Man I should have read the reviews before I rented a space. If your smart enough to read the reviews then take advantage of this warning and run away. I only gave 1 star because I could not give 0 stars. I rented online and called an associate to tell them I needed a 10X20 to store a hot tub in and when I showed up with my moving van my unit was a 10X20 but it did not have any door big enough to fit my hot tub into. I called customer service because that is the only number that answers. They were able to move me to another 10x20 unit that had a big door and at the time I was happy. I get half way moved in and they tell me I have to come down and do a transfer when I arrive they charge me a $52.00 transfer fee for their mistake and a unit I never stepped foot into. I called customer service to complain and get a refund only to be told I have to contact the local District manager to air my complaint and try to get a refund. I have left many messages but have yet to hear from anyone. I would have stayed at least 5 years as I am in the service. Needless to say Im pulling my contents and giving my hard earned money to a place that respects people and takes responsability of their mistakes. On a side note Mice set up shop in my container in less than a week. Joe Fitzgerald Omaha Nebraska