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Public Storage Reviews

3.6 Rating 612 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 612 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

1-800-688-8057

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Shana
Unverified Reviewer
“Julie is truly the glue that holds this facility together! She takes pride in keeping the property clean, organized, and free of debris. Her dedication to maintaining the facility and keeping things running smoothly does not go unnoticed. Employees like Julie make a real difference. She deserves recognition for the effort she puts into keeping this facility running smoothly and looking its best. Thank you, Julie, for all that you do! Public Storage is fortunate to have someone like you on the team.”
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Posted 1 week ago
Anonymous
Unverified Reviewer
“I needed to downsize to a smaller unit. I called and spoke with Kimmie at the 8008 West Grand Parkway. I went over to look at the different sizes and saw the size I needed. The day I was changing units I was having an issue with my reservation. Kimmie was so kind and patient with me, and we got it taken care of. Two days after I wad closed out of my old unit and into the smaller one, there was a charge on my card. I called customer service and Juliette said she didn't see anything on my account and for me to call my bank. I had left a message at the office and just so happen Kimmie called me and I explained to her about the fees. Later that day Kimmie called me back and said it was all taken care. I really appreciate her checking into why I was charged and not just putting me off. Kimmie had been great during this process.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“I was mistreated at a PS facility but eventually received a call from Public Storage management and had my issue completely resolved. Glad to say there is still some accountability and customer service even from the big guys. I would use Public Storage again.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Diane is a great employee, she is very respectful and friendly at Public Storage in Tucson Az on Speedway & Pantano”
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Posted 2 years ago
JAY
Verified Reviewer
“Store 7601 I was having a time ending a contract I just started over the phone. When I arrived on location I could see personal vehicles parked next to boats, rv's, and work trucks in very tight quarters with no defining marks for clear spacing. I wanted to cancel the hour old contact but met with resistance over the phone. The manager however turned out to be a life saver. She understood and had just recently brought these very issues up with a higher up. Her general pleasant and professional demeanor helped diffuse my discomfort. Thank you Donnetta.”
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Posted 2 years ago
Anonymous
Unverified Reviewer
“Stacey at Glen eagle's was so pleasant and very helpful The space was clean and tidy She smiled during the whole process”
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Posted 3 years ago
Brian Sundermann
Unverified Reviewer
“Very helpful and friendly staff.”
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Posted 4 years ago
Padhu
Unverified Reviewer
“Customer service and communication is very good. Issac helped me with various billing questions and helped me avoid paying late fees”
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Posted 5 years ago
Carlos
Unverified Reviewer
“Buena atención bien explicado en public storage 21815 y cerca de mi domicilio”
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Posted 5 years ago
Anonymous
Unverified Reviewer
“For Miss Vanessa I give excelent also miss Tina if the names or wrong I still give the same to both ladies very Professional. Thanks”
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Posted 8 years ago
Public Storage is rated 3.6 based on 612 reviews
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