Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 555 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 555 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service at your 5341 N. Hamilton Rd., Columbus, OH location. Tina was a great help with everything!! Thanks again”

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Posted 2 years ago

“Thanks to w wonderful employee at the Public Storage in 4093 New Castle Ave, in DE she really made my day which started out to be a mess. She was so helpful and because of her my day ended off much better. Sorry i didnt catch her name.”

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Posted 2 years ago

“Krystin Hunt was so very helpful and was courteous. She was professional and well spoken. She is an asset to Public Storage. It was a pleasure to encounter a positive individual with a strong work ethic and human kindness. I welcome the experience!”

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Posted 2 years ago

“Damian at Arizona location was so very helpful. He was very courteous and professional yet personable. He is a good listener and well spoken. He is definitely an asset to Public Storage. Such a pleasure to encounter a positive individual with a strong work ethic and human kindness. Definitely a welcome experience!”

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Posted 2 years ago

“Catherine was soooo great and fast at assisting me she was wondering”

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Posted 2 years ago

“I Have a storage at your pompano store , Lilly is amazing employee, She is always helpful and kind , She is a asset to your company , Keep up the great job Lilly, It’s always a pleasure to go there”

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Posted 2 years ago

“I have had a unit in South Daytona on Nova Road for several years. They are conscientious and care about their customers. I was notified immediately after several hurricanes that they wanted all customers come to check their units for possible flooding. Joe and Tammy in South and Lacey in Merritt Island recently helped me with an issue, and I cant thank them enough. Prices, like everything else, have increased..please see if with that increase if anything can be done about the critters running through the place. They havent ruined anything but sure do stink!”

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Posted 2 years ago

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Posted 2 years ago

“Went to 1350 concord Ave on Monday October 24 looking to rent a unit Darlene was very helpful.she made it very easy for me to make my decision it's never been as as easy as Darlene has made for me to decide which unit we need to rent definitely recommend public storage and once thank you Darlene”

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Posted 2 years ago

“Wow I just met the sweetest nice lady name Sami at Phillip highway in Jax fl she took the time to show me the unit & explained everything about the unit. She’s knowledgeable and kind so go see her if you’re in need of a storage unit!! Thanks again! Sami😊”

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Posted 2 years ago

“Sierra was very informative and storage was super clean and neat! Great customer service here in Houston at the Milwee location.”

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Posted 2 years ago

“Eric from the Southlake Texas site was a very seasoned knowledgeable individual when it came to giving us good counsel regarding our move and our need for storage. He put us in the correct size unit, made sure the unit was clean prior to move in and offered many great tips on moving and storing even to the point of how to tape our boxes for best result. I won't store anywhere else. Eric you sure made it easy and stress free. thank you dave”

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Posted 2 years ago

“Called public storage got Susan she was nice and professional”

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Posted 2 years ago

“We had the opportunity to move fast from a unit to another unit. The customer service is great”

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Posted 3 years ago

“A great thanks to Bill at Public Storage at 7106 Bandera Rd, San Antonio, TX 78238. I have been a customer of Public Storage since 2010, and I have had only one late payment. Current affairs are tough: inflation (gas, electric bills, water). But, Bill was able to help us avoid a late penalty fee - we were a few days behind. He is also trying to help us get a reduced monthly rate because we've been good customers and have a long history with Public Storage. We are thankful for his wonderful service and kindness. Keep up the great work!”

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Posted 3 years ago

“Sunday I had to do a complex transaction at Public Storage, Colonial Blvd, Ft Myers - the gentleman was kind, professional and very competent. I asked him for a favor in a reprint of an receipt, and he acommodated me. He should be promoted!”

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Posted 3 years ago

“Public Storage-7430 Geo. Wash.Hwy. Shawna R. was super helpful when I had questions about my bill. Shawna R. was excellent when explaining rates and storage units sizes to me. Victor”

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Posted 3 years ago

“Normally when I go into places like this I don't have a great experience but the other day when I went into public storage I had a wonderful experience dealing with Tanisha Blair she was helpful had a smile and took her time to explain things to me right and I appreciate that”

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Posted 3 years ago

“Alyssa @ the Greenbelt Location in Louisville, KY. is a true pleasure to work with in getting help with a reservation, accessing my entrance gate code, and answering any of my questions about my monthly billing. She has one of the sweetest personalities I have come across for doing business, and was very helpful to me. She has a great attitude and doesn`t seem to mind going out of her way to help me. I would definitely recommend Alyssa to others needing help in the future for their storage unit needs@ a Public Storage location in Louisville. She is a valuable asset to this company and should be commended for doing a great job. From David A.Key in Louisville, KY.”

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Posted 3 years ago

“Raymond from Public Storage, on his very own, got a reduction in my monthly rent less $60.60! Raymond was so accommodating and kept updating me during the week so I’d be aware. Truly appreciate all his hard work! Kim A.”

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Posted 3 years ago

Public Storage is rated 3.6 based on 555 reviews