Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 536 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 536 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company, awful California based company. Zero customer service, but love raising the rates till you’ve had enough. Stay away, far away. Not to mention the rats that are overrunning the place.”

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Posted 5 months ago

“Horrific !! 90% of my belongings totaling $15,222.80 was stolen from my unit..It was definitely an inside job..The savages stowed six suitcases five binss ECT.. I was not able to view the surveillance tapes... Then they lied about my assurance being canceled..They were paid $300 by the criminals who were allowed to loot and steal..While they had a laugh and collected $300”

Public Storage 1 star review on 12th January 2025

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Posted 5 months ago

“Rented unit to small, ignorant employee didn't know how to use same account to up grade to a bigger unit, created another account. I was attempting to make triple check that I wouldn't be charged, she assured me as long as things were out on the first,I'd be okay Storage was empty and clean on the 31st and those dirty rotten scoundrels charged my card and it is taking an act of congress to get my money back. Big bank companies suck! I will use mom and pop Storage if I ever need another one.”

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Posted 5 months ago

“Public storage should tell people that 6 months after you rent a storage unit , they raise the rent almost 50% higher..My storage was $62.00 ,I went to pay the next month and it said $117.00 . I contacted them and they said that the rent went up . That is almost double the normal rent..SO BEWARE THEY DONT ADVERTISE THAT THE RENT WILL ALMOST DOUBLE AFTER ABOUT 6 MONTHS.”

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Posted 5 months ago

“I am extremely disappointed in the customer service provided by the regional manager, Lisa. She lacked empathy and continuously spoke over me when I tried to discuss my concerns about a rate increase. On top of that, the information she provided was inconsistent with what I was told previously. I recently received a rate increase of 47%, which is outrageous. After reading numerous negative reviews, I now realize that I am not alone in this experience. It feels like Public Storage is taking advantage of its customers by implementing drastic rate increases that push people out. I understand that businesses need to adjust rates to account for costs, but a 47% increase is unreasonable by any standard—unless, of course, you are Public Storage. I would not recommend this storage facility to anyone who values their money. I strongly believe that states should establish rental increase caps for storage facilities, similar to those in the rental housing market. It’s unfair that Public Storage can implement such steep increases with only 15-30 days' notice. With the rising cost of living, they should strive to be fair and consistent. For reference, the average cost of a 10x20 storage unit in Lynnwood, WA is approximately $273 per month, based on current market data. Public Storage’s pricing and policies are well above this and feel exploitative. Avoid this company if you can.”

Helpful Report

Posted 5 months ago

“As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed. While traveling for work in Boston, I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to make the payment because the system wouldn’t accept it. Despite having the funds available, I missed the deadline. When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents, but she continued to avoid my calls and failed to follow through with any assistance over the next several days. After another week of attempts to reach her, I connected with a manager at a different location who quickly resolved my queries. This entire experience left me feeling disregarded by Miranda and Public Storage. Despite my many attempts at communicating, I have not received any feedback from corporate or the district manager. Overall, my customer service experience has been unacceptable. If you’re considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.”

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Posted 5 months ago

“I rented 5x5 storage in Miami in November 2023 at the price of $51 pm. They increased the price in June 2024 to $73. I’ve just received an email that the rent will be increased from February 2025 to $91!! This company is worth $52.35 billion! Stop this! Do not rent from them. They have just acquired Simply Self Storage for $2.2 billion, and are looking to buy Life Storage. Unless you like to throw money away, do not rent from them”

Public Storage 1 star review on 4th January 2025

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Posted 5 months ago

“My stuff was in storage at the Wever rd location in Baltimore. I picked it up yesterday and 50% of it had to be thrown away due to rodent infestation. Do not store anything valuable there”

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Posted 5 months ago

“They are very dangerous people and I suspect fraudstars Once they get hold of your money you are in trouble They start demanding a big amounts for you to withdraw They are holding my 120 000 US dollars and they are demanding over 40000 US dollars for me to withdraw Everything of theirs is fake Others should be warned. Thankfully, Olive stepped in and helped me recover everything. If you’re in a similar situation, reach out to Olive and file a complaint immediately. (o l i v e t r a d e r e c o v e r y 5 5 (At)———-g m a i l—————c 0 m W-h-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 5 months ago

