Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 612 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 612 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a storage unit at Public Storage located at 4409 Summer Avenue, Memphis, TN. I recently discovered that there was a leak from the ceiling which had ruined my mattress and headboard, which was right underneath it. From the beginning of reporting it to public storage personnel to solving the problem, Tabitha, Demetrious and Aiesha were considerate, supportive, and efficient; I cannot say enough how much they helped, and how courteous they were to me during what could have been a very bad situation for me. I would recommend this storage facility highly. Suzanne Lea”

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Posted 2 years ago

“I stoped in to the Academy road facility and spoke with Ron. He was very helpful professional and helpful answered all my questions. I would recommend this facility To anyone who was looking for storage.”

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Posted 2 years ago

“5/31/24 8324 Gunn Hwy,Florida 33636 The staff was courteous, and accommodating. I recommend this storage to all. The place is kept well”

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Posted 2 years ago

“Public storage in Irvine on Cowan Street Christina was beyond magnificent what a wonderful place and these people are Lifesavers thank you so much Christina at Public Storage she was there that day she said that wasn't her regular store but she was so amazing”

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Posted 2 years ago

“Brick New Jersey facility, Someone broke our lock, spoke to Kym and she got the lock cut off and a temporary lock put on and then came to the unit to remove it so we could get in and put our lock on. Again Kym was grat to work with. Len Minkler”

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Posted 2 years ago

“Stacey at Publix Storage Caribou Court was phenomenal. She was resourceful, respectful, and incredibly helpful during a stressful time. We really appreciated her good humor and support!”

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Posted 2 years ago

“I was distraught and very irritable when I went into 4875 S.Mccarrran public storage when I was greeted by Jenea. Jenea did not go into her greetings she was genuinely concerned about my well being which is very human and touching amidst our lower society members. I explained my dilemma and I was directed back to the scriptures for guidance which I needed. In short we need more people like Jenea.”

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Posted 2 years ago

“The customer service at the Caribou location Stacy provides a very good guide for me to create a new account there. She also provides suggestions from the customer's point of view and actually showed me the actual stoage location.”

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Posted 2 years ago

“Nicole working the Riverchase Public Storage this morning was exceptionally kind, knowledgeable, and SUPER patient with my elderly mother! My Mom came in frustrated and acting quite ugly and Nicole calmed her down and was BEYOND wonderful!!! Give her a raise!!”

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Posted 2 years ago

“Jessica at the 6704 Ritchie Hwy, Glen Burnie location was extremely helpful and friendly on the phone today! Excellent customer service!”

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Posted 2 years ago

“I believe she's a manager Linda Jackson she has a employee name Brittany she good too. But Linda oh my goodness she has the best manners I ever seen in a business. Sorry but it shocked me . I was so surprised. You need to have her a employee of the month. Wow... Thank you Mrs. Linda for the amazing and incredible service you give Everytime . Keep up the excellent work...”

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Posted 2 years ago

“I onlywish to inform u to please get the public storage display board outside the hopson road morisville checked as at night only public word light is on storage word light is off. Its only in yor favour benefit. Deep haryani”

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Posted 2 years ago

“Theresa at Public Storage in 2401 Lois Drive Rolling meadows, IL 60008 She goes above and beyond, is very helpful and so so nice. The prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise because she is amazing 🤩”

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Posted 2 years ago

“I like how friendly the staff is Ms.Ronda at the location at 840 Hambrick rd.Stone Mountain Ga.Is Always a pleasure to Know all my questions will be answered!Thank you!!!”

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Posted 2 years ago

“After many failed attempts to find someone working or at least answer and return my calls at you Taylor Avenue location I finally found someone at the Joppa Road store that heloes me with all my needs last week. I can't remember her name but, I think it started with a M. Thank you so much for having the patience and explaining things to me several times. My mind isn't what it use to be your the best.”

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Posted 2 years ago

“the white settlement, TX office has the best employee, her name is Nevada, a woman with a true heart of gold that has not only made my day so much better, her kindness and understanding was so appreciated. she made the whole rental experience the best ever.”

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Posted 2 years ago

“Jennifer the manager made it so easy to rent and explained the rental agreement.Fast and friendly.”

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Posted 2 years ago

“Sue at Public Storage Self-Storage Units at 8220 Skokie Blvd, Skokie, IL has been great with me. She goes above and beyond! If she could do more than suggest moving to a smaller unit she would but her hands are tied. Prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise!”

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Posted 2 years ago

“Rented a storage unit on 172nd and Halsted in East Hazel Crest and was extremely pleased. Mike is very pleasant to deal with and has top notch customer service. Will definitely used their services again.”

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Posted 2 years ago

“I was frantic today to find out my storage units would be dramatically increasing in price by about $40.00. The increase would make my bill about close to $200. I found this unacceptable seeing as though its only been about 4 months of me being there. I called and left a message and got a return call stating my rates would be drastically Decreased. This act by management, Mr. Nelson, was a very welcoming call and I greatly appreciate it. I really like using Public Storage in the Owing's Mills area @ Dolfield Rd. It's unfortunate that too often the rates go up too fast.”

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Posted 2 years ago

Public Storage is rated 3.6 based on 612 reviews