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Public Storage Reviews

3.5 Rating 536 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.5
Based on 536 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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1-800-688-8057

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Anonymous
Unverified Reviewer
“I needed to downsize to a smaller unit. I called and spoke with Kimmie at the 8008 West Grand Parkway. I went over to look at the different sizes and saw the size I needed. The day I was changing units I was having an issue with my reservation. Kimmie was so kind and patient with me, and we got it taken care of. Two days after I wad closed out of my old unit and into the smaller one, there was a charge on my card. I called customer service and Juliette said she didn't see anything on my account and for me to call my bank. I had left a message at the office and just so happen Kimmie called me and I explained to her about the fees. Later that day Kimmie called me back and said it was all taken care. I really appreciate her checking into why I was charged and not just putting me off. Kimmie had been great during this process.”
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Posted 2 months ago
Anonymous
Unverified Reviewer
“I was mistreated at a PS facility but eventually received a call from Public Storage management and had my issue completely resolved. Glad to say there is still some accountability and customer service even from the big guys. I would use Public Storage again.”
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Posted 5 months ago
Anonymous
Unverified Reviewer
“Diane is a great employee, she is very respectful and friendly at Public Storage in Tucson Az on Speedway & Pantano”
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Posted 1 year ago
JAY
Verified Reviewer
“Store 7601 I was having a time ending a contract I just started over the phone. When I arrived on location I could see personal vehicles parked next to boats, rv's, and work trucks in very tight quarters with no defining marks for clear spacing. I wanted to cancel the hour old contact but met with resistance over the phone. The manager however turned out to be a life saver. She understood and had just recently brought these very issues up with a higher up. Her general pleasant and professional demeanor helped diffuse my discomfort. Thank you Donnetta.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Stacey at Glen eagle's was so pleasant and very helpful The space was clean and tidy She smiled during the whole process”
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Posted 1 year ago
Brian Sundermann
Unverified Reviewer
“Very helpful and friendly staff.”
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Posted 3 years ago
Padhu
Unverified Reviewer
“Customer service and communication is very good. Issac helped me with various billing questions and helped me avoid paying late fees”
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Posted 3 years ago
Carlos
Unverified Reviewer
“Buena atención bien explicado en public storage 21815 y cerca de mi domicilio”
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Posted 4 years ago
Anonymous
Unverified Reviewer
“For Miss Vanessa I give excelent also miss Tina if the names or wrong I still give the same to both ladies very Professional. Thanks”
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Posted 7 years ago
Public Storage is rated 3.5 based on 536 reviews
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