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Public Storage Reviews

3.6 Rating 555 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 555 reviews
Customer Service
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Anonymous
Unverified Reviewer
“the white settlement, TX office has the best employee, her name is Nevada, a woman with a true heart of gold that has not only made my day so much better, her kindness and understanding was so appreciated. she made the whole rental experience the best ever.”
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Posted 1 year ago
Dennis
Unverified Reviewer
“Jennifer the manager made it so easy to rent and explained the rental agreement.Fast and friendly.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Sue at Public Storage Self-Storage Units at 8220 Skokie Blvd, Skokie, IL has been great with me. She goes above and beyond! If she could do more than suggest moving to a smaller unit she would but her hands are tied. Prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise!”
Helpful Report
Posted 1 year ago
Tonisha C.
Unverified Reviewer
“Rented a storage unit on 172nd and Halsted in East Hazel Crest and was extremely pleased. Mike is very pleasant to deal with and has top notch customer service. Will definitely used their services again.”
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Posted 1 year ago
Jacqueline
Unverified Reviewer
“I was frantic today to find out my storage units would be dramatically increasing in price by about $40.00. The increase would make my bill about close to $200. I found this unacceptable seeing as though its only been about 4 months of me being there. I called and left a message and got a return call stating my rates would be drastically Decreased. This act by management, Mr. Nelson, was a very welcoming call and I greatly appreciate it. I really like using Public Storage in the Owing's Mills area @ Dolfield Rd. It's unfortunate that too often the rates go up too fast.”
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Posted 1 year ago
Anonymous
Verified Reviewer
“Rosa at 24105 is professional clerk with the customer always in mind. She should be credited with being a critical person to the company's success. RLS 4/29/24”
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Posted 1 year ago
Nicola
Unverified Reviewer
“If you are looking for customer service When it comes to storage units, this is the place Romero Tucson Az, This place is clean, easily accessible and has wonderful staff. This place truly has a treasure with Chas helped me with some questions I had coming in one day. She was very, very polite and extremely helpful, after a long day with moving she completely had me covered and was so understanding after I arrived and didn’t order the right size she got me a bigger unit no problem. Public Storage has a special lady working for you!!!”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“staphanie at waterloo location was a very god help today. None was at my location today for helping and she went above and beyond to help. Thank you”
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Posted 1 year ago
Emmanuelle Furtade
Verified Reviewer
“Shakera Was very pleasant and knowledgeable and very helpful.she really create an atmosphere of trust,and caring. Thank you Shakera in Swanson st for your support and help.”
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Posted 1 year ago
Anonymous
Verified Reviewer
“If you are looking for customer service When it comes to storage units, this is the place. This place is clean, easily accessible and has wonderful staff. This place truly has a treasure with Cheryl(who helped set up our account) and Tammy who helped me with some questions I had coming in one day. Cheryl and Tammy both were very, very polite and extremely helpful. Public Storage you truly have two special ladies working for you!!!”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“the price of my unit has gone up over $200 and I had just moved in to that unit less than a month ago and you brought the price down to $157 approximately any guarantee for 6 months I'm very happy thank you so much for having him in your store give that guy a raise. thank you.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“I would like to share my Wonderful experience at the Public Storage located at Southfield, Michigan on Telegraph where Davina and Malcolm displayed stellar customer service skills, along with professional etiquette. They both are very knowledgeable, effective, efficient and productive. They're kindness is greatly appreciated. Thank you”
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Posted 1 year ago
Anonymous
Verified Reviewer
“so, this my follow up review for ms paula at facility #23058 in elgin il 830 steel street. i feel like family and look forward to talking to and seeing ms paula. there's no okay hurry up and get out. if she has the time she bothers to chat with you, if she has information relating to other than storage she happily shares it. if my car cover gets loose ms paula makes sure it is intact and lets me know so i can take care of the challenge. ms paula is a people person. i am blessed to know her and you would be to if you meet her and would want to rent from her. lovingly ms pat w”
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Posted 1 year ago
Laquitter
Verified Reviewer
“I recently had the pleasure of working with Janean from Public Storage/East Cheyenne and I couldn’t be happier with the experience. Janean’s excellent customer service was second to none. I was extremely impressed with the professionalism and attention to detail provided, it definitely exceeded my expectations. Janean’s positive attitude made the atmosphere there so very pleasant and inviting. Public Storage is a game changer. It’s everything I was looking for, Janean was extremely helpful making the onboarding procedure very easy. Her detailed explanations of entire process left me assured that I made the right choice. I highly recommend “Janean” - Public Storage/East Cheyenne to anyone looking to secure a storage facility in Las Vegas. She’s the absolute BEST!!! ✨😊✨”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Doug and sandy at the Midvale storage were a great help. The storage was ready and clean.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Keke was a great help with auction thanks a lot”
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Posted 1 year ago
Tiffany Houser
Unverified Reviewer
“Public Storage in Lawton has the most amazing lady at their front desk!! Very knowledgeable and personable! She Rocks!!”
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Posted 1 year ago
Cindi And Jimmy
Verified Reviewer
“We rented a unit at the new facility in Forney, Tx. DeeDee was an absolute joy to work with, she was very helpful! Always smiling and has a gift of gab!!”
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Posted 1 year ago
M. Stanfield
Verified Reviewer
“Gwen at the 3950 Five Forks Trickum Lilburn, Ga.,location is absolutely great. She was professional, courteous and helpful in my endeavor to downsize. She left no stone unturned and is a great example of quality customer service. M. Stanfield Customer”
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Posted 1 year ago
Julia Mcvey
Unverified Reviewer
“Price is good, Robert was very kind and efficient. Easy to work with!”
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Posted 1 year ago
Public Storage is rated 3.6 based on 555 reviews
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