Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 583 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 583 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Public Storage, located at 6770 Dawson Blvd in Atlanta, GA, manager, Mr Donald Finch, was very helpful in assisting me with my storage needs. He was prompt in returning my phone calls and helping me with my storage needs. Mr. Donald has excellent customer service.”

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Posted 4 days ago

“I want to Thank Savannah so much for helping me out today. She was very nice, and friendly, and though she is not the property manager at this facility, she went out of her way to come, and help me with what I needed. Thank you so very much.”

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Posted 1 week ago

“Dre helped me get my issue fixed and was extremely helpful. This is the store on 6820 Seminole Blvd in Seminole, FL”

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Posted 1 week ago

“Christian, at the Penn Store, in OKC, went above and beyond, to help me move into a smaller storage that was less expensive, and still met my needs. She renewed my trust in customer service, which is a dying are, in the age of "AI". Thank you Christian for your help. Public Storage needs more employees, like you.”

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Posted 1 month ago

“Excellent customer service and very helpful at 367 southern blvd Bronx, NY 10454”

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Posted 1 month ago

“Judith’s was very nice and helpful love public storage”

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Posted 1 month ago

“I have a unit through public storage and my property manager at 1954 W. UNION HILLS DR PHOENIX AZ 85023 . ELLIE IS AMAZING. SHE IS KIND SUPPPORTIVE, AND IS ALWAYS WORKING WITH ME, I HAVE SOME SETBACKS AND SHE IS ALWAYS THERE TO HELP ME. SHE CALLS ME BACK ALWAYS WHEN I HAVE TO LEAVE A MESSAGE AND ALWAYS ADDRESSES MY CONCERNS PROFEZSIONALLY. SHE DESERVES 10 STARS ! SHE IS AN AMAZING EMPLOYEE FOR YOUR COMPANY. ! THANKS SO MUCH ELLIE!”

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Posted 1 month ago

“The store manager at starcrest, Monica, is always very knowledgeable and helpful. She has helped me select an appropriate size unit, and locate one on the first floor indoors as requested. She always figures out different questions on any charges that may have been made, and different situations that occur like when the gates are broken. She has reviewed the videos and able to determine what happened, including the one time somebody broke into a unit in the b building. The fact that she is reliably here and is knowledgeable about the property and it's upkeep is very reassuring to customers, and hopefully to corporate as well!”

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Posted 2 months ago

“Irene was very helpful doing the lease paperwork”

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Posted 2 months ago

“We worked with an amazing facility manager Cindy. She was informative, helpful and kind. We had a huge move planned and she made it so much easier and less stressful. I do not know about Public Storage as a company, others have many complaints but Cindy is a gem and they are fortunate to have her. We could tell she has experience in customer service and superior knowledge in management of a facility. If i could give more than five stars I would because she made every aspect of renting a unit and managing our move as smooth as possible. Thank you again Cindy, you are the best.”

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Posted 2 months ago

“i have a storage unit at 233 Erial Road Blackwood, New Jersey. The representative and her husband that works at this location are two of the sweetest people you could ever wanna meet not only are they very professional. They know what they’re doing.. It’s always a pleasant time when you come here or when you call and kudos to them because the facilities smells great.🩷🦋.. You should hire more people like those two.”

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Posted 2 months ago

“Public Storage always makes me happy because my unit when I do rent from them it's always ready and very clean! I use the Ivy Hill Public Storage due to it being so local and accessible to many major stores like Walmart,grocery stores and eateries. Thank you Public Storage for meeting all my needs.Jac”

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Posted 2 months ago

“Worked with Irene at Forest hill MD location. She was great, professional and attentive. Great job Irene!!!”

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Posted 2 months ago

“Great experience with Public Storage Houston, TX. Having the ability to do everything online and access without interacting due to the weekend was amazing. I was even able to check out when I was done online. After checking out, Kim reached out to me and explained to me the process with respect to payment, deposits and refund. She was simply great. Thank you for making it a great experience.”

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Posted 2 months ago

“Jack at your Public Storage 1915 SR-912 N, Griffith, IN location is, “Excellent!” I forgot to make my payment on August 8, 2025 and Jack called me to remind me. He also was able to refund my late fee. Jack always goes above and beyond. Thanks, Jack.”

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Posted 2 months ago

“Murietta was extremely helpful she made move in very easy”

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Posted 2 months ago

“Steve was very nice and helpful to rent my storage room for my car”

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Posted 2 months ago

“I assisted a friend with renting a unit in Ocala, FL at 3407 NE 36th ave and had a difficult time with a couple of issues which were quite frustrating. Thanks to employees, Ebony Allen, (over the phone), Brianna (via kios), and Maria B, who was not even working, but had given me her cell phone # at a previous time I was in need of assistance (now, that's good service!), my friend did not lose patience and search elsewhere as I expected him to do. A special thanks to these women! I often leave reviews when I'm upset or frustrated with places. Today, these women did their best to make things right and I'm pleased that I can leave good reviews for them all... especially on account of how very frustrating it is now that there's no longer any employees at the storage facilities.”

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Posted 2 months ago

“Great service! Elizabeth is amazing! She does a great job and handles situations with such ease and grace! Liz is a rock star! Thank you for the kind reminder about payments. Can’t thank you enough!”

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Posted 3 months ago

“Thank everyone for your great customer service... plus keeping me updated on any info or concerns i may need to kno.... my mom's thanks you all as well...”

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Posted 3 months ago

Public Storage is rated 3.6 based on 583 reviews