Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 576 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 576 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”

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Posted 5 months ago

“Lisa at 290 Southampton Street is the best. Always helpful. Always super nice to work with, a very good crew.”

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Posted 5 months ago

“At 2801 Hullsmith Rd Houston Texas I just recently rented a storage unit and I have been very pleased with the unit thanks to Valerie who was very helpful with everything. She explained everything step by step and made sure we had the correct information on how to get in the gate and lock our unit properly. Valerie is truly a jewel and showed us great customer service.”

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Posted 5 months ago

“I had an excellent experience with Public Storage on Green spring Drive in Cockeysville, MD.”

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Posted 5 months ago

“Pm carefully helped me in doing rental”

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Posted 5 months ago

“I’ve been very happy with my unit at 5900 Lakehurst Drive. Perfect size and stays dry. The staff, Jean and Bailey, couldn’t be more pleasant, and they’ll go the extra mile, leaving the customer feeling truly cared for.”

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Posted 5 months ago

“Alley was great along with Stephanie on switching units been prompt on calling back and answering questions good attitude on phone and very helpful at the emmerton road in Belair MD thank you for making it easy and good attitude”

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Posted 5 months ago

“Peg is awesome at Public Storage and has really really helped me out today! ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 months ago

“At 3150 Pioneer Parkway, Arlington, Texas Manager Aixa has changed my mind totally about Public Storage. For the approximately 6 years I have had this unit in Arlington, for 5 of those years, the customer service there has been awful. The main issue was leaving messages and no one responding...ever. So a month ago our banking account was hacked and we needed to postpone a payment for a week or so. I tried calling over and over for days with no response. Finally after manipulating the corporate office customer service, I received a call from Aixa. Not only was she kind, responsive, and considerate, but she was honest and did everything she said she would try to do and more. Exceptional employee......”

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Posted 5 months ago

“Was at the speedway public storage and a very nice young man assisted me. He said his name was Jason Davis. He was cleaning up the grounds and ask if I needed anything”

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Posted 5 months ago

“Very good customer service 7501 baker blvd Richland hills tx 76118”

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Posted 5 months ago

“Courtney was very knowledgeable and polite when answering all of my questions.”

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Posted 5 months ago

“Corina from 909 Runnels Ave in San Antonio, TX has been a great help with me and my family! I've seen the staff in the building, but she's the only one who actually was courteous and simply said hello! The bathrooms are clean and the facility looks good! Thanks Corina!”

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Posted 6 months ago

“Tammy was great. Helped me out with answering all my questions.”

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Posted 6 months ago

“Mrs.Debra was very professional and helpful during my call on updating my account. Store number 08580”

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Posted 6 months ago

“I was having a situation and I called and lady named Terri answered and within 15 minutes she resolved my situation and we were completely satisfied. I recommend Public Storage short term or long term great customer service.”

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Posted 6 months ago

“Becky was very sufficient in solving the problem I had Thank you for great service at my location 15505 S.71 Hwy. Belton, MO.”

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Posted 6 months ago

“I visited Public Storage at 1230 South Capitol St SE yesterday, March 3, 2025. Karina is an EXCELLENT! She was very accommodating and explained everything about Public Storage. Her patience is definitely a virtue and an asset for providing best in-class customer service. She went above and beyond to explain the pricing plans, gave me a tour of the facility before I finalized my agreement. I was pleased with how she provided world class service to all current and prospective customers who visited the facility while I was there. I'm excited to be a customer!”

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Posted 6 months ago

“Hi, Coleman at the San Pablo Rd, Jax, Fl location is the absolute best. Very understanding, patient, and always willing to help out. If you need a storage space, go see Coleman. Also, Kim is awesome too. I also want to acknowledge Sabrina the DM for her being so nice, friendly, pleasant, and willing to help. She is awesome. I appreciate it. Public Storage is top notch...”

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Posted 6 months ago

“Vanetta did an excellent job in assisting me and my daughter acquire a unit. She was pleasant and extremely thorough. She is an asset to this company.”

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Posted 6 months ago

Public Storage is rated 3.5 based on 576 reviews