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Public Storage Reviews

3.6 Rating 612 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 612 reviews
Customer Service
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Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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1-800-688-8057

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Craig Burton
Verified Reviewer
“Elliott was very helpful with the confusion generated a one-day change in the rental period.”
Helpful Report
Posted 1 year ago
Charles D
Unverified Reviewer
“Thank you Paris for being a great sport and helping me you really mad a difference and savi g me alot of time they need more people like you at different places thanks a bunch”
Helpful Report
Posted 1 year ago
D Beasley
Unverified Reviewer
“Tammy Rapplean was very helpful and I found the experience easy and cost efficient. Would recommend to all of my clients, friends and family.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”
Helpful Report
Posted 1 year ago
Garland
Verified Reviewer
“Lisa at 290 Southampton Street is the best. Always helpful. Always super nice to work with, a very good crew.”
Helpful Report
Posted 1 year ago
Jan C
Unverified Reviewer
“At 2801 Hullsmith Rd Houston Texas I just recently rented a storage unit and I have been very pleased with the unit thanks to Valerie who was very helpful with everything. She explained everything step by step and made sure we had the correct information on how to get in the gate and lock our unit properly. Valerie is truly a jewel and showed us great customer service.”
Helpful Report
Posted 1 year ago
Christina
Verified Reviewer
“I had an excellent experience with Public Storage on Green spring Drive in Cockeysville, MD.”
Helpful Report
Posted 1 year ago
Elijah Davis
Unverified Reviewer
“Pm carefully helped me in doing rental”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I’ve been very happy with my unit at 5900 Lakehurst Drive. Perfect size and stays dry. The staff, Jean and Bailey, couldn’t be more pleasant, and they’ll go the extra mile, leaving the customer feeling truly cared for.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Alley was great along with Stephanie on switching units been prompt on calling back and answering questions good attitude on phone and very helpful at the emmerton road in Belair MD thank you for making it easy and good attitude”
Helpful Report
Posted 1 year ago
Laurel Gibson
Unverified Reviewer
“Peg is awesome at Public Storage and has really really helped me out today! ⭐️⭐️⭐️⭐️⭐️”
Helpful Report
Posted 1 year ago
Sandra Langston
Unverified Reviewer
“At 3150 Pioneer Parkway, Arlington, Texas Manager Aixa has changed my mind totally about Public Storage. For the approximately 6 years I have had this unit in Arlington, for 5 of those years, the customer service there has been awful. The main issue was leaving messages and no one responding...ever. So a month ago our banking account was hacked and we needed to postpone a payment for a week or so. I tried calling over and over for days with no response. Finally after manipulating the corporate office customer service, I received a call from Aixa. Not only was she kind, responsive, and considerate, but she was honest and did everything she said she would try to do and more. Exceptional employee......”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Was at the speedway public storage and a very nice young man assisted me. He said his name was Jason Davis. He was cleaning up the grounds and ask if I needed anything”
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Posted 1 year ago
Joyce Cook
Unverified Reviewer
“Very good customer service 7501 baker blvd Richland hills tx 76118”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Courtney was very knowledgeable and polite when answering all of my questions.”
Helpful Report
Posted 1 year ago
-Val C
Unverified Reviewer
“Corina from 909 Runnels Ave in San Antonio, TX has been a great help with me and my family! I've seen the staff in the building, but she's the only one who actually was courteous and simply said hello! The bathrooms are clean and the facility looks good! Thanks Corina!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Tammy was great. Helped me out with answering all my questions.”
Helpful Report
Posted 1 year ago
Romane Shivers
Unverified Reviewer
“Mrs.Debra was very professional and helpful during my call on updating my account. Store number 08580”
Helpful Report
Posted 1 year ago
Albert Robinson
Unverified Reviewer
“I was having a situation and I called and lady named Terri answered and within 15 minutes she resolved my situation and we were completely satisfied. I recommend Public Storage short term or long term great customer service.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Becky was very sufficient in solving the problem I had Thank you for great service at my location 15505 S.71 Hwy. Belton, MO.”
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Posted 1 year ago
Public Storage is rated 3.6 based on 612 reviews
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