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Public Storage Reviews

3.6 Rating 612 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 612 reviews
Customer Service
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1-800-688-8057

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Anonymous
Unverified Reviewer
“Misty was so helpful and kind”
Helpful Report
Posted 2 years ago
Julie Tapia
Unverified Reviewer
“Mr.van was very helpful.He was not hesitant to help me with my unit.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Erica at Spanish Isles Boca Raton is doing an excellent Job She is very professional and cares”
Helpful Report
Posted 2 years ago
SONYA YOUNG
Unverified Reviewer
“Customer service was very good I would always give my service to Public Storage on 45th Street always made me comfortable and happy”
Helpful Report
Posted 2 years ago
Barbara R.G.
Verified Reviewer
“The rental charge was set to increase once again for a 10'x10' storage unit that I've had for years and I needed to extend the length of time to store the contents. Ghizala, manager at Public Storage at 18 Hughes in Irvine, was able to get an extension from the company to maintain the current amount of rent that I've been paying, which would have saved me over $100.00. But, better yet, she told me that rental prices have dropped and that I could rent a unit of the same size down the hallway from the current unit's location for a lot lower price: She suggested that I go online at publicstorage.com to check the rental price for the unit, which was even lower than the local office prices! I rented a new unit online: The process was easy and fast; the move-in information and app have been helpful; and I am saving more than $400.00 by moving to another unit. Yes, this makes me happy!!”
Helpful Report
Posted 2 years ago
Joel Schiller
Verified Reviewer
“I currently have an 8x8 unit in Boca Raton FL. I saw online was offering a cheaper price than what I have been paying. I spoke with Erica who was able to reduce the price for me. She made happy and she was a pleasure to work with.”
Helpful Report
Posted 2 years ago
Ted
Unverified Reviewer
“I use the location on Rosecrans near Inglewood Ave in Hawthorne, California. Carmen has helped me out numerous time and is just great. Can't say enough good things about her.”
Helpful Report
Posted 2 years ago
Troy
Unverified Reviewer
“Sierra was great helped me out alot”
Helpful Report
Posted 2 years ago
Anton Nester
Verified Reviewer
“Stephani from public storage in Milpitas on 1080 Pecten Ct is a very professional and courteous person. She helped me to book a unit, showed me the facility and was very detailed and informative in regard to the storage policies. Storage is huge, clean and well maintained. I definitely recommend it to my friends!”
Helpful Report
Posted 2 years ago
Joe
Unverified Reviewer
“Tracy was great very friendly and knowledgeable.the facility was very nice well kept. Z”
Helpful Report
Posted 2 years ago
Lisa
Unverified Reviewer
“Ashley was very helpful with information that I need”
Helpful Report
Posted 2 years ago
Cheryl
Unverified Reviewer
“Marie at 31 meadowland in universal city is by far the best! Her customer service skills are top notch! This location is superior!”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Very happy renting at Public Storage Lake Forest CA facility on Cooks. The facility is so well cared for, and most importantly the staff is wonderful. Howard there recently went so over and above helping me. I will be continuing to give them my business.”
Helpful Report
Posted 2 years ago
Cassandra
Unverified Reviewer
“Latasha B is amazing!! Extremely proficient and kind.Made my in person visit storage setup process seem effortless.She has an infectious personality and brought so much joy and laughter to me on my visit.Her customer service is top notch!!”
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Posted 2 years ago
Gwe
Unverified Reviewer
“Chris at the Arlington Heights, IL location was great! Answered all my questions. Extremely helpful!”
Helpful Report
Posted 2 years ago
Rhonda Wilkerson
Unverified Reviewer
“Public storage Marietta 895 Cobb pwky was clean staff friendly and professional very impressed and I will recommend public storage to friends and family. Thank y'all”
Helpful Report
Posted 2 years ago
Anthony
Unverified Reviewer
“Ms. T at the Longpoint location is the VERY BEST!!! She really go over & beyond to make sure u have the best experience with them... I've never meet someone so sweet n kind n always in a great mood!!! She will stay on u n keep u posted with everything u need!!! She is truly GOD sent!!! Y'all come check them out on Longpoint, u will love the help she gives, make u feel like family!!! THANK U SO MUCH FOR ALL UR HELP MS.T”
Helpful Report
Posted 2 years ago
Kayla Johnson
Unverified Reviewer
“Savage MN Angie was extremely sweet and helpful! I recommend this place 110% Great customer service very clean and extremely nice for the price!”
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Posted 2 years ago
Anonymous
Unverified Reviewer
“Debbie in Bolingbrook was very helpful with assisting me very nice Thanks!”
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Posted 2 years ago
J. Kelly
Unverified Reviewer
“Tracy was amazing and so accommodating.. answered all my questions..”
Helpful Report
Posted 2 years ago
Public Storage is rated 3.6 based on 612 reviews
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