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Public Storage Reviews

3.5 Rating 536 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.5
Based on 536 reviews
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1-800-688-8057

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Anonymous
Verified Reviewer
“The public storage on Bullard is garbage. I went over there on the daytime to put my stuff in my storage and there was no dollies to bring up my belongings. Nobody else was there but me and there was no dollies to assist me in bringing up my belongings. This place is just trifling. The bathrooms are disgusting and don't seem like they are cleaned on a regular. If I had known they operated in this manner I wouldn't have never stored my belongings here. Play it safe and go somewhere else that can accommodate you when you go to store your belongings. They will call you about your charges, but do nothing to accommodate an easy transfer from your vehicle to your storage. Might be cheap, but not accommodating.”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Had my storage auction off they were contacting me at wrong number which gave them right number could not wait 3 days would of payed what we owe auction off and got nothing told them there were just pictures and few personal items not valued to anyone els sold my things now wants balance ya ok worst place to go used rent without telling us stay away from this place you will regret it worst storage anywhere”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“The worse place in the history of worse places I would highly not recommend if I were you NOOOOO don’t do it they must b faking reviews cause ain’t no way”
Helpful Report
Posted 1 year ago
TR
Verified Reviewer
“Public Storage is a scam. I signed up for their Fall 50% sale in November 2023 and was promised by the person assisting me that the unit price would not go up for at least a year or more. They have already raised my rate twice. This company does the bait and switch. They lie to get you to sign up, but once you are signed up and locked into your contract, they say there is nothing they can do about the rates getting higher. DO NOT USE THIS COMPANY!!!! I am going to report them to the BBB.”
Helpful Report
Posted 1 year ago
Carolynne
Unverified Reviewer
“Spoke to Michelle in public storage. Very unprofessional with a Personal renark”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“They will get you in with deceptive advertising of low-rate then after you move in, they will increase the rate drastically by 30 to 100 % in a few months. Be careful and stay away from them, otherwise you will get ripped off. Please report them to government agencies like the FTC for engaging in unfair and unethical business practices. They are preying on poor people and increasing their stock share prices artificially by increasing rental fees continuously and ripping people off unfairly.”
Helpful Report
Posted 1 year ago
Stephen Herman
Verified Reviewer
“i rented a drive up unit online and when i went there 20 minutes later it was a dock 4 feet off the ground not stated on the website so i got screwed and they wont refund me the $29 or the $1 first month fee. i dont care you say its a non refundable fee because thats bad business update your website then. i was told i should have gone to look at it before i signed anything online. thanks for nothing”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The original rent on my first 10 x 10 unit started around $40-$65. I’m not sure the exact number at this point in time the rate has been raised to around $260 for the same unit. I also have a second unit that has had a significant run increase. I’ve put in requests with the management which are doing their best but unfortunately having issues because the corporate offer office does not care about its loyal customers, I’ve been renting with them a little bit over two years and tried to work something out but it hasn’t been enough. I’m still paying over $200 for each unit. They advised that I move my belongings and consolidate it into a different unit. I also believe they may have said to switch to a unit with a lower rate , it’s unfortunate that they have such a lack of transparency. You really get trapped in here and people storing their valuable heirlooms or even things they really need but don’t have the space for. They have postponed rent increases if I really put my all into explaining how unfair the situation is, but it’s still not a reasonable price. If I could move my belongings, I would, but I as well as many others have health issues that make this extremely difficult. I’m currently selling the vast majority of my belongings and items that are extremely special to me because I can’t afford this. I’m sure there are hundreds of other people in the same situation dealing with this company.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“This storage unit company is a bunch of crooks they raise your rent ridiculously they charge you for an auction fee and you pay your bill and don't even get your money back so far I paid a total of $248 dollars in auction fees now they raise my rent again I'll NEVER TELL ANYONE ELSE TO RENT from this company.... COMMON WEALTH....yeah a bunch of common butt h___les...”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“This company is crooked in how they continually raise the fee for the unit…every 3 months!!! They also have a ‘mandatory’ insurance fee- which is just another way to rip you off! Citrus Heights location is horrible!! Disgusting, overpriced units:(”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“They keep upping monthly fee.”
