage customer service on-line chat / email. Being a long-term customer, some information needed revising. There was a customer before me who also needed updated information on two units within two different states. Kelly patiently updated all information and provided simplified useful instructions for future use. She also updated my information in prompt order, in addition to resolving current issues. Communication with Public Storage customer service via email (still awaiting response from March 4) and or phone was a nightmare. Nonexistence. Kelly provided a substantial outstanding difference. This requirement is a necessity that is absent in the company.”

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Posted 2 years ago

“I am not happy. For almost six years I paid for the smallest one they had. The price went up every. Year. Then someone tried to break in and they wanted me to change the lock. I am 74 and don’t drive. Ok I think they changed the lock but never sent me a key. I couldn’t get in the gate so the office had to do it. The lady in the office was new but she did what she could. Her name is Dee property number 08394 Oregon City”

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Posted 2 years ago

Public Storage is rated 3.4 based on 222 reviews