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Public Storage Reviews

3.5 Rating 576 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.5
Based on 576 reviews
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Anonymous
Unverified Reviewer
“Still money inflation of prices”
Helpful Report
Posted 4 months ago
The-TF
Verified Reviewer
“In just two years, my rental rate at Public Storage nearly doubled. When I inquired about the increase, staff casually remarked, “We’re not a nonprofit,” and “It’s a sign of the times.” This isn’t about covering costs—it’s about maximizing profits. In 2024, Public Storage reported revenues of $4.696 billion and $3.44 billion in gross profit, boasting a gross margin of approximately 73.3% . Such practices highlight a broader issue: until consumers collectively reject this level of corporate greed, companies like Public Storage will continue to exploit their customers. If you’re currently using their services, consider moving out. If you’re thinking about signing up, look elsewhere. Let’s not support businesses that prioritize profits over fair treatment.”
Helpful Report
Posted 5 months ago
Madnurse
Verified Reviewer
“My son had his unit for about a year, the price went up and then he went to get stuff out of his unit and it had been broken into. The lock the company provides was cut and ALL his stuff was stolen. A unit a few away from his was cut as well. They have CCTV, locked gate and a lock on the unit. Lot of good that did. Someone had to have seen something, as they called the next morning when he discovered it and the police were there. That tells me they watch the video every morning.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“I am a Public Storage by way of purchase through Storage King. Before PS bought my facility, I had a late fee and made an agreement with Storage King. Now, PS will not honor that agreement, won't accept documentation from Storage King about the agreement and won't let me into my unit to even move out. What a horrible company that won't honor an agreement from a purchase.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Don't fall for their online specials. I rented a unit for $140.00 a month. After three payments they raised the rent to $210 a month. They said " that is what similar units go for." I went to there website and they were still advertising the same size unit for $149.00. This leads me to believe this is a classic "bait and switch" scheme. Buyer beware.”
Helpful Report
Posted 5 months ago
David Pliehn
Unverified Reviewer
“I’m a Veteran. I was paying $215 a month. After one year I was bumped up to $282 a month. No statement or bill break down to show if I even got my discount. Over a 30% increase is not acceptable.”
Helpful Report
Posted 5 months ago
Wayne P
Verified Reviewer
“Rent went up 50% after 6 months, now another 50% after another 6 months, so has doubled in one year. At another Public Storage a few miles away the rate is $150 a month less. Too much stuff to move right now, but will move ASAP. Just be aware that the monthly rate may sound good at first, but it WILL increase semi-anually and substantially.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“I closed out my storage unit on March 4th and public storage is still charging me for a full month. Renters beware!!!!!!! My suggestion would be to try a different company and stay far away from public storage!”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“I would not use public storage on 44th NE Bryant, in Oklahoma City Oklahoma. They allow you to continuously be broken into. While always increasing your storge rates.I was there 4 years and as of March 3 2025.I been broken into 4 times now.TheGates are left open so people can come and go as they please. Nothing has been done to stop the continued Theft...”
Helpful Report
Posted 6 months ago
Timothy Curtis
Verified Reviewer
“Price went up again without warning! By Christmas it will be more than my home! You lost a paying customer!”
Helpful Report
Posted 6 months ago
Dave C.
Unverified Reviewer
“I rented a storage space at this facility, only to find that the access was terrible. Every time I needed to get to my unit, I had to back out of a long driveway just to reach my space—an inconvenient and frustrating setup. When I first signed up, they contacted me immediately because I had turned off auto-pay. I did this intentionally due to past experiences with large corporate companies that often charge unnecessary fees. While they may eventually refund incorrect charges, they prefer to take the money upfront, counting on the fact that many customers won’t have the time or resources to dispute them. When I moved out, I vacated the unit on the second of the month, yet they still attempted to charge me for the entire month. It’s no surprise that these companies have such poor reviews and low ratings—they take advantage of customers, squeezing every last penny out of them simply because they can. After this experience, I will never use Public Storage again. Instead, I’ll find a local, independently owned storage facility where I can trust that I’ll be treated fairly.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“I have hole in wall so big you can walk threw 3 times I came and all my stuff that was blocking the wall was in the ground I feel very uncomfortable now”
Helpful Report
Posted 7 months ago
Mark - Wheaton Illinois
Unverified Reviewer
“Piracy practices on monthly rental rates. Wheaton Illinois, Brugge Street Our rate went up by 50% per month over a short period of time. When I spoke with the representative and asked why the rate would increase so much I was told that due to high occupancy rates were increased to reflect current market rates. That would imply that rates will decrease when occupancy decreases. I’m checking on it with them, but my hunch is they will not decrease the rates. Pretty slimy business practices.”