Helpful Report
Posted 1 year ago
Melvin Parks
Verified Reviewer
“Because of the two surgeries my wife has the medical bills are taking a large amount of money so I tried to close my storage but they said the parking lot was being resurfaced but Manager e will not call me back, it's been 3 weeks of calling now the new bill is out I feel cheated and coned.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Public storage is a rip-off. I paid for a full month's rent and when I moved out they refused to refund the difference. I think that this is a bad business practice and I do not recommend public storage”
Helpful Report
Posted 1 year ago
John W Wheeler
Verified Reviewer
“350 N Nova Road Daytona Beach FL. 32114 Unit B014 (10' x 20') We rented from this place. I hate there way of dealings after the first two months they jacked up the prices to little over 300.00 nothing like kicking a person down when they are really down and hurting. We lost our home we were living in a cockroach hotel for over 3 months we had to give up our dog. We were having it ruff to top iit off mom had to get on hospice which really hurt to much stress. Then we had problems paying the storage I paid two hundred dollars on it in hopes to get more time to pay on it. We lost everything we own like our clothes and quit a bit of antiques we lost over 1000 dollars on a Nikon camera very costly paintings these people only wants money they to me have no heart all callous . I can not believe we lost everything. This gave me a lot of anxiety. I. Asked them can they hold off on auctioning off our stuff I told them mom was put on hospice you think they have a heart no not them. We lost our filling cabinet with our birth certificate I had blood pressure meds in there as well. I just can not believe this where is the compassion. I really hurt over this matter they sold our stuff for 500.00 dollars and had the audacity to say that we still owe 400.00 some odd dollars. Then the lady on the phone snickered saying that they will report us to the credit bureau if that's what they want and they get off on it go for it u can not hurt us anymore then you had already. You guys are something special. I hope you enjoy your hard earned thievery. Don't spend it all in one place. Hope you choke on it.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Steer clear of this place!! They give a price to rent the unit and they will randomly start increasing the monthly rent amount once you've got your things in there. I called to ask why my rent amount increased by $40 after 5 months and was told by a rude representative that there's no cap on how much they increase your rent amount or how often they decide to increase it. She said it could be every 3 months, 6 months or whenever... Also, the property manager hides behind the 800 number, so good luck getting to speak with a person where your items are stored. I've left 3 messages for the Aledo, TX location and have never received a returned call. RUN!!!”
Helpful Report
Posted 1 year ago
Val
Verified Reviewer
“Public Storage needs to let their customers know everything few months their storage fees will be increased. The ending of November 2022 the price of storage unit was $99 just paid my bill $155. I called to ask why the constant increase in payment was told to get a smaller unit. The unit I have is small. Now I have to make arrangements to fly to Florida and pay to get my belongings out of the unit. Please put it into your contract let your representative inform us to avoid additional expense and stress on your customers.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Public storage has gone up to $60 every six months I started at 180 a month I'm at 360 a month I have been shopping around I found a unit on 2920 in spring at I storage Same size unit climate control 10 x 20 for 118 a month 1/3 the cost of public storage”
Helpful Report
Posted 1 year ago
Sharon March
Verified Reviewer
“TERRIBLE customer service! I have a moving van waiting to move my stuff into a storage space, I went over to the office to pay for the first month and get my unit number, and no one was there. It has now been THREE HOURS that I have been trying to reach someone, left many messages, and no one will call me back. Worst customer service ever and I will never rent a unit from this useless company again. I use a storage company 6 months every year, and I will go back to my previous company who was fantastic but a mile farther away.”
Helpful Report
Posted 1 year ago
RB
Verified Reviewer
“My rent continued to increase. I live across the country and was unable to move it out for some time. It rose to over $200 for the small unit! I finally got it into a new storage company. The rates in the new spot are $50-$65 for a LARGER unit!! This poor experience was at Public Storage 10315 SW Barbour Blvd. I feel like they are crooks. I had a much better experience with PS in Florida.”
Helpful Report
Posted 1 year ago
Tamara P.
Verified Reviewer
“RIP OFF! I started my rental 4/2/23 with a (supposed to be) online special 10x25 for $160/month. May 23 the rent increased to $180! Then 3 months later in increased to $246. A few months later it increased to $294! Today marks one year I've been renting! Within one year my rent has increased $134 which is absolutely ridiculous! I called and spoke with someone in the escalation dept. She tells me they can increase the rent 6months-a year anytime with no cap on how much! Offered to reduce my rent back to $246/month for 3 months then it will go back to $294 and continue to increase as much as they want it to! You guys are r***** people! Your CUSTOMERS are the people that is keeping your business open! Regardless if it is a month to month basis, you shouldn't take advantage of this! I'm about to move my things and would not recommend anyone using storage facilities such as this one if you don't have to. Some people don't have a choice and these people feed off of that! It's outrages and I will be speaking with my friends at the city commissioner's office and some others to find out what we can do about these ludicrous contracts and these online promotional SCAMS!”
Helpful Report
Posted 1 year ago
Public Storage is rated 3.5 based on 536 reviews
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