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Public Storage Reviews

3.6 Rating 589 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 589 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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1-800-688-8057

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Anonymous
Unverified Reviewer
“Although I was initially really frustrated because of the lack of guidance and the online payment feature wasn't working meeting Stony at the Chanhassen MN location made up for all of it. Public Storage!! You should know how lucky you are to have an employee like Stony. He is genuinely, a customer service expert, he should be training employees not just for Public Storage but all businesses. Like I said I was having issues with the online process, he noticed that I didn't complete it and didn't want me to miss the $1 special so he moved my reservation so I wouldn't lose the opportunity. I can't tell you how much that helped me. I am in my broke af season so I greatly appreciate him taking the initiative to do that for me. I am brand new to Public Storage, he explained everything, so thoroughly and concise I felt like I had a unit there forever. He really is a remarkable individual and you should make sure you don't lose him.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Sam , has GREAT customer service. Has helped more than we ask for she deserves more then 5 for sure Thank you Sam for everything you helped us with”
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Posted 1 year ago
Anonymous
Verified Reviewer
“This review is for the Tully road location very great customer service that I have ever experienced really clean location and your staff is always ready to help in anyway possible”
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Posted 1 year ago
Dawn Ashley
Unverified Reviewer
“I was paying a lot on one of my units and Tory and Craig helped me out. Craig was very helpful and I had three units and I closed one out. I really appreciate what they did to help me out. I have always come to them for any of my things to be stored. Was 2212 polymor drive Chattanooga Tn Thank you Craig and Tory for the customer service.”
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Posted 1 year ago
Ms. Cotten
Verified Reviewer
“Joe that works at Public Storage of Monsey, NY is absolutely amazing. Our reason for tenting the storage space was an unexpected event. It is always good when someone you encounter makes a not so pleasant occurrence better! He made the process of check in and navigating PS a-lot more enjoyable. Hats off to Joe and Thank you for being an awesome Team Member who enjoys what you do!!”
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Posted 1 year ago
Sharon Jackson
Unverified Reviewer
“Public Storage made me HAPPY: I was given A CLEAN STORAGE SPACE! I was given a reasonable price! I was able to make arrangements on Pymt! I have my things in a CLEAN & SAFE ENVIRONMENT! I have “MY RV” in a SAFE PLACE! But MOST of ALL,….. The PERSONNEL are The ones who really make me HAPPY! w/o TRISHA, KELLY, or ANITA,……. Being PROFESSIONAL, COURTEOUS, KIND & UNDERSTANDING,…… considering’My Circumstances’,………. It couldn’t have been done. “I AM VERY GRATEFUL!””
Public Storage 5 star review on 16th September 2024
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Posted 1 year ago
Donna M
Unverified Reviewer
“Jennifer at Public Storage in Gahanna was so helpful today. We were checking what size unit we would need and she explained the different sizes and what I would need based on what size place I was moving from. I will be renting from her because of how helpful she was and knowledgeable.”
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Posted 1 year ago
Thomas Canada
Verified Reviewer
“Att the VanDyke location,Cherish assisted my wife and I. her service was exceptional and courteous meeting all of our requests in a timely manner I would recommend this facility to anyone in need of storage”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Misty was so helpful and kind”
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Posted 1 year ago
Julie Tapia
Unverified Reviewer
“Mr.van was very helpful.He was not hesitant to help me with my unit.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Erica at Spanish Isles Boca Raton is doing an excellent Job She is very professional and cares”
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Posted 1 year ago
SONYA YOUNG
Unverified Reviewer
“Customer service was very good I would always give my service to Public Storage on 45th Street always made me comfortable and happy”
Helpful Report
Posted 1 year ago
Barbara R.G.
Verified Reviewer
“The rental charge was set to increase once again for a 10'x10' storage unit that I've had for years and I needed to extend the length of time to store the contents. Ghizala, manager at Public Storage at 18 Hughes in Irvine, was able to get an extension from the company to maintain the current amount of rent that I've been paying, which would have saved me over $100.00. But, better yet, she told me that rental prices have dropped and that I could rent a unit of the same size down the hallway from the current unit's location for a lot lower price: She suggested that I go online at publicstorage.com to check the rental price for the unit, which was even lower than the local office prices! I rented a new unit online: The process was easy and fast; the move-in information and app have been helpful; and I am saving more than $400.00 by moving to another unit. Yes, this makes me happy!!”
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Posted 1 year ago
Joel Schiller
Verified Reviewer
“I currently have an 8x8 unit in Boca Raton FL. I saw online was offering a cheaper price than what I have been paying. I spoke with Erica who was able to reduce the price for me. She made happy and she was a pleasure to work with.”
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Posted 1 year ago
Ted
Unverified Reviewer
“I use the location on Rosecrans near Inglewood Ave in Hawthorne, California. Carmen has helped me out numerous time and is just great. Can't say enough good things about her.”
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Posted 1 year ago
Troy
Unverified Reviewer
“Sierra was great helped me out alot”
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Posted 1 year ago
Anton Nester
Verified Reviewer
“Stephani from public storage in Milpitas on 1080 Pecten Ct is a very professional and courteous person. She helped me to book a unit, showed me the facility and was very detailed and informative in regard to the storage policies. Storage is huge, clean and well maintained. I definitely recommend it to my friends!”
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Posted 1 year ago
Joe
Unverified Reviewer
“Tracy was great very friendly and knowledgeable.the facility was very nice well kept. Z”
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Posted 1 year ago
Lisa
Unverified Reviewer
“Ashley was very helpful with information that I need”
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Posted 1 year ago
Cheryl
Unverified Reviewer
“Marie at 31 meadowland in universal city is by far the best! Her customer service skills are top notch! This location is superior!”
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Posted 1 year ago
Public Storage is rated 3.6 based on 589 reviews
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