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Public Storage Reviews

3.6 Rating 555 Reviews
63 %
of reviewers recommend Public Storage
3.6
Based on 555 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

1-800-688-8057

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Great service! Elizabeth is amazing! She does a great job and handles situations with such ease and grace! Liz is a rock star! Thank you for the kind reminder about payments. Can’t thank you enough!
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Posted 1 day ago
Thank everyone for your great customer service... plus keeping me updated on any info or concerns i may need to kno.... my mom's thanks you all as well...
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Posted 1 day ago
I opened the account online and the process was simple. When I arrived at the public storage at the Fulton location parking was available. I was attended by Chloe. She was friendly, knowledgeable and very helpful. Chloe explained the charges, the hours of operation and gave me a tour of the storage unit. The location was clean and I felt safe. Chloe personally took me to the elevators and assisted with the elevator codes and escorted me to my unit. Chloe made it her business to ensure that I was comfortable. Thank you Chloe for being an exceptional and wonderful employee. You definitely deserve an award for being 'Employee of the year," because of you I will definitely recommend that my friends and family use Public Storage when in need. Once again overall excellent service.
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Posted 3 days ago
Lawton, at the front desk, was so helpful with the elevator and how to be sure the lock on the unit was placed correctly. I’m sure he would have been happy to help with anything I needed.
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Posted 6 days ago
Joe was inside at his desk and the door was locked, I knocked on the glass and he came right over to let me in, was very friendly introduced himself as I had questions regarding a storage unit. This was the Public Storage at 8110 Ocean Hightway Rt 17 Sunset Beach. Joe went over everything and actually had me view the unit. Great guy, yada, yada, yada......I rented the unit and purchased a lock. Would recommend Public Storage.
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Posted 1 week ago
I needed to rent a storage unit out of town quickly. I filled out the app on-line and soon got a call from Sheila who was very helpful in completing the rental agreement and answering my questions. In just a few minutes I was all set to go straight to my unit.
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Posted 1 week ago
Felicia at public storage Grayson went out of her way to do everything she could do to help me. Much appreciated Felicia.
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Posted 3 weeks ago
Chris Negron Is a magician. He somehow drove by while I was struggling with the key to lock my storage. He made a couple of quick adjustments and locked it for me. He was so polite and kind. Thank you, Chris!
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Posted 4 weeks ago
I'm very pleased with the help I got at public storage. Roz was a great help. She helped me get my unit in no time. If you are looking to get a unit call Roz at Red Hawk Way, she will definitely hook you up.
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Posted 1 month ago
Ron has been AMAZING! Never an issue with Ron at this location. I highly recommend this location for any storage needs. Thanks Ron
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Posted 1 month ago
Samantha at stores 22131 Airport and 25435 Radio in Naples is a rockstar. She was/is extremely helpful, courteous, knowledgeable, pleasant and friendly. Promote this woman. I wished all public storage facilities. Had someone like Samantha.
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Posted 1 month ago
Bobbie at the 5601 East 112 Terrace Kansas City MO. Location has always been a exceptionally caring and knowledgeable employee at Public Storage. Always smiles and is very pleasant to talk to. Thank you Bobbie for Always taking care of Me.
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Posted 1 month ago
DEVON At Public Storage has been super helpful, always courteous, and smiling
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Posted 1 month ago
Best experience I have had with a storage unit. Has fancy services like an app with a wireless gate opener. Extremely flexible plan, and reasonable pricing. The units are clean, the locks are standard, it was extremely easy to get setup and secure. I lost my keys and was able to get it opened, with a new lock and little to no hassle. Craig helped out with no eye rolling or sighing even though it was half an hour before closing.
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Posted 1 month ago
Teresa at the English road store in High Point, was great and she gave great customer service. Thank you Niecy
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Posted 1 month ago
Sheila at the Ormond Beach area facility was VERY professional and personable..helped us ALOT with her knowledge and expertise...you are very lucky to have her! really enjoyed how thoughtful she was for us too...Give that woman a raise! for sure! Arlis Burnes and Dan Burnes and Barbara Burnes
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Posted 1 month ago
Here’s a sample **Google review** you can leave for **Cynthia** at the **Public Storage in South Plainfield**: --- ⭐️⭐️⭐️⭐️⭐️ I recently visited Public Storage in South Plainfield and had a great experience thanks to Cynthia! She was incredibly helpful, professional, and patient throughout the whole process. Cynthia made everything easy to understand and took the time to answer all my questions. It's rare to find customer service like this—friendly, efficient, and genuinely caring. Thanks again, Cynthia, for making my storage experience smooth and stress-free.
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Posted 1 month ago
The e-rental process was easy. I got a 10x15 unit for half the price, via their Memorial Day special. And there was a free lock promo. The employees were very helpful, both in-person, and over the phone. The facility is easy to get to, even by bus. It's very near a gas station. The facility is clean, and easy to navigate. They have good mouse control. The security is good. Entry code needed to enter and to use the elevators. Good size unit. Strong lock.
Public Storage 5 star review on 4th June 2025 Public Storage 5 star review on 4th June 2025 Public Storage 5 star review on 4th June 2025
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Posted 1 month ago
Sandy is a hit I’m Buchanan in Martinez. He did everything smoothly and everything right and it’s perfect
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Posted 1 month ago
I've had very good service with the public storage on lenbergh blue. Dawn has been very helpful with all my public storage needs.
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Posted 1 month ago
Public Storage is rated 3.6 based on 555 reviews