Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 612 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 612 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to rent a storage unit out of town quickly. I filled out the app on-line and soon got a call from Sheila who was very helpful in completing the rental agreement and answering my questions. In just a few minutes I was all set to go straight to my unit.”

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Posted 1 year ago

“Felicia at public storage Grayson went out of her way to do everything she could do to help me. Much appreciated Felicia.”

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Posted 1 year ago

“Chris Negron Is a magician. He somehow drove by while I was struggling with the key to lock my storage. He made a couple of quick adjustments and locked it for me. He was so polite and kind. Thank you, Chris!”

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Posted 1 year ago

“I'm very pleased with the help I got at public storage. Roz was a great help. She helped me get my unit in no time. If you are looking to get a unit call Roz at Red Hawk Way, she will definitely hook you up.”

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Posted 1 year ago

“Ron has been AMAZING! Never an issue with Ron at this location. I highly recommend this location for any storage needs. Thanks Ron”

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Posted 1 year ago

“Samantha at stores 22131 Airport and 25435 Radio in Naples is a rockstar. She was/is extremely helpful, courteous, knowledgeable, pleasant and friendly. Promote this woman. I wished all public storage facilities. Had someone like Samantha.”

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Posted 1 year ago

“Bobbie at the 5601 East 112 Terrace Kansas City MO. Location has always been a exceptionally caring and knowledgeable employee at Public Storage. Always smiles and is very pleasant to talk to. Thank you Bobbie for Always taking care of Me.”

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Posted 1 year ago

“DEVON At Public Storage has been super helpful, always courteous, and smiling”

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Posted 1 year ago

“Best experience I have had with a storage unit. Has fancy services like an app with a wireless gate opener. Extremely flexible plan, and reasonable pricing. The units are clean, the locks are standard, it was extremely easy to get setup and secure. I lost my keys and was able to get it opened, with a new lock and little to no hassle. Craig helped out with no eye rolling or sighing even though it was half an hour before closing.”

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Posted 1 year ago

“Teresa at the English road store in High Point, was great and she gave great customer service. Thank you Niecy”

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Posted 1 year ago

“Sheila at the Ormond Beach area facility was VERY professional and personable..helped us ALOT with her knowledge and expertise...you are very lucky to have her! really enjoyed how thoughtful she was for us too...Give that woman a raise! for sure! Arlis Burnes and Dan Burnes and Barbara Burnes”

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Posted 1 year ago

“Here’s a sample **Google review** you can leave for **Cynthia** at the **Public Storage in South Plainfield**: --- ⭐️⭐️⭐️⭐️⭐️ I recently visited Public Storage in South Plainfield and had a great experience thanks to Cynthia! She was incredibly helpful, professional, and patient throughout the whole process. Cynthia made everything easy to understand and took the time to answer all my questions. It's rare to find customer service like this—friendly, efficient, and genuinely caring. Thanks again, Cynthia, for making my storage experience smooth and stress-free.”

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Posted 1 year ago

“The e-rental process was easy. I got a 10x15 unit for half the price, via their Memorial Day special. And there was a free lock promo. The employees were very helpful, both in-person, and over the phone. The facility is easy to get to, even by bus. It's very near a gas station. The facility is clean, and easy to navigate. They have good mouse control. The security is good. Entry code needed to enter and to use the elevators. Good size unit. Strong lock.”

Public Storage 5 star review on 4th June 2025

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Posted 1 year ago

“Sandy is a hit I’m Buchanan in Martinez. He did everything smoothly and everything right and it’s perfect”

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Posted 1 year ago

“I've had very good service with the public storage on lenbergh blue. Dawn has been very helpful with all my public storage needs.”

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Posted 1 year ago

“I have a storage at Publis Storage on Alexanders Rd in Raleigh NC. Angie/ Angela is heaven sent. I had some issues with my lock (lost key), and she handled it with professionism and quickly. Thank you for your help.”

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Posted 1 year ago

“I Love Public Storage in Tracy, Ca 11th street they take excellent care of care of your things in storage safe,secure,and a friendly free zone. I always feel safe pulling up day or night knowing it’s secure.:-).”

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Posted 1 year ago

“Thank you very much to Ron at the Rochester Hills, MI 48309 location! You were knowledgeable, helpful, and polite. Great facility!”

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Posted 1 year ago

“Robbin was very nice and helpful to”

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Posted 1 year ago

“The lock was taken off my unit .The present person went around there and helped us resecure our storage unit .She is a gem and I thank her for all she has done for us. Her name is Christina. SHES God send .Benjamin Perry and Sybil Ross”

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Posted 1 year ago

Public Storage is rated 3.6 based on 612 reviews