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Public Storage Reviews

3.6 Rating 594 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 594 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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1-800-688-8057

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Anonymous
Unverified Reviewer
“I had the best experience I’ve ever had with a storage company at Public Storage 28028 and Ms Debra! She went above and beyond to not only help me with lowering my costs but also erasing some unnecessary fees in a truly difficult time of my life! Will never go anywhere else for my storage needs!”
Helpful Report
Posted 1 year ago
Debbie
Unverified Reviewer
“I would like to recognize "Erick" at the Public Storage at 5180 S. Dort Hwy in Flint, Michigan. Erick is a hard working Employee. I have an indoor unit and I saw all the floors mopped and it smelled so clean. Honestly, he is the only employee that mopped and cleaned the area. He is very polite and professional and very helpful. Good Job Public Storage for hiring this young man! I give ⭐⭐⭐⭐⭐”
Helpful Report
Posted 1 year ago
Eliza
Unverified Reviewer
“Julie in Colorado Springs was helpful when searching for a storage unit. She helped me find the right size to store my belongings. She was friendly and knowledgeable, the unit was just right and the place looked new and was clean. If and when I need a unit again I know where to go. Thank you Julie!!!”
Public Storage 5 star review on 28th December 2024
Helpful Report
Posted 1 year ago
Alika Saranghae
Unverified Reviewer
“Thank you to the wonderful person jovett Jackson who had helped me she's very experienced excellent customer service professional and she explains everything in details store number is 28025 and 77933 she goes over and beyond she's always there always answers the calls and is very helpful each and every customer and very nice polite and understanding and kind thank you very much public storage CEOs for hiring her”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Robin in Indianapolis was very helpful today in a call about our rental fees. Thanks!”
Helpful Report
Posted 1 year ago
Audrey
Unverified Reviewer
“Joe was very nice and helpful 👍”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Tim at the Fort Mill, SC site went above and beyond to help me… he’s been responsive and very understanding. And the facilities are always impeccably clean and orderly.”
Helpful Report
Posted 1 year ago
Jon W
Verified Reviewer
“Very easy to deal with for a storage unit purchase from auction at store 08634 in Fort Mill.”
Helpful Report
Posted 1 year ago
Billie S
Unverified Reviewer
“While using mental I saw Steve with his cleaning cart. He is Always friendly and Always wants to help people!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I appreciated when I contacted the office to review a payment issue and not being posted on my account, it was handled with professionalism and was resolved when I was told. They never disappoint me with there customer service, they always go above and beyond to be sure they can help with any questions, I may have. Thank you very much!”
Helpful Report
Posted 1 year ago
Hart
Unverified Reviewer
“A very pleasant, helpful and sweet young lady named Jade assist me & all of my needs were meet!! Knows her job well!! I will highly recommend anyone to come to this location because of her!! Keep up the great work, Jade!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Have been a customer for about 5 years now and thanks to Serena at the Lancaster location I received better pricing. Thank you for you help”
Helpful Report
Posted 1 year ago
Rachel
Verified Reviewer
“This review is for Mary working at the Public Storage at 2513 Ranch Rd 620 N. Austin, TX. 78734. This past weekend I was in desperate need for my son's and my winter coats. I hadn't rotated them out with our seasonal cloths yet. Temperatures were supposed to get very cold and we were going out of town for the weekend. Unfortunately, I was between checks and my bill was past due. Denying me entry into the building. Completely embarrassed, I went into the front office to ask if I could just get the coats. Mary was the one working that day. She was an angel and allowed me to follow her back to the unit so I could retrieve the coats. Mary, if you read this review I hope you have a very blessed Christmas.”
Helpful Report
Posted 1 year ago
Linda & Tom Smoucha
Verified Reviewer
“We are long-time renters at the facility at 1430 E. Davis in Arlington Heights. We found ourselves in position to downsize. The office person the day we went in was Daniel. He was knowledgeable, courteous and made the transfer bureaucracy process quick and painless. He later came back to check on how we were doing moving our remaining items to the new unit. We are very pleased with how easy Daniel made this transfer work.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Today I visited the public storage location on Lake valley. I received great customer service and all my needs were met. Even through the small hiccup, Jessica pulled through and made me a very happy customer. 10/10”
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Posted 1 year ago
Ashleigh Marie Krus
Verified Reviewer
“They were our knight in shining armor when our apartment decided to be scum! We will be super careful in choosing a new home. They even let me upgrade to a bigger size storage without hassle when I underestimated. They taught me how to use the facility! I am one step closer to coming home in Brighton Colorado. I no longer have to fear for my mother's and my property. They hold our home in their hands while we desperately find a new one, and stop living in hotels. Thanks Public Storage for protecting everything while we survive these dark days. Thank you Tim.”
Helpful Report
Posted 1 year ago
Patt
Unverified Reviewer
“I love that they didn't change our rates when they took over Extra Space in Sicklerville NJ. The ease of it all was good and not the fault of Public Storage. And the staff Kim and Dexter are just the most awesome people. Helpful and knowledgeable. Also the ease of just going on the app you can open the gate without leaving your vehicle. I would recommend this location to anyone.”
Helpful Report
Posted 1 year ago
Erica Price
Verified Reviewer
“I went into public storage today to get a larger storage in haslet Texas. Bradley was wonderful, very patient and thorough. Thank you so much for everything.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“I would like to highlight how incredibly helpful Dee has been since my very first visit to get my storage unit. Throughout my multiple visits and transfers, she consistently went above and beyond to explain the entire process.”
Helpful Report
Posted 1 year ago
Alexander (Happy Customer)
Unverified Reviewer
“There is nothing like “AMAZING” customer service. This is exactly what I received from Store # 08219. Destiny, Eisha and Brittany went the extra mile to ensure my visit was memorable especially when I experienced a medical emergency when my blood sugar dropped and I became very ill and weak. Brittany, ran and provided a chair for me to sit down. Destiny, was willing to go to the store to get me a needed bottle of water while Eisha provided encouraging verbal support. I definitely would have fainted but thanks to their quick response, I was able regain my strength, finish my transaction and safely drive home. Thanks so much for assisting me!! Lunch on me next week!!!”
Helpful Report
Posted 1 year ago
Public Storage is rated 3.6 based on 594 reviews
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