Public Storage Reviews

Name: Public Storage
Rating: 3.56

3.6 Rating 594 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 594 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked with Irene at Forest hill MD location. She was great, professional and attentive. Great job Irene!!!”

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Posted 8 months ago

“Great experience with Public Storage Houston, TX. Having the ability to do everything online and access without interacting due to the weekend was amazing. I was even able to check out when I was done online. After checking out, Kim reached out to me and explained to me the process with respect to payment, deposits and refund. She was simply great. Thank you for making it a great experience.”

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Posted 8 months ago

“Jack at your Public Storage 1915 SR-912 N, Griffith, IN location is, “Excellent!” I forgot to make my payment on August 8, 2025 and Jack called me to remind me. He also was able to refund my late fee. Jack always goes above and beyond. Thanks, Jack.”

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Posted 8 months ago

“Murietta was extremely helpful she made move in very easy”

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Posted 8 months ago

“Steve was very nice and helpful to rent my storage room for my car”

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Posted 8 months ago

“I assisted a friend with renting a unit in Ocala, FL at 3407 NE 36th ave and had a difficult time with a couple of issues which were quite frustrating. Thanks to employees, Ebony Allen, (over the phone), Brianna (via kios), and Maria B, who was not even working, but had given me her cell phone # at a previous time I was in need of assistance (now, that's good service!), my friend did not lose patience and search elsewhere as I expected him to do. A special thanks to these women! I often leave reviews when I'm upset or frustrated with places. Today, these women did their best to make things right and I'm pleased that I can leave good reviews for them all... especially on account of how very frustrating it is now that there's no longer any employees at the storage facilities.”

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Posted 8 months ago

“Great service! Elizabeth is amazing! She does a great job and handles situations with such ease and grace! Liz is a rock star! Thank you for the kind reminder about payments. Can’t thank you enough!”

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Posted 9 months ago

“Thank everyone for your great customer service... plus keeping me updated on any info or concerns i may need to kno.... my mom's thanks you all as well...”

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Posted 9 months ago

“I opened the account online and the process was simple. When I arrived at the public storage at the Fulton location parking was available. I was attended by Chloe. She was friendly, knowledgeable and very helpful. Chloe explained the charges, the hours of operation and gave me a tour of the storage unit. The location was clean and I felt safe. Chloe personally took me to the elevators and assisted with the elevator codes and escorted me to my unit. Chloe made it her business to ensure that I was comfortable. Thank you Chloe for being an exceptional and wonderful employee. You definitely deserve an award for being 'Employee of the year," because of you I will definitely recommend that my friends and family use Public Storage when in need. Once again overall excellent service.”

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Posted 9 months ago

“Lawton, at the front desk, was so helpful with the elevator and how to be sure the lock on the unit was placed correctly. I’m sure he would have been happy to help with anything I needed.”

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Posted 9 months ago

“Joe was inside at his desk and the door was locked, I knocked on the glass and he came right over to let me in, was very friendly introduced himself as I had questions regarding a storage unit. This was the Public Storage at 8110 Ocean Hightway Rt 17 Sunset Beach. Joe went over everything and actually had me view the unit. Great guy, yada, yada, yada......I rented the unit and purchased a lock. Would recommend Public Storage.”

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Posted 9 months ago

“I needed to rent a storage unit out of town quickly. I filled out the app on-line and soon got a call from Sheila who was very helpful in completing the rental agreement and answering my questions. In just a few minutes I was all set to go straight to my unit.”

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Posted 9 months ago

“Felicia at public storage Grayson went out of her way to do everything she could do to help me. Much appreciated Felicia.”

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Posted 9 months ago

“Chris Negron Is a magician. He somehow drove by while I was struggling with the key to lock my storage. He made a couple of quick adjustments and locked it for me. He was so polite and kind. Thank you, Chris!”

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Posted 9 months ago

“I'm very pleased with the help I got at public storage. Roz was a great help. She helped me get my unit in no time. If you are looking to get a unit call Roz at Red Hawk Way, she will definitely hook you up.”

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Posted 10 months ago

“Ron has been AMAZING! Never an issue with Ron at this location. I highly recommend this location for any storage needs. Thanks Ron”

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Posted 10 months ago

“Samantha at stores 22131 Airport and 25435 Radio in Naples is a rockstar. She was/is extremely helpful, courteous, knowledgeable, pleasant and friendly. Promote this woman. I wished all public storage facilities. Had someone like Samantha.”

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Posted 10 months ago

“Bobbie at the 5601 East 112 Terrace Kansas City MO. Location has always been a exceptionally caring and knowledgeable employee at Public Storage. Always smiles and is very pleasant to talk to. Thank you Bobbie for Always taking care of Me.”

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Posted 10 months ago

“DEVON At Public Storage has been super helpful, always courteous, and smiling”

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Posted 10 months ago

“Best experience I have had with a storage unit. Has fancy services like an app with a wireless gate opener. Extremely flexible plan, and reasonable pricing. The units are clean, the locks are standard, it was extremely easy to get setup and secure. I lost my keys and was able to get it opened, with a new lock and little to no hassle. Craig helped out with no eye rolling or sighing even though it was half an hour before closing.”

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Posted 10 months ago

Public Storage is rated 3.6 based on 594 reviews