Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 235 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 235 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I can do a 0 star I would as of this moment. Please don't rent at Public Storage any of there facilities I never done Google review but I do need people to hear me out. Public Storage are just Scam artist.I feel your items will be safe more at a stranger backyard or at shack. My friend rented a parking spot he decided to cancelled because the rent went up 70.00 more. When he went to get his trailer it was stolen yes stolen 01/31/2020. I felt so bad when he called me because all his hard work was gone just like that. We called and they say they're not in charge of anything that has beed stolen. Now tell me why they are saying that they are not responsible for anything that gets stolen.... So your basically storaging your items for the theif. So they change the name and called it Theif Mall. I'm very sad because it's not fair people work hard for their items so why trust your belongings to a company that wants only your money. Please to who ever is reading this I'm not lying think about it twice I'm not going to stop posting until we find justice... Yes its material but 9yrs of hard work gone and he always paid his rent on time bc it was autopay.”

Helpful Report

Posted 4 years ago

“I have been with them exactly 1 month. I was supposed to pay today my next month, but they said I had to make the payment yesterday. So because of that they charge me $20 late fee and $55 lien fee, so they were asking me to pay $16 prorated fee plus $20 plus $55 for being according to them 1 day late. And on top of that February is coming and have to pay that too. They are crazy if they think I am gona stay there. So for you reading this and if you decide to do business with them make sure you know when you are supposed to pay and DONT BE LATE!! THEY WILL CHARGE YOU MORE THAN $70 FOR BEING 1 DAY LATE!!! I used them so many times before, but NEVER EVER EVER AGAIN!!!”

Helpful Report

Posted 4 years ago

“Public Storage is a very BAD choice to rent at I buy units at Auction and have been to Many sites run by public storage Most are RAT INFESTED. Most of the reviews are FAKE because they are written by auction buyers That are promised more time to empty there unit in exchange for a good review. Lisa Thomas is a general manger that regularly does this She is rude to customers and is just a downright UNT left out the C”

Helpful Report

Posted 4 years ago

“worst company I have been exposed to in a long time. This was Not a 1x bad service experience, but institutionalized extortion. Public storage lured me into a rental on Camelback Rd. (Phoenix) then raised my rent 3x in 1.5 years, equating to a 39% rate increase then refused to discuss it and began charging a late fees while I tried to discuss my challenge. I thought surely this was an accident? After great effort I spoke to someone at corporate, who said nothing she can do since they don’t set pricing there at that office. If you don't set pricing at HQ, and not at the local office, then who sets it?? It's a lie. I finally paid the balance just to get out and communicated to the local rep (the one guy who returned my calls) for a Saturday exit, then they charged me for another full month because I moved on the 3rd instead of the 1st despite my coordinating with the local rep. When I complained about how poor the service and ethics of PS is, he laughed, “You’re not the first person to tell me that. You’re definitely not the only one!“ This is a class action lawsuit waiting to happen.”

Helpful Report

Posted 4 years ago

Public Storage is rated 3.5 based on 235 reviews