Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 555 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.6

Based on 555 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not use public storage on 44th NE Bryant, in Oklahoma City Oklahoma. They allow you to continuously be broken into. While always increasing your storge rates.I was there 4 years and as of March 3 2025.I been broken into 4 times now.TheGates are left open so people can come and go as they please. Nothing has been done to stop the continued Theft...”

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Posted 4 months ago

“Price went up again without warning! By Christmas it will be more than my home! You lost a paying customer!”

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Posted 4 months ago

“I rented a storage space at this facility, only to find that the access was terrible. Every time I needed to get to my unit, I had to back out of a long driveway just to reach my space—an inconvenient and frustrating setup. When I first signed up, they contacted me immediately because I had turned off auto-pay. I did this intentionally due to past experiences with large corporate companies that often charge unnecessary fees. While they may eventually refund incorrect charges, they prefer to take the money upfront, counting on the fact that many customers won’t have the time or resources to dispute them. When I moved out, I vacated the unit on the second of the month, yet they still attempted to charge me for the entire month. It’s no surprise that these companies have such poor reviews and low ratings—they take advantage of customers, squeezing every last penny out of them simply because they can. After this experience, I will never use Public Storage again. Instead, I’ll find a local, independently owned storage facility where I can trust that I’ll be treated fairly.”

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Posted 5 months ago

“I have hole in wall so big you can walk threw 3 times I came and all my stuff that was blocking the wall was in the ground I feel very uncomfortable now”

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Posted 6 months ago

“Piracy practices on monthly rental rates. Wheaton Illinois, Brugge Street Our rate went up by 50% per month over a short period of time. When I spoke with the representative and asked why the rate would increase so much I was told that due to high occupancy rates were increased to reflect current market rates. That would imply that rates will decrease when occupancy decreases. I’m checking on it with them, but my hunch is they will not decrease the rates. Pretty slimy business practices.”

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Posted 6 months ago

“Worst company, awful California based company. Zero customer service, but love raising the rates till you’ve had enough. Stay away, far away. Not to mention the rats that are overrunning the place.”

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Posted 6 months ago

“Horrific !! 90% of my belongings totaling $15,222.80 was stolen from my unit..It was definitely an inside job..The savages stowed six suitcases five binss ECT.. I was not able to view the surveillance tapes... Then they lied about my assurance being canceled..They were paid $300 by the criminals who were allowed to loot and steal..While they had a laugh and collected $300”

Public Storage 1 star review on 12th January 2025

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Posted 6 months ago

“Rented unit to small, ignorant employee didn't know how to use same account to up grade to a bigger unit, created another account. I was attempting to make triple check that I wouldn't be charged, she assured me as long as things were out on the first,I'd be okay Storage was empty and clean on the 31st and those dirty rotten scoundrels charged my card and it is taking an act of congress to get my money back. Big bank companies suck! I will use mom and pop Storage if I ever need another one.”

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Posted 6 months ago

“Public storage should tell people that 6 months after you rent a storage unit , they raise the rent almost 50% higher..My storage was $62.00 ,I went to pay the next month and it said $117.00 . I contacted them and they said that the rent went up . That is almost double the normal rent..SO BEWARE THEY DONT ADVERTISE THAT THE RENT WILL ALMOST DOUBLE AFTER ABOUT 6 MONTHS.”

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Posted 6 months ago

“I am extremely disappointed in the customer service provided by the regional manager, Lisa. She lacked empathy and continuously spoke over me when I tried to discuss my concerns about a rate increase. On top of that, the information she provided was inconsistent with what I was told previously. I recently received a rate increase of 47%, which is outrageous. After reading numerous negative reviews, I now realize that I am not alone in this experience. It feels like Public Storage is taking advantage of its customers by implementing drastic rate increases that push people out. I understand that businesses need to adjust rates to account for costs, but a 47% increase is unreasonable by any standard—unless, of course, you are Public Storage. I would not recommend this storage facility to anyone who values their money. I strongly believe that states should establish rental increase caps for storage facilities, similar to those in the rental housing market. It’s unfair that Public Storage can implement such steep increases with only 15-30 days' notice. With the rising cost of living, they should strive to be fair and consistent. For reference, the average cost of a 10x20 storage unit in Lynnwood, WA is approximately $273 per month, based on current market data. Public Storage’s pricing and policies are well above this and feel exploitative. Avoid this company if you can.”