Helpful Report
Posted 8 months ago
Jim French
Verified Reviewer
“Worst company, awful California based company. Zero customer service, but love raising the rates till you’ve had enough. Stay away, far away. Not to mention the rats that are overrunning the place.”
Helpful Report
Posted 8 months ago
Darren Hunter
Unverified Reviewer
“Horrific !! 90% of my belongings totaling $15,222.80 was stolen from my unit..It was definitely an inside job..The savages stowed six suitcases five binss ECT.. I was not able to view the surveillance tapes... Then they lied about my assurance being canceled..They were paid $300 by the criminals who were allowed to loot and steal..While they had a laugh and collected $300”
Public Storage 1 star review on 12th January 2025
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Posted 8 months ago
Anonymous
Unverified Reviewer
“Rented unit to small, ignorant employee didn't know how to use same account to up grade to a bigger unit, created another account. I was attempting to make triple check that I wouldn't be charged, she assured me as long as things were out on the first,I'd be okay Storage was empty and clean on the 31st and those dirty rotten scoundrels charged my card and it is taking an act of congress to get my money back. Big bank companies suck! I will use mom and pop Storage if I ever need another one.”
Helpful Report
Posted 8 months ago
Anonymous
Unverified Reviewer
“Public storage should tell people that 6 months after you rent a storage unit , they raise the rent almost 50% higher..My storage was $62.00 ,I went to pay the next month and it said $117.00 . I contacted them and they said that the rent went up . That is almost double the normal rent..SO BEWARE THEY DONT ADVERTISE THAT THE RENT WILL ALMOST DOUBLE AFTER ABOUT 6 MONTHS.”
Helpful Report
Posted 8 months ago
Anonymous
Verified Reviewer
“I am extremely disappointed in the customer service provided by the regional manager, Lisa. She lacked empathy and continuously spoke over me when I tried to discuss my concerns about a rate increase. On top of that, the information she provided was inconsistent with what I was told previously. I recently received a rate increase of 47%, which is outrageous. After reading numerous negative reviews, I now realize that I am not alone in this experience. It feels like Public Storage is taking advantage of its customers by implementing drastic rate increases that push people out. I understand that businesses need to adjust rates to account for costs, but a 47% increase is unreasonable by any standard—unless, of course, you are Public Storage. I would not recommend this storage facility to anyone who values their money. I strongly believe that states should establish rental increase caps for storage facilities, similar to those in the rental housing market. It’s unfair that Public Storage can implement such steep increases with only 15-30 days' notice. With the rising cost of living, they should strive to be fair and consistent. For reference, the average cost of a 10x20 storage unit in Lynnwood, WA is approximately $273 per month, based on current market data. Public Storage’s pricing and policies are well above this and feel exploitative. Avoid this company if you can.”
Helpful Report
Posted 8 months ago
Tausha
Unverified Reviewer
“As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed. While traveling for work in Boston, I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to make the payment because the system wouldn’t accept it. Despite having the funds available, I missed the deadline. When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents, but she continued to avoid my calls and failed to follow through with any assistance over the next several days. After another week of attempts to reach her, I connected with a manager at a different location who quickly resolved my queries. This entire experience left me feeling disregarded by Miranda and Public Storage. Despite my many attempts at communicating, I have not received any feedback from corporate or the district manager. Overall, my customer service experience has been unacceptable. If you’re considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.”
Helpful Report
Posted 8 months ago
Anonymous
Unverified Reviewer
“I rented 5x5 storage in Miami in November 2023 at the price of $51 pm. They increased the price in June 2024 to $73. I’ve just received an email that the rent will be increased from February 2025 to $91!! This company is worth $52.35 billion! Stop this! Do not rent from them. They have just acquired Simply Self Storage for $2.2 billion, and are looking to buy Life Storage. Unless you like to throw money away, do not rent from them”
Public Storage 1 star review on 4th January 2025
Helpful Report
Posted 8 months ago
Public Storage is rated 3.5 based on 576 reviews
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