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Public Storage Reviews

3.6 Rating 555 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 555 reviews
Customer Service
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Telephone, Live Chat, Email
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Under An Hour
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1-800-688-8057

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Anonymous
Unverified Reviewer
“Peggy is very helpful and friendly. It was very organized. 13465 Fenway Blvd Circle N Hugo, MN 55038”
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Posted 1 year ago
Carl & Alice
Verified Reviewer
“Sondra and her coworkers were very helpful and friendly/courteous at 10410 NW hywy. Issues that we had were resolved quickly. Thank you so much!”
Helpful Report
Posted 1 year ago
Tim Hines
Unverified Reviewer
“I HAVE BEEN A 3 YEAR CUSTOMER HERE AT TARA BLVD MS.TRINA CUSTOMERS SERVICES IS EXCELLENT AND HELPFUL AND KINDFUL”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Ms Ling was extremely helpful and had great customer service.”
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Posted 1 year ago
Anita
Verified Reviewer
“I've been a customer at the 9201 E. Tanque Verde Rd in Tucson location for several years. I recently moved to a larger unit in the same location. The manager, Laci, was very helpful in getting this move set up. She explained everything in detail and made sure I was comfortable with the whole process. She is a great employee for you. I hope she stays a long time. I would recommend this location to anybody needing storage.”
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Posted 1 year ago
Suzanne Lea
Verified Reviewer
“I have a storage unit at Public Storage located at 4409 Summer Avenue, Memphis, TN. I recently discovered that there was a leak from the ceiling which had ruined my mattress and headboard, which was right underneath it. From the beginning of reporting it to public storage personnel to solving the problem, Tabitha, Demetrious and Aiesha were considerate, supportive, and efficient; I cannot say enough how much they helped, and how courteous they were to me during what could have been a very bad situation for me. I would recommend this storage facility highly. Suzanne Lea”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I stoped in to the Academy road facility and spoke with Ron. He was very helpful professional and helpful answered all my questions. I would recommend this facility To anyone who was looking for storage.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“5/31/24 8324 Gunn Hwy,Florida 33636 The staff was courteous, and accommodating. I recommend this storage to all. The place is kept well”
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Posted 1 year ago
Toni Beeman
Unverified Reviewer
“Public storage in Irvine on Cowan Street Christina was beyond magnificent what a wonderful place and these people are Lifesavers thank you so much Christina at Public Storage she was there that day she said that wasn't her regular store but she was so amazing”
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Posted 1 year ago
Len Minkler
Unverified Reviewer
“Brick New Jersey facility, Someone broke our lock, spoke to Kym and she got the lock cut off and a temporary lock put on and then came to the unit to remove it so we could get in and put our lock on. Again Kym was grat to work with. Len Minkler”
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Posted 1 year ago
John Hellweg
Unverified Reviewer
“Stacey at Publix Storage Caribou Court was phenomenal. She was resourceful, respectful, and incredibly helpful during a stressful time. We really appreciated her good humor and support!”
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Posted 1 year ago
Ken
Verified Reviewer
“I was distraught and very irritable when I went into 4875 S.Mccarrran public storage when I was greeted by Jenea. Jenea did not go into her greetings she was genuinely concerned about my well being which is very human and touching amidst our lower society members. I explained my dilemma and I was directed back to the scriptures for guidance which I needed. In short we need more people like Jenea.”
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Posted 1 year ago
Shin
Verified Reviewer
“The customer service at the Caribou location Stacy provides a very good guide for me to create a new account there. She also provides suggestions from the customer's point of view and actually showed me the actual stoage location.”
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Posted 1 year ago
Lori Manak
Unverified Reviewer
“Nicole working the Riverchase Public Storage this morning was exceptionally kind, knowledgeable, and SUPER patient with my elderly mother! My Mom came in frustrated and acting quite ugly and Nicole calmed her down and was BEYOND wonderful!!! Give her a raise!!”
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Posted 1 year ago
Jay Salazar
Unverified Reviewer
“Jessica at the 6704 Ritchie Hwy, Glen Burnie location was extremely helpful and friendly on the phone today! Excellent customer service!”
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Posted 1 year ago
Michelle Accardi
Unverified Reviewer
“I believe she's a manager Linda Jackson she has a employee name Brittany she good too. But Linda oh my goodness she has the best manners I ever seen in a business. Sorry but it shocked me . I was so surprised. You need to have her a employee of the month. Wow... Thank you Mrs. Linda for the amazing and incredible service you give Everytime . Keep up the excellent work...”
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Posted 1 year ago
Deep Haryani
Unverified Reviewer
“I onlywish to inform u to please get the public storage display board outside the hopson road morisville checked as at night only public word light is on storage word light is off. Its only in yor favour benefit. Deep haryani”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Theresa at Public Storage in 2401 Lois Drive Rolling meadows, IL 60008 She goes above and beyond, is very helpful and so so nice. The prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise because she is amazing 🤩”
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Posted 1 year ago
Teona
Unverified Reviewer
“I like how friendly the staff is Ms.Ronda at the location at 840 Hambrick rd.Stone Mountain Ga.Is Always a pleasure to Know all my questions will be answered!Thank you!!!”
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Posted 1 year ago
Barbara C
Unverified Reviewer
“After many failed attempts to find someone working or at least answer and return my calls at you Taylor Avenue location I finally found someone at the Joppa Road store that heloes me with all my needs last week. I can't remember her name but, I think it started with a M. Thank you so much for having the patience and explaining things to me several times. My mind isn't what it use to be your the best.”
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Posted 1 year ago
Public Storage is rated 3.6 based on 555 reviews
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