“STAY AWAY FROM THESE THIEVES!!!! Without notice they JACK UP THE PRICE- I started paying $407/mo and WITHOUT NOTICE, within JUST FIVE months they are now charging $568!! WITH NO NOTICE WHATSOEVER!! Ridiculous! I’m so disappointed- they do not return phone calls or staff their office. I left the manager at this location , JENNIFER, TWO VOICEMAILS and NEVER HEARD BACK! NOW THEY ARE TRYING ANOTHER SCAM!!! I VACATED THE UNIT WITH 28 DAYS LEFT IN THE MONTH - THEY CLOSED OUT THE ACCOUNT AND MADE IT AVAILABLE FOR RENTAL - BUT THEY WILL NOT PRORATE A REFUND FOR THE REMAINDER OF THE MONTH - THIS IS A SCAM!!! THESE PEOPLE NEED TO BE SUED FOR FRAUD!! USE LITERALLY ANY OTHER STORAGE SERVICE - THESE PEOPLE ARE UNSCRUPULOUS THIEVES!!! I DEMAND THAT YOU GIVE ME BACK THE MONEY YOU HAVE STOLEN FROM ME!!! THEY JACK YOU ON THE RATES... THEY HIKE THE RATES WITH ZERO WARNING AND THEN LIE ABOUT IT... THEY LIE TO YOU ABOUT THEIR POLICIES... THEN THEY TRY TO STEAL FROM YOU!!! YOU THIEVES HAVE MESSED WITH THE WRONG GUY!!!”

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Posted 6 months ago

“They broke the door when taking off lock and now I cannot access my storage and they won't refund me what a nightmare”

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Posted 6 months ago

“Disaster service , broke me the lock twice and broke some items , not recommended”

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Posted 6 months ago

“I surrender my rented unit at Trinity Mills Carrollton, TX on 27th Nov 2024. Despite They charged December 2024 rent and now instead of refunding, they have been paying ping pong between their local office and customer service and keeping me clueless. Customer service and resolution is negligent. You can't reach out to their customer service person easily. No words on refund.”

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Posted 6 months ago

“The location on rt 109 is terrible in addition to constant price increases there are no hand carts! I am a sr citizen and need a cart to. move my stuff from my car to my locker. It not like you have to wait to use a cart there simply are none to be had. Plenty of other storage places nearby go somewhere else.”

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Posted 6 months ago

“What a scam! They offer a very attractive web rate, but immediately hike up the price. I started paying $72, but a short 4 months later they upped it to $102 (42% increase), and 6 months later they upped it again to $137 (an additional 34%, or a whopping 90% more than their initial rate of less than a year before!!!). In addition, they also force you to buy their insurance policy for an additional $15/month. If that was not bad enough, I randomly get my access code and app blocked out which prevents me from accessing the facility, even though I'm enrolled in AutoPay and my payments have always been made on time. When you try to stop by the Office, most times there is noone there, and when you call you have to leave a VoiceMail, which on the best-case scenario is responded the next work day. Definitely moving to a different place!”

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Posted 6 months ago

“Nasty. Common areas Haven't been cleaned since last year. Roaches everywhere. Mess still in front of my unit since February elevators and floor dirty disgusting Alexandria Va unit”

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Posted 6 months ago

“My first storage unit had no light and was infested with mice. I had insurance but never got reimbursed for my damaged property. The site wouldn’t let me add my photos”

