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Public Storage Reviews

3.5 Rating 235 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

3.5

Based on 235 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charlotte F. A huge thank you to Matt based at the 1401 SE Federal storage facility in Stuart (#25977). We had a problem with our lock and keys which needed sorting out quickly. Matt came to the rescue, he was efficient, friendly and courteous. A 10+ from us Matt with our thanks!”

Posted 6 months ago

“The public storage of 1415 N Custer Road McKinney TX is one of the best public storage facilities that I’ve seen so far is very clean very organized and neat. There is a lady that works there by the name of Tia I’m not sure of her last name, but she was very helpful and very courteous and showing me the storage units although I went with another company that was closer to my house. I really wish that they had a Public Storage closer to me because it was by far cheaper and also had a move-in special. I give the storage for silly five stars plus an extra star for the customer service. Thank you Miss Tia and I hope that you stay with this company a long time.”

Posted 7 months ago

“Nancy was awesome she called after I spoke with 6 customer service representatives because I was not pleased at all with the service. She is at the Huffman Location great customer service walked to the units we had on the lot. Showed me and my mom around. Please give this lady a raise, bonus, gift card after all her assistance cause I was truly mad after I spoke with customer service before she called.”

Posted 7 months ago

“Jess over at Public Storage handled my situation, and I really appreciate it. Thanks”

Posted 8 months ago

“Barbara, at the Public Storage on Pine Needles Road in Florence, SC was extremely helpful in helping me to navigate the Public Storage website! She was so patient and kind that I didn’t feel inadequate in changing things on my account. THANK YOU BARBARA!”

Posted 8 months ago

“I am writing this review in reference to the truly exceptional service in which Jesse at the location of 2960 FM 1960 Rd E...he was extremely knowledgeable and helpful. After several years of renting at this location there is no doubt that I will continue our rental at this location, thanks to people like Jesse.”

Posted 9 months ago

“I went to Pubic Storage in Marlton NJ on rt 73 and was greeted by Tracy. After going over my preference for size, price and placement Tracy found a unit a the Berlin NJ Public Storage and I put it on hold. I had considered other companies for storage and because of Tracy and her customer service I am staying with Public Storage. Tracy cared and went out of her way to help me and I want her acknowledged for all her hard work to help me. Kudos to Tracy.”

Posted 10 months ago

“Tonawanda Facility had the best experience with your worker named T. She was very courteous and friendly along with knowledge of her job!”

Posted 10 months ago

“Viola was very kind and extremely helpful. She and Karl are the superstars of Gold street.”

Posted 10 months ago

“I reserve a public storage in Frisco, TX online and called in to get assistance, because I never got the email or text to confirm, my reservation. Found out they had the wrong email address. I did go into the place to make sure my reservation was indeed intact and met Jonna who was the best Informative and one of the nicest women I ever met. She was very thorough with information on my reservation and made me feel relieved and fine that I was in good hands. Thank you so much Jonna for all your help we wish that there was more people like you. Denise”

Posted 11 months ago

“Sharon has been incredibly helpful getting my foster kid set up with a unit that is perfect for his needs. Without even asking him about it, she found the lowest monthly rate possible. A $20 savings doesn't seem like much but to a kid trying to get on his own, it's huge. Thank you, Sharon! I can't say enough good about her kindness.”

Posted 1 year ago

“I have a unit at 6654 Dorchester Road. The storage customer service individual person is very courteous, patience, knowledgeable, and assist where is needed. When you find someone like that It's a blessing. In life time today it means a lot.The office is kept very neat and clean. All displays for purchase is clearly displayed with prices. I would like to thank you for making me welcome. Although I am paying for a unit the qualities are valued.”

Posted 1 year ago

“My customer service experience was excellent. Eunique was exceptional. She had nothing available but was still able to help me acquire a storage unit for my items, at a price that was reasonable. Thx Eunique”

Posted 1 year ago

“I have a current storage unit at PUBLIC STORAGE located at 290 Southampton Street, Boston, MA. I sold a home and closed another with no current place to store my "treasures". The PUBLIC STORAGE above is close to my home and located off Route 93 in Boston. I was certainly lucky to find this PS location. First the office staff, Lisa & Tianna have been awesome, helpful, friendly, very personable and helping me with my move in, rearrangements after closing one storage unit to a larger one, and any issues with the parent company. They know me and my 4 legged pooch Olivia by name. They were knowledgeable with the rental as I rented two spaces initially until I could sell and remove some of my possessions to store in one large unit. I couldn't appreciate them more as this was a big issue for to sell and store these long owned vintage items. The company couldn't have a more superior team overseeing this location. I would recommend this l9ocation for any needs such as mine or even seasonal turnover. Marcia & Olivia”

Posted 1 year ago

“Gentleman named Damien has been the biggest help in the world. Are you guys are lucky to have him”

Posted 1 year ago

“The rental was great from day one to today I had to move out super easy and the guys are the real best in lake worth Fl on military Rd Thanks very much for your great work !!!”

Posted 1 year ago

“Tommie is good god sent help me all my problems moving into my storage thanks Tommie”

Posted 1 year ago

“Excellent customer service at your 5341 N. Hamilton Rd., Columbus, OH location. Tina was a great help with everything!! Thanks again”

Posted 1 year ago

“Thanks to w wonderful employee at the Public Storage in 4093 New Castle Ave, in DE she really made my day which started out to be a mess. She was so helpful and because of her my day ended off much better. Sorry i didnt catch her name.”

Posted 1 year ago

“Krystin Hunt was so very helpful and was courteous. She was professional and well spoken. She is an asset to Public Storage. It was a pleasure to encounter a positive individual with a strong work ethic and human kindness. I welcome the experience!”

Posted 1 year ago

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Public Storage is rated 3.5 based on 235 reviews