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Public Storage Reviews

3.5 Rating 235 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

3.5

Based on 235 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Damian at Arizona location was so very helpful. He was very courteous and professional yet personable. He is a good listener and well spoken. He is definitely an asset to Public Storage. Such a pleasure to encounter a positive individual with a strong work ethic and human kindness. Definitely a welcome experience!”

Posted 1 year ago

“Catherine was soooo great and fast at assisting me she was wondering”

Posted 1 year ago

“I Have a storage at your pompano store , Lilly is amazing employee, She is always helpful and kind , She is a asset to your company , Keep up the great job Lilly, It’s always a pleasure to go there”

Posted 1 year ago

“I have had a unit in South Daytona on Nova Road for several years. They are conscientious and care about their customers. I was notified immediately after several hurricanes that they wanted all customers come to check their units for possible flooding. Joe and Tammy in South and Lacey in Merritt Island recently helped me with an issue, and I cant thank them enough. Prices, like everything else, have increased..please see if with that increase if anything can be done about the critters running through the place. They havent ruined anything but sure do stink!”

Posted 1 year ago

“I have had a unit in South Daytona on Nova Road for several years. They are conscientious and care about their customers. I was notified immediately after several hurricanes that they wanted all customers come to check their units for possible flooding. Joe and Tammy in South and Lacey in Merritt Island recently helped me with an issue, and I cant thank them enough. Prices, like everything else, have increased..please see if with that increase if anything can be done about the critters running through the place. They havent ruined anything but sure do stink!”

Posted 1 year ago

“Went to 1350 concord Ave on Monday October 24 looking to rent a unit Darlene was very helpful.she made it very easy for me to make my decision it's never been as as easy as Darlene has made for me to decide which unit we need to rent definitely recommend public storage and once thank you Darlene”

Posted 1 year ago

“Wow I just met the sweetest nice lady name Sami at Phillip highway in Jax fl she took the time to show me the unit & explained everything about the unit. She’s knowledgeable and kind so go see her if you’re in need of a storage unit!! Thanks again! Sami😊”

Posted 1 year ago

“Sierra was very informative and storage was super clean and neat! Great customer service here in Houston at the Milwee location.”

Posted 1 year ago

“Eric from the Southlake Texas site was a very seasoned knowledgeable individual when it came to giving us good counsel regarding our move and our need for storage. He put us in the correct size unit, made sure the unit was clean prior to move in and offered many great tips on moving and storing even to the point of how to tape our boxes for best result. I won't store anywhere else. Eric you sure made it easy and stress free. thank you dave”

Posted 1 year ago

“Called public storage got Susan she was nice and professional”

Posted 1 year ago

“We had the opportunity to move fast from a unit to another unit. The customer service is great”

Posted 1 year ago

“A great thanks to Bill at Public Storage at 7106 Bandera Rd, San Antonio, TX 78238. I have been a customer of Public Storage since 2010, and I have had only one late payment. Current affairs are tough: inflation (gas, electric bills, water). But, Bill was able to help us avoid a late penalty fee - we were a few days behind. He is also trying to help us get a reduced monthly rate because we've been good customers and have a long history with Public Storage. We are thankful for his wonderful service and kindness. Keep up the great work!”

Posted 1 year ago

“Sunday I had to do a complex transaction at Public Storage, Colonial Blvd, Ft Myers - the gentleman was kind, professional and very competent. I asked him for a favor in a reprint of an receipt, and he acommodated me. He should be promoted!”

Posted 1 year ago

“Public Storage-7430 Geo. Wash.Hwy. Shawna R. was super helpful when I had questions about my bill. Shawna R. was excellent when explaining rates and storage units sizes to me. Victor”

Posted 1 year ago

“Normally when I go into places like this I don't have a great experience but the other day when I went into public storage I had a wonderful experience dealing with Tanisha Blair she was helpful had a smile and took her time to explain things to me right and I appreciate that”

Posted 1 year ago

“Alyssa @ the Greenbelt Location in Louisville, KY. is a true pleasure to work with in getting help with a reservation, accessing my entrance gate code, and answering any of my questions about my monthly billing. She has one of the sweetest personalities I have come across for doing business, and was very helpful to me. She has a great attitude and doesn`t seem to mind going out of her way to help me. I would definitely recommend Alyssa to others needing help in the future for their storage unit needs@ a Public Storage location in Louisville. She is a valuable asset to this company and should be commended for doing a great job. From David A.Key in Louisville, KY.”

Posted 1 year ago

“Raymond from Public Storage, on his very own, got a reduction in my monthly rent less $60.60! Raymond was so accommodating and kept updating me during the week so I’d be aware. Truly appreciate all his hard work! Kim A.”

Posted 1 year ago

“Very helpful, Very knowledgeable about what I wanted and Pricing, I’m glad I decided to go with the ur company.🎊🎊🎊🎊🎊🎊🎊🎊🎊”

Posted 2 years ago

“Karen at Store #25805 is one of the most pleasant individuals that I have met in a while. When I started my reservation online, she called me right away to see if there were any questions I needed answered and just thanked me for considering Public Storage. She walked me through how to complete my online reservation and informed me about the Public Storage app (that makes gate access much easier). When I and my husband called the store location (2 separate occasions) for additional questions, we didn't get a answer so we left a message both times. Karen responded to our voice messages with a call with in 10-15 mins on both occasions. Karen's pleasant attitude, patience and kindness is enough for me to recommend Public Storage at 3232 Colonial Blvd Fort Myers, FL 33966 to others as customer service is very important to me.”

Posted 2 years ago

“Virginia Beach/ Greenwell road….Geo was very helpful”

Posted 2 years ago

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Public Storage is rated 3.5 based on 235 reviews