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Public Storage Reviews

3.6 Rating 612 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 612 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
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Under An Hour
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1-800-688-8057

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Anonymous
Unverified Reviewer
“Have been a customer for about 5 years now and thanks to Serena at the Lancaster location I received better pricing. Thank you for you help”
Helpful Report
Posted 1 year ago
Rachel
Verified Reviewer
“This review is for Mary working at the Public Storage at 2513 Ranch Rd 620 N. Austin, TX. 78734. This past weekend I was in desperate need for my son's and my winter coats. I hadn't rotated them out with our seasonal cloths yet. Temperatures were supposed to get very cold and we were going out of town for the weekend. Unfortunately, I was between checks and my bill was past due. Denying me entry into the building. Completely embarrassed, I went into the front office to ask if I could just get the coats. Mary was the one working that day. She was an angel and allowed me to follow her back to the unit so I could retrieve the coats. Mary, if you read this review I hope you have a very blessed Christmas.”
Helpful Report
Posted 1 year ago
Linda & Tom Smoucha
Verified Reviewer
“We are long-time renters at the facility at 1430 E. Davis in Arlington Heights. We found ourselves in position to downsize. The office person the day we went in was Daniel. He was knowledgeable, courteous and made the transfer bureaucracy process quick and painless. He later came back to check on how we were doing moving our remaining items to the new unit. We are very pleased with how easy Daniel made this transfer work.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Today I visited the public storage location on Lake valley. I received great customer service and all my needs were met. Even through the small hiccup, Jessica pulled through and made me a very happy customer. 10/10”
Helpful Report
Posted 1 year ago
Ashleigh Marie Krus
Verified Reviewer
“They were our knight in shining armor when our apartment decided to be scum! We will be super careful in choosing a new home. They even let me upgrade to a bigger size storage without hassle when I underestimated. They taught me how to use the facility! I am one step closer to coming home in Brighton Colorado. I no longer have to fear for my mother's and my property. They hold our home in their hands while we desperately find a new one, and stop living in hotels. Thanks Public Storage for protecting everything while we survive these dark days. Thank you Tim.”
Helpful Report
Posted 1 year ago
Patt
Unverified Reviewer
“I love that they didn't change our rates when they took over Extra Space in Sicklerville NJ. The ease of it all was good and not the fault of Public Storage. And the staff Kim and Dexter are just the most awesome people. Helpful and knowledgeable. Also the ease of just going on the app you can open the gate without leaving your vehicle. I would recommend this location to anyone.”
Helpful Report
Posted 1 year ago
Erica Price
Verified Reviewer
“I went into public storage today to get a larger storage in haslet Texas. Bradley was wonderful, very patient and thorough. Thank you so much for everything.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I would like to highlight how incredibly helpful Dee has been since my very first visit to get my storage unit. Throughout my multiple visits and transfers, she consistently went above and beyond to explain the entire process.”
Helpful Report
Posted 1 year ago
Alexander (Happy Customer)
Unverified Reviewer
“There is nothing like “AMAZING” customer service. This is exactly what I received from Store # 08219. Destiny, Eisha and Brittany went the extra mile to ensure my visit was memorable especially when I experienced a medical emergency when my blood sugar dropped and I became very ill and weak. Brittany, ran and provided a chair for me to sit down. Destiny, was willing to go to the store to get me a needed bottle of water while Eisha provided encouraging verbal support. I definitely would have fainted but thanks to their quick response, I was able regain my strength, finish my transaction and safely drive home. Thanks so much for assisting me!! Lunch on me next week!!!”