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Posted 6 months ago

“Seven years of rental 10x30 car and a 6x9 unit they broke my locks twice once by district manager and property manager a team they are in seizing units. My locks were broken into on a 4th of July which the bill was paid that evening and the next morning being the 4th the district manager got to assess my unit and all its contents Martin acoustic mahogany guitar, Gibson guitar really expensive unit loads of vintage leathers jackets, carbon road bikes jewelry, thule traveling case for giant tcr sl road bike. Designer chairs each about $4000 dollars. Snow boards, skate boards, expensive glass raw iron french vintage wrought Bible glass tables two of them at $5k a piece. I should stop. Public storage broke my locks again while consumer protection investigator Stephen angulo was investigating a severe price hime from $185 to $320 a month out of no where? The may have not notice the investigation was going on but consumer said its a code violation and automatic $ in small claims. I delayed it as they got to view my items again. Now seven years of me paying and rarely there they waited foe me to be late on a payment which I am often and I pay late fees and occasional they do us a favor by removing a fee. They cased my unit and targeted me waiting for me to be late now I know. Maybe its retaliation as well getting consumer protection involved. So i had to replace my locks twice this last time. 10/29/24 I received a thank you value customer your new rate change 12/01/24, then on 10/30/24 they had my auction that I was not aware of via emails nor property managers two phone calls day before and day of auction? My property manager called me the day of the 10/29/24 11:05 a.m. only leaving a message hey give us a call its urgent regarding my account, nothing regarding auction date time nothing? The same message they always use but not saying anything of an auction on 10/30/24? On 10/30/24 11:06 a.m. the property manager serena called with same message she left day before and says give up a call regarding your account its urgent. I had called the the week prior twice but they do bo return the calls until a week later on purpose to notate that they have been trying reach me as if I was not responding or unreachable? This is how they bill up a we tried in order to manipulate and cover I know now. They shoot you with nothing in emails and phone calls to show attempts of doing the right thing but really its to cover their actions or intentions. Someone controls buttons possibly district managers or both even property managers. My unit was auctioned or said it was value at close to $50-$75,000 dollars based on report✨law enforcement saw photos and my unit sold for $180 dollars? Tell me this is not an inside job and they even added 11/01 onto my balance after stealing my valuable on 10/30/24 The property manager acted like it went over her head but fail to mention in two of her calls to me on voicemails of my auction day before and the day of 10/30/24? My 32 years was in there this was intent and personal. My payment was $510 and they auctioned me in less than 60 days without making me aware on purpose I’m thinking. Law enforcement thinks property manager is involved. I just want my things back and the district manager knows who has it possibly. Maybe himself and he had someone purchase my unit hide it cause a neighbor checked in all was cleaned out new lock. This is beyond bad it crazy stupid and a bad paper trail that does not add up. This review would not allow up load of items I wanted to show the carbon giant road bike and designer chairs, ducati, suzuki, vintage horsehide german double breasted military leathers, trench coats. Collectable boots shoes sneakers. Luxury bags etc. This is my short version of it. Cannot be replaced none of it, a life of 32 years in los angeles inside that unit without a warning the day before or day of totally unaware of auction. Stay tune its on and watch out this was ruthless the aggressive. The company district managers & property managers are observing ur contents and placing certain individuals on their radar. I use to buy the workers lunch and give pieces away and corporate an individual name james threaten me to not give anything to employees and stay away from office. I stop going in there he had a (201)258-396- phone number. It was crazy maybe the property manager instigated it. Had no interest in her at all just being polite. Horrible experience should have left this place now over 70k stolen because it was intent for sure and sold my unit for $180? Go figure inside job by all’s point of view including law enforcement. Please read and all is true don’t slip and do not be taken by a false representation of kindness in order to get your business. Stay tuned.”

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Posted 6 months ago

“I found Public Storage a difficult company to deal with. They were running a special for a 5x10 unit, $1 first month free, $25 per month thereafter. This offer was only available on line so I went on line and attempted to reserve the unit I wanted. All went very well until I attempted to pay for the first month rental. Then none of the three payment methods I tried to use were accepted. I was shunted back and forth on the phone between sales and customer service for about an hour. All the while I was receiving emails telling me that my reservation was completed. Toward the end of my 1 hour ordeal I received an email saying “Your reservation is all set up”. I went on the website, entered the reservation number and got a message that “reservation canceled”. I decided to start the process over, but when I went to reserve the unit I wanted all the special price incentives had vanished. I suspect I was making the reservation right at the time they were canceling the incentives and jacking the price. I called again to see if they’d honor the original commitment but once they started to shunt me around between sales and customer service I decided to cut my losses and go somewhere else. So BEWARE of their bait and switch tactics.”

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Posted 6 months ago

“They keep raising my rights and I never saw it coming and did not put it in the contract… if your expecting a yearly rate you cant trust them and I will never use them again.”

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Posted 6 months ago

Public Storage is rated 3.5 based on 536 reviews