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Public Storage Reviews

3.6 Rating 612 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 612 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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1-800-688-8057

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Anonymous
Unverified Reviewer
“Nancy was awesome she called after I spoke with 6 customer service representatives because I was not pleased at all with the service. She is at the Huffman Location great customer service walked to the units we had on the lot. Showed me and my mom around. Please give this lady a raise, bonus, gift card after all her assistance cause I was truly mad after I spoke with customer service before she called.”
Helpful Report
Posted 3 years ago
Perry Malson
Unverified Reviewer
“Jess over at Public Storage handled my situation, and I really appreciate it. Thanks”
Helpful Report
Posted 3 years ago
Jenny
Unverified Reviewer
“Barbara, at the Public Storage on Pine Needles Road in Florence, SC was extremely helpful in helping me to navigate the Public Storage website! She was so patient and kind that I didn’t feel inadequate in changing things on my account. THANK YOU BARBARA!”
Helpful Report
Posted 3 years ago
GLORIA
Unverified Reviewer
“I am writing this review in reference to the truly exceptional service in which Jesse at the location of 2960 FM 1960 Rd E...he was extremely knowledgeable and helpful. After several years of renting at this location there is no doubt that I will continue our rental at this location, thanks to people like Jesse.”
Helpful Report
Posted 3 years ago
Linda Nazworth
Unverified Reviewer
“I went to Pubic Storage in Marlton NJ on rt 73 and was greeted by Tracy. After going over my preference for size, price and placement Tracy found a unit a the Berlin NJ Public Storage and I put it on hold. I had considered other companies for storage and because of Tracy and her customer service I am staying with Public Storage. Tracy cared and went out of her way to help me and I want her acknowledged for all her hard work to help me. Kudos to Tracy.”
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Posted 3 years ago
Randy Brown
Unverified Reviewer
“Tonawanda Facility had the best experience with your worker named T. She was very courteous and friendly along with knowledge of her job!”
Helpful Report
Posted 3 years ago
Tee
Unverified Reviewer
“Viola was very kind and extremely helpful. She and Karl are the superstars of Gold street.”
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Posted 3 years ago
Denise Guillory
Unverified Reviewer
“I reserve a public storage in Frisco, TX online and called in to get assistance, because I never got the email or text to confirm, my reservation. Found out they had the wrong email address. I did go into the place to make sure my reservation was indeed intact and met Jonna who was the best Informative and one of the nicest women I ever met. She was very thorough with information on my reservation and made me feel relieved and fine that I was in good hands. Thank you so much Jonna for all your help we wish that there was more people like you. Denise”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Sharon has been incredibly helpful getting my foster kid set up with a unit that is perfect for his needs. Without even asking him about it, she found the lowest monthly rate possible. A $20 savings doesn't seem like much but to a kid trying to get on his own, it's huge. Thank you, Sharon! I can't say enough good about her kindness.”
Helpful Report
Posted 3 years ago
Barbara L Sanders
Verified Reviewer
“I have a unit at 6654 Dorchester Road. The storage customer service individual person is very courteous, patience, knowledgeable, and assist where is needed. When you find someone like that It's a blessing. In life time today it means a lot.The office is kept very neat and clean. All displays for purchase is clearly displayed with prices. I would like to thank you for making me welcome. Although I am paying for a unit the qualities are valued.”
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Posted 3 years ago
Pauline Frazer Madete
Unverified Reviewer
“My customer service experience was excellent. Eunique was exceptional. She had nothing available but was still able to help me acquire a storage unit for my items, at a price that was reasonable. Thx Eunique”
Helpful Report
Posted 3 years ago
Marcia F. Sassoon
Verified Reviewer
“I have a current storage unit at PUBLIC STORAGE located at 290 Southampton Street, Boston, MA. I sold a home and closed another with no current place to store my "treasures". The PUBLIC STORAGE above is close to my home and located off Route 93 in Boston. I was certainly lucky to find this PS location. First the office staff, Lisa & Tianna have been awesome, helpful, friendly, very personable and helping me with my move in, rearrangements after closing one storage unit to a larger one, and any issues with the parent company. They know me and my 4 legged pooch Olivia by name. They were knowledgeable with the rental as I rented two spaces initially until I could sell and remove some of my possessions to store in one large unit. I couldn't appreciate them more as this was a big issue for to sell and store these long owned vintage items. The company couldn't have a more superior team overseeing this location. I would recommend this l9ocation for any needs such as mine or even seasonal turnover. Marcia & Olivia”
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Posted 3 years ago
Duke
Unverified Reviewer
“Gentleman named Damien has been the biggest help in the world. Are you guys are lucky to have him”
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Posted 3 years ago
Leonardo Giacchetti
Unverified Reviewer
“The rental was great from day one to today I had to move out super easy and the guys are the real best in lake worth Fl on military Rd Thanks very much for your great work !!!”
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Posted 3 years ago
Anonymous
Unverified Reviewer
“Tommie is good god sent help me all my problems moving into my storage thanks Tommie”
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Posted 3 years ago
Theresa Tackett
Unverified Reviewer
“Excellent customer service at your 5341 N. Hamilton Rd., Columbus, OH location. Tina was a great help with everything!! Thanks again”
Helpful Report
Posted 3 years ago
Carlos
Unverified Reviewer
“Thanks to w wonderful employee at the Public Storage in 4093 New Castle Ave, in DE she really made my day which started out to be a mess. She was so helpful and because of her my day ended off much better. Sorry i didnt catch her name.”
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Posted 3 years ago
Sabrina
Unverified Reviewer
“Krystin Hunt was so very helpful and was courteous. She was professional and well spoken. She is an asset to Public Storage. It was a pleasure to encounter a positive individual with a strong work ethic and human kindness. I welcome the experience!”
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Posted 3 years ago
Carrie
Verified Reviewer
“Damian at Arizona location was so very helpful. He was very courteous and professional yet personable. He is a good listener and well spoken. He is definitely an asset to Public Storage. Such a pleasure to encounter a positive individual with a strong work ethic and human kindness. Definitely a welcome experience!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Catherine was soooo great and fast at assisting me she was wondering”
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Posted 3 years ago
Public Storage is rated 3.6 based on 612 reviews
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