Helpful Report
Posted 1 year ago
Regina Dunn
Verified Reviewer
“Our RV storage company informed us they would be closing in a month, during the holidays. We and many others have to scramble to find a new storage place before the holidays! The rep at 1801 west Bellevue was swamped with people also looking for a new place. She was the only one there! She was kind, understanding and kept her sense of humor through the catastrophe. Thank you Tenisha, for being so patient with us! You are a gem! Regina”
Helpful Report
Posted 1 year ago
Ced
Unverified Reviewer
“Awesome customer service from MRS. TASHA CHATUM.... Keep up the good work ♥️♥️♥️”
Helpful Report
Posted 1 year ago
Ced
Verified Reviewer
“Awesome customer service from MRS. TASHA CHATUM.... Keep up the good work ♥️♥️♥️”
Helpful Report
Posted 1 year ago
Amos Elect.
Unverified Reviewer
“i had problems at another storage place, went into Debary , fl PS and talked with a young lady named rRylee, she was so helpfull and took care of my new rental with the upmost professionalism.. Thank you Rylee”
Helpful Report
Posted 1 year ago
Jenjen
Unverified Reviewer
“Public Storage At 4343 York road Has the Awesome A Team effect! I came in a few days ago in I was anxious to get help with my storage things and I was treated with the best interest at heart by Ms. Alejandra Who showed kindness patients and knowledgeable Professionalism in made sure that I was a pleased satisfied customer at the public storage unite.”
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Posted 1 year ago
Tshan
Verified Reviewer
“Christina @12906 Fry Rd location has excellent customer service. I would recommend this facility for your storage needs.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Mr. Tim a manager in public storage was very approachable and helping me carrying my stuff. Thank you. Highly recommended.”
Helpful Report
Posted 1 year ago
Victoria
Unverified Reviewer
“Cindy at public storage is wonderful. She helped me tremendously. She has a great attitude, always a smile on her face. Cindy takes the extra mile to help you!”
Helpful Report
Posted 1 year ago
Karen Suarez
Unverified Reviewer
“I've had my things in the hands of public storage in fuquay varina off highway 55 for more than a year now they've always taken good care of my things and lets me know if there's a problem. They notify me not just once but they repeatedly call my phone and leave emails and text messages to let me know if there's a problem. For example one time I didn't lock my storage unit I just put the lock on this latch was not slid over they locked my unit until I was able to get there and my things were secured. Teresa has always made me feel like she is looking after not only my things but everyone's things. The storage units always smell clean floors are always mopped and cleansers fills the air. I've never seen any trash or bugs or anything that I wouldn't have in my own home near or around my unit. I recently had double paid for my unit because my payment had not went through yet causing me to push the button on my app and pay again.Teresa made sure the right person knew about it and refunded my money right away. It's hard to find good honest people today. It's hard to trust in a world that we live in. I know it seems like a storage unit is nothing to get emotional about but it's everything we own or at least items that are precious to us that we don't have room for. We pay to make sure we can keep those items like everyone else that has a storage unit. We trust that when we leave that it is secure. Every time I stop in to get something or to put something in my storage unit when Teresa's working she always makes me feel welcome. She always is smiling and making me feel like it's going to be okay even if I'm having a bad day. No one likes to move stuff, so I'm usually not feeling so well. After speaking with Teresa a few moments I feel like it's going to be okay and I move on to doing what I have to do. I recently had discovered I had more things I needed to put in my storage unit but I didn't have enough room so I needed a bigger unit. Teresa looked for a week for a unit to open up and as soon as it did she gave me a phone call. I was a few states away but I was able to make it back and move everything into that unit which makes my life a lot easier thank you Teresa.”
Helpful Report
Posted 1 year ago
W Dixon
Verified Reviewer
“The Highland Avenue store in Clearwater, FL is an excellent business - especially due to the on-site manager, Myrtie! She is extremely knowledgeable, helpful and supportive. I sometime need assistance as I am fairly old (😊) and she cheerfully helps me with patience and kindness. The place is clean and well maintained.”
Helpful Report
Posted 1 year ago
Tamika G
Unverified Reviewer
“I love the was Ms. Trina made sure, I was a happy customer. She always make sure we are good and she go over and above. She is a great Manager.”
Helpful Report
Posted 1 year ago
Public Storage is rated 3.6 based on 612 reviews
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