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Public Storage Reviews

3.5 Rating 576 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.5
Based on 576 reviews
Customer Service
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Anonymous
Unverified Reviewer
“The manager Trena at the Rockwall location helped me with my account in a confusing I encountered and was very professional and tentative to my questions. I really appreciate customer service support as she has helped me with. Thanks Trena”
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Posted 1 year ago
Deborah M
Unverified Reviewer
“Janet is a superstar she is the most excellent Msnager and customer service gal under high duress she has an amazing attention to detail for each client ! Hands down she should be training other managers ! Got us settled where no one else could ! Janet has a wonderful attitude and is highly efficient ! Thank you Janet bringing all my business here !”
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Posted 1 year ago
Barbara G K
Unverified Reviewer
“Steve at the Skokie, Illinois Public Storage is the most dedicated representative of the company. He always shows a sincere interest in the customer, a patient and pleasant disposition, and is thorough in his explanations and assistance.”
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Posted 1 year ago
Cheryl Turner Mckinzie
Unverified Reviewer
“This review is for Donald Finch at the Dawson Blvd in Norcross Georgia. Thank you for your patience in explaining and showing us the different units.”
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Posted 1 year ago
Brandon And Deveney
Verified Reviewer
“This review is for Gabby the manager at the Northridge office off Parthenia. My wife and I had a really positive experience renting from this place. The manager, Gabby, was so great to work with when we got our unit. Surprisingly, my wife and I ended up having some really meaningful conversations with Gabby. Not only is she incredibly professional, funny, and knowledgeable, but she also puts you at ease knowing she's running things. One day, I went in to pay my bill and somehow the topic of cancer came up. Gabby shared that she herself is a four-time cancer survivor. I was blown away because my mother-in-law was currently dealing with cancer, and I had seen firsthand what my own mother went through before she passed in 2005 from lung cancer. I mentioned to Gabby about my mother-in-law's situation. You'll never guess what Gabby did next - she reached under the counter and pulled out some tea packets she keeps for just such occasions. She handed them to me to take home, saying they may help my mother-in-law fight the cancer. I have to admit, I got a little choked up. It was such a kind gesture. My mother-in-law went back for testing and amazingly, the cancer was gone. We still can't believe it. Gabby truly deserves some kind of recognition for being a manager who goes above and beyond for people. She really does go out of her way to help. Thank you so much, Gabby, for everything you do. You're really making a difference.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Very reasonable prices for a climate controlled unit. Everything was as expected and the Move was streamlined. No problems whatsoever.”
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Posted 1 year ago
Charlene
Verified Reviewer
“Tim the property manager in Brighton CO has been beyond helpful and polite each and every time I have asked him for assistance. The property is always nice and clean and easy to access. Thank you Tim for all you do!!”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“I had the pleasure to work with Melody at 2399 Finley in Lombard. Melody was very helpful and knowledgeable about what I needed. If I ever need to use PS again I would make sure to work with Melody again.”
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Posted 1 year ago
Monica Garrett
Unverified Reviewer
“Oh how wonderful Ms. Susan was at the location 7895 Riverfall Drive Dallas Tx, 75230 I mean she was as sweet as she can be she understands that My Rent was high due to my Storage Unit having it for a year now. She was able to help me out and I understood everything on why it was increased She help lower it I really Appreciate You Ms. Susan God Bless you❤️🥰🙏🏾🤝🏾”
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Posted 1 year ago
Anonymous
Verified Reviewer
“I recently contacted the storage facility in College Park, Maryland, and I enjoyed speaking with Akena. She was incredibly helpful and went out of her way to assist me. Akena's friendly and professional demeanor made the experience very positive, and I was impressed by her commitment to excellent customer service. I wholeheartedly recommend Akena for her outstanding assistance and commendable attitude.it”
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Posted 1 year ago
Sally D.
Unverified Reviewer
“Peggy was wonderful in helping us today get second person in account. Tom was fabulous and answered my many questions when I got the storage locker last week. They both helped everything go smoothly. Thank you both at Stillwater, MN location.”
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Posted 1 year ago
Adrianne
Verified Reviewer
“Today, I visited Public Storage at 1020 N McCarran Blvd, Reno, NV 89512. I wanted to inspect my unit and add a lock to my unit. I had the wonderful experience of meeting and working with Nay. My storage room door was hard for me to raise. Nay is very respectful, supportive, amd professional. Nay was able to find me another roll up door unit and got me transferred to the new unit. Moving is hard and stressful. However, Nay gave me a piece of my. Immediately, I felt less stress amd could continue with my moving plans. Previously, I have rented from Public Storage. Thank you Nay for being a part of the excellent Public Service TEAM.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Peggy is very helpful and friendly. It was very organized. 13465 Fenway Blvd Circle N Hugo, MN 55038”
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Posted 1 year ago
Carl & Alice
Verified Reviewer
“Sondra and her coworkers were very helpful and friendly/courteous at 10410 NW hywy. Issues that we had were resolved quickly. Thank you so much!”
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Posted 1 year ago
Tim Hines
Unverified Reviewer
“I HAVE BEEN A 3 YEAR CUSTOMER HERE AT TARA BLVD MS.TRINA CUSTOMERS SERVICES IS EXCELLENT AND HELPFUL AND KINDFUL”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Ms Ling was extremely helpful and had great customer service.”
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Posted 1 year ago
Anita
Verified Reviewer
“I've been a customer at the 9201 E. Tanque Verde Rd in Tucson location for several years. I recently moved to a larger unit in the same location. The manager, Laci, was very helpful in getting this move set up. She explained everything in detail and made sure I was comfortable with the whole process. She is a great employee for you. I hope she stays a long time. I would recommend this location to anybody needing storage.”
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Posted 1 year ago
Suzanne Lea
Verified Reviewer
“I have a storage unit at Public Storage located at 4409 Summer Avenue, Memphis, TN. I recently discovered that there was a leak from the ceiling which had ruined my mattress and headboard, which was right underneath it. From the beginning of reporting it to public storage personnel to solving the problem, Tabitha, Demetrious and Aiesha were considerate, supportive, and efficient; I cannot say enough how much they helped, and how courteous they were to me during what could have been a very bad situation for me. I would recommend this storage facility highly. Suzanne Lea”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“I stoped in to the Academy road facility and spoke with Ron. He was very helpful professional and helpful answered all my questions. I would recommend this facility To anyone who was looking for storage.”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“5/31/24 8324 Gunn Hwy,Florida 33636 The staff was courteous, and accommodating. I recommend this storage to all. The place is kept well”
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Posted 1 year ago
Public Storage is rated 3.5 based on 576 reviews
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