Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 576 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 576 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is at property number (24105) and I had the pleasure to deal with Stephenie, she’s a very pleasant and lovely person to deal with she has the patients, she’s is also very respectful and very knowledgeable about what’s going on there and I’m very happy to say you got a great customer service with her… you have a five star employee.”

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Posted 3 years ago

“Went to Public Storage in Columbus and was actually given awesome customer service. This isn't a normal finding in our area. LOL I believe her name was Pam. Great gal! Not many people take being nice as an asset to a company- good to see this company does so!”

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Posted 3 years ago

“Thank you very much Stephanie at Property 24518 Located at 2030 Main Street Brockton Ma. You were a great help for us yesterday, 5Stars A+A+A+A+A+ Regards Ronald Bethoney New England Brass Refinishing Space E386”

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Posted 3 years ago

“Jerrica in the office in Montgomery ,Tx is very helpful and friendly. Explains all and everything that pertains to the rental.”

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Posted 3 years ago

“Great location friendly service a very clean facility 👍”

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Posted 3 years ago

“Friendly and great service”

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Posted 4 years ago

“Amanda at the Ridge Ave, Concord, NC location was very honest and up front w details of fees and costs. Very pleasant to deal with! Overall great experience!”

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Posted 4 years ago

“Property # 25857 We had a wonderful experience with this facility in Summerfield Fl. Janet & Jolene were so knowledgeable and accommodated with all our needs. They were able to answer all of questions and bent over backwards to take care of us. They certainly are a great asset to your organization.”

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Posted 4 years ago

“Ashley explain everything to us. She’s so patiently help and show us around.”

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Posted 4 years ago

“Jessica has gone above and beyond for me during hard times. She really cares about each individual. Will stay here bc they care.”

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Posted 4 years ago

“I was extremely happy that Ebonie from store number #26599 went above and beyond to help assist me with a storage unit she went out her way to help me even though she is located in a different state she was so professional and so knowledgeable and just a good employee for the company its very rare to find good people that go above and beyond and actually care about a customer needs she made my day and Im so grateful that she helped me”

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Posted 4 years ago

“Public Storage (Rt 1 Woodbridge) is awesome and Vic has done a tremendous job helping me with all of my storage needs. Great storage unit, very clean and friendly staff. Thank you guys! -Michelle, Woodbridge VA”

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Posted 4 years ago

“Angel is right person for this job. She was professional and very knowledgeable. I would highly recommend!”

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Posted 4 years ago

“PM- Stephanie was fantastic to in setting me up with my storage unit! I would highly recommend this location ( Estero). Sincerely, LB”

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Posted 4 years ago

“9742 The customer service at the Owings Mills facility next to RoFo is outstanding. The gentlemen that signed me up had company knowledge, outstanding customer service skill, and charm despite my complaint about the company's insurance policy. My experience with Public Storage is far superior to my contact with Extra Space Storage.”

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Posted 4 years ago

“Public Storage on 150 in Hoover is awesome. Very clean and well keep. Your property is safe and you are safe when you are onsite. The staff is very helpful and professional.”

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Posted 4 years ago

“Nicole is a pleasure to talk with and is helpful in all areas even if ya think there is a hiccup she has ben able to go above and beyond to help with or get an answer.”

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Posted 4 years ago

“The storage location was perfect the price was right the unit was ideal and Christina and Chade First they were friendly it was nice cute sweet and very helpful aloha Brian Ho prices were right to”

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Posted 4 years ago

“Public Storage at 16217 N Dale Mabry Hwy has excellent customer service the management genuinely cares about their customers and will do everything to make using their spaces a pleasant experience. The facility is spotless, affordable and open 24 hours a day.”

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Posted 4 years ago

“The storage facility at 6650 Troost Ave., Kansas City, Mo. is very clean and maintained well. The Staff is top notch. I would like to give a special shout out to Erica, she is knowledgeable, professional, and pleasant. Erica and Management are are an asset to your fine establishment.”

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Posted 4 years ago

Public Storage is rated 3.5 based on 576 reviews