Public Storage Reviews

Name: Public Storage
Rating: 3.56

3.6 Rating 602 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 602 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Public Storage 1 star review on 19th June 2026

Public Storage 130 Landing Ct Novato

Public Storage 1 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMISHA DID A FANTASTIC JOB 👏 I REALLY APPRECIATE HER SERVICE”

Helpful Report

Posted 1 year ago

“Elkridge- Shelia Ms. Shelia was very attentive, warm and very courteous. She explained very well my end of terms with my lease. My experience with her made my day and I was very much pleased with her customer service!!”

Helpful Report

Posted 1 year ago

“Ryan in Wayne is great very helpful!”

Helpful Report

Posted 1 year ago

“Eyuel at the Public Storage facility at 5420 Randolph Road in Rockville, MD is super professional and efficient. He has been unfailingly polite and helpful, going above and beyond to make my experience a good one. Much appreciation for this valuable employee!”

Helpful Report

Posted 1 year ago

“The manager Kenny at your location @ 4965 Gender Rd in Canal Winchester was very pleasant and very informative.”

Helpful Report

Posted 1 year ago

“Tasha is amazing, she goes out of her with way with customer service! And helping me find the best deals. I love you guys!”

Helpful Report

Posted 1 year ago

“The assistant Dina was very attentive and explained all the benefits and details of renting a space. Very friendly, good treatment and service.”

Helpful Report

Posted 1 year ago

“Amazing experience very professional top staff Kristine thank you !!”

Helpful Report

Posted 1 year ago

“Although I was initially really frustrated because of the lack of guidance and the online payment feature wasn't working meeting Stony at the Chanhassen MN location made up for all of it. Public Storage!! You should know how lucky you are to have an employee like Stony. He is genuinely, a customer service expert, he should be training employees not just for Public Storage but all businesses. Like I said I was having issues with the online process, he noticed that I didn't complete it and didn't want me to miss the $1 special so he moved my reservation so I wouldn't lose the opportunity. I can't tell you how much that helped me. I am in my broke af season so I greatly appreciate him taking the initiative to do that for me. I am brand new to Public Storage, he explained everything, so thoroughly and concise I felt like I had a unit there forever. He really is a remarkable individual and you should make sure you don't lose him.”

Helpful Report

Posted 1 year ago

“Sam , has GREAT customer service. Has helped more than we ask for she deserves more then 5 for sure Thank you Sam for everything you helped us with”

Helpful Report

Posted 1 year ago

“This review is for the Tully road location very great customer service that I have ever experienced really clean location and your staff is always ready to help in anyway possible”

Helpful Report

Posted 1 year ago

“I was paying a lot on one of my units and Tory and Craig helped me out. Craig was very helpful and I had three units and I closed one out. I really appreciate what they did to help me out. I have always come to them for any of my things to be stored. Was 2212 polymor drive Chattanooga Tn Thank you Craig and Tory for the customer service.”

Helpful Report

Posted 1 year ago

“Joe that works at Public Storage of Monsey, NY is absolutely amazing. Our reason for tenting the storage space was an unexpected event. It is always good when someone you encounter makes a not so pleasant occurrence better! He made the process of check in and navigating PS a-lot more enjoyable. Hats off to Joe and Thank you for being an awesome Team Member who enjoys what you do!!”

Helpful Report

Posted 1 year ago

“Public Storage made me HAPPY: I was given A CLEAN STORAGE SPACE! I was given a reasonable price! I was able to make arrangements on Pymt! I have my things in a CLEAN & SAFE ENVIRONMENT! I have “MY RV” in a SAFE PLACE! But MOST of ALL,….. The PERSONNEL are The ones who really make me HAPPY! w/o TRISHA, KELLY, or ANITA,……. Being PROFESSIONAL, COURTEOUS, KIND & UNDERSTANDING,…… considering’My Circumstances’,………. It couldn’t have been done. “I AM VERY GRATEFUL!””

Public Storage 5 star review on 16th September 2024

Helpful Report

Posted 1 year ago

“Jennifer at Public Storage in Gahanna was so helpful today. We were checking what size unit we would need and she explained the different sizes and what I would need based on what size place I was moving from. I will be renting from her because of how helpful she was and knowledgeable.”

Helpful Report

Posted 1 year ago

“Att the VanDyke location,Cherish assisted my wife and I. her service was exceptional and courteous meeting all of our requests in a timely manner I would recommend this facility to anyone in need of storage”

Helpful Report

Posted 1 year ago

“Misty was so helpful and kind”

Helpful Report

Posted 1 year ago

“Mr.van was very helpful.He was not hesitant to help me with my unit.”

Helpful Report

Posted 1 year ago

“Erica at Spanish Isles Boca Raton is doing an excellent Job She is very professional and cares”

Helpful Report

Posted 1 year ago

“Customer service was very good I would always give my service to Public Storage on 45th Street always made me comfortable and happy”

Helpful Report

Posted 1 year ago

Public Storage is rated 3.6 based on 602 reviews