The store manager at starcrest, Monica, is always very knowledgeable and helpful. She has helped me select an appropriate size unit, and locate one on the first floor indoors as requested. She always figures out different questions on any charges that may have been made, and different situations that occur like when the gates are broken. She has reviewed the videos and able to determine what happened, including the one time somebody broke into a unit in the b building. The fact that she is reliably here and is knowledgeable about the property and it's upkeep is very reassuring to customers, and hopefully to corporate as well!