Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 576 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 576 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a unit through public storage and my property manager at 1954 W. UNION HILLS DR PHOENIX AZ 85023 . ELLIE IS AMAZING. SHE IS KIND SUPPPORTIVE, AND IS ALWAYS WORKING WITH ME, I HAVE SOME SETBACKS AND SHE IS ALWAYS THERE TO HELP ME. SHE CALLS ME BACK ALWAYS WHEN I HAVE TO LEAVE A MESSAGE AND ALWAYS ADDRESSES MY CONCERNS PROFEZSIONALLY. SHE DESERVES 10 STARS ! SHE IS AN AMAZING EMPLOYEE FOR YOUR COMPANY. ! THANKS SO MUCH ELLIE!”

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Posted 1 week ago

“The store manager at starcrest, Monica, is always very knowledgeable and helpful. She has helped me select an appropriate size unit, and locate one on the first floor indoors as requested. She always figures out different questions on any charges that may have been made, and different situations that occur like when the gates are broken. She has reviewed the videos and able to determine what happened, including the one time somebody broke into a unit in the b building. The fact that she is reliably here and is knowledgeable about the property and it's upkeep is very reassuring to customers, and hopefully to corporate as well!”

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Posted 2 weeks ago

“Irene was very helpful doing the lease paperwork”

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Posted 3 weeks ago

“We worked with an amazing facility manager Cindy. She was informative, helpful and kind. We had a huge move planned and she made it so much easier and less stressful. I do not know about Public Storage as a company, others have many complaints but Cindy is a gem and they are fortunate to have her. We could tell she has experience in customer service and superior knowledge in management of a facility. If i could give more than five stars I would because she made every aspect of renting a unit and managing our move as smooth as possible. Thank you again Cindy, you are the best.”

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Posted 4 weeks ago

“i have a storage unit at 233 Erial Road Blackwood, New Jersey. The representative and her husband that works at this location are two of the sweetest people you could ever wanna meet not only are they very professional. They know what they’re doing.. It’s always a pleasant time when you come here or when you call and kudos to them because the facilities smells great.🩷🦋.. You should hire more people like those two.”

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Posted 1 month ago

“Public Storage always makes me happy because my unit when I do rent from them it's always ready and very clean! I use the Ivy Hill Public Storage due to it being so local and accessible to many major stores like Walmart,grocery stores and eateries. Thank you Public Storage for meeting all my needs.Jac”

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Posted 1 month ago

“Worked with Irene at Forest hill MD location. She was great, professional and attentive. Great job Irene!!!”

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Posted 1 month ago

“Great experience with Public Storage Houston, TX. Having the ability to do everything online and access without interacting due to the weekend was amazing. I was even able to check out when I was done online. After checking out, Kim reached out to me and explained to me the process with respect to payment, deposits and refund. She was simply great. Thank you for making it a great experience.”

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Posted 1 month ago

“Jack at your Public Storage 1915 SR-912 N, Griffith, IN location is, “Excellent!” I forgot to make my payment on August 8, 2025 and Jack called me to remind me. He also was able to refund my late fee. Jack always goes above and beyond. Thanks, Jack.”

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Posted 1 month ago

“Murietta was extremely helpful she made move in very easy”

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Posted 1 month ago

“Steve was very nice and helpful to rent my storage room for my car”

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Posted 1 month ago

“I assisted a friend with renting a unit in Ocala, FL at 3407 NE 36th ave and had a difficult time with a couple of issues which were quite frustrating. Thanks to employees, Ebony Allen, (over the phone), Brianna (via kios), and Maria B, who was not even working, but had given me her cell phone # at a previous time I was in need of assistance (now, that's good service!), my friend did not lose patience and search elsewhere as I expected him to do. A special thanks to these women! I often leave reviews when I'm upset or frustrated with places. Today, these women did their best to make things right and I'm pleased that I can leave good reviews for them all... especially on account of how very frustrating it is now that there's no longer any employees at the storage facilities.”

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Posted 1 month ago

“Great service! Elizabeth is amazing! She does a great job and handles situations with such ease and grace! Liz is a rock star! Thank you for the kind reminder about payments. Can’t thank you enough!”

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Posted 1 month ago

“Thank everyone for your great customer service... plus keeping me updated on any info or concerns i may need to kno.... my mom's thanks you all as well...”

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Posted 1 month ago

“I opened the account online and the process was simple. When I arrived at the public storage at the Fulton location parking was available. I was attended by Chloe. She was friendly, knowledgeable and very helpful. Chloe explained the charges, the hours of operation and gave me a tour of the storage unit. The location was clean and I felt safe. Chloe personally took me to the elevators and assisted with the elevator codes and escorted me to my unit. Chloe made it her business to ensure that I was comfortable. Thank you Chloe for being an exceptional and wonderful employee. You definitely deserve an award for being 'Employee of the year," because of you I will definitely recommend that my friends and family use Public Storage when in need. Once again overall excellent service.”

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Posted 1 month ago

“Lawton, at the front desk, was so helpful with the elevator and how to be sure the lock on the unit was placed correctly. I’m sure he would have been happy to help with anything I needed.”

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Posted 1 month ago

“Joe was inside at his desk and the door was locked, I knocked on the glass and he came right over to let me in, was very friendly introduced himself as I had questions regarding a storage unit. This was the Public Storage at 8110 Ocean Hightway Rt 17 Sunset Beach. Joe went over everything and actually had me view the unit. Great guy, yada, yada, yada......I rented the unit and purchased a lock. Would recommend Public Storage.”

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Posted 1 month ago

“I needed to rent a storage unit out of town quickly. I filled out the app on-line and soon got a call from Sheila who was very helpful in completing the rental agreement and answering my questions. In just a few minutes I was all set to go straight to my unit.”

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Posted 1 month ago

“Felicia at public storage Grayson went out of her way to do everything she could do to help me. Much appreciated Felicia.”

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Posted 2 months ago

“Chris Negron Is a magician. He somehow drove by while I was struggling with the key to lock my storage. He made a couple of quick adjustments and locked it for me. He was so polite and kind. Thank you, Chris!”

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Posted 2 months ago

Public Storage is rated 3.5 based on 576 reviews