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Posted 6 months ago

“As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed. While traveling for work in Boston, I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to make the payment because the system wouldn’t accept it. Despite having the funds available, I missed the deadline. When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents, but she continued to avoid my calls and failed to follow through with any assistance over the next several days. After another week of attempts to reach her, I connected with a manager at a different location who quickly resolved my queries. This entire experience left me feeling disregarded by Miranda and Public Storage. Despite my many attempts at communicating, I have not received any feedback from corporate or the district manager. Overall, my customer service experience has been unacceptable. If you’re considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.”

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Posted 6 months ago

“I rented 5x5 storage in Miami in November 2023 at the price of $51 pm. They increased the price in June 2024 to $73. I’ve just received an email that the rent will be increased from February 2025 to $91!! This company is worth $52.35 billion! Stop this! Do not rent from them. They have just acquired Simply Self Storage for $2.2 billion, and are looking to buy Life Storage. Unless you like to throw money away, do not rent from them”

Public Storage 1 star review on 4th January 2025

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Posted 6 months ago

“My stuff was in storage at the Wever rd location in Baltimore. I picked it up yesterday and 50% of it had to be thrown away due to rodent infestation. Do not store anything valuable there”

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Posted 7 months ago

“They are very dangerous people and I suspect fraudstars Once they get hold of your money you are in trouble They start demanding a big amounts for you to withdraw They are holding my 120 000 US dollars and they are demanding over 40000 US dollars for me to withdraw Everything of theirs is fake Others should be warned. Thankfully, Olive stepped in and helped me recover everything. If you’re in a similar situation, reach out to Olive and file a complaint immediately. (o l i v e t r a d e r e c o v e r y 5 5 (At)———-g m a i l—————c 0 m W-h-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 7 months ago

“STAY AWAY FROM THESE THIEVES!!!! Without notice they JACK UP THE PRICE- I started paying $407/mo and WITHOUT NOTICE, within JUST FIVE months they are now charging $568!! WITH NO NOTICE WHATSOEVER!! Ridiculous! I’m so disappointed- they do not return phone calls or staff their office. I left the manager at this location , JENNIFER, TWO VOICEMAILS and NEVER HEARD BACK! NOW THEY ARE TRYING ANOTHER SCAM!!! I VACATED THE UNIT WITH 28 DAYS LEFT IN THE MONTH - THEY CLOSED OUT THE ACCOUNT AND MADE IT AVAILABLE FOR RENTAL - BUT THEY WILL NOT PRORATE A REFUND FOR THE REMAINDER OF THE MONTH - THIS IS A SCAM!!! THESE PEOPLE NEED TO BE SUED FOR FRAUD!! USE LITERALLY ANY OTHER STORAGE SERVICE - THESE PEOPLE ARE UNSCRUPULOUS THIEVES!!! I DEMAND THAT YOU GIVE ME BACK THE MONEY YOU HAVE STOLEN FROM ME!!! THEY JACK YOU ON THE RATES... THEY HIKE THE RATES WITH ZERO WARNING AND THEN LIE ABOUT IT... THEY LIE TO YOU ABOUT THEIR POLICIES... THEN THEY TRY TO STEAL FROM YOU!!! YOU THIEVES HAVE MESSED WITH THE WRONG GUY!!!”

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Posted 7 months ago

“They broke the door when taking off lock and now I cannot access my storage and they won't refund me what a nightmare”

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Posted 7 months ago

“Disaster service , broke me the lock twice and broke some items , not recommended”

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Posted 7 months ago

“I surrender my rented unit at Trinity Mills Carrollton, TX on 27th Nov 2024. Despite They charged December 2024 rent and now instead of refunding, they have been paying ping pong between their local office and customer service and keeping me clueless. Customer service and resolution is negligent. You can't reach out to their customer service person easily. No words on refund.”

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Posted 7 months ago

“The location on rt 109 is terrible in addition to constant price increases there are no hand carts! I am a sr citizen and need a cart to. move my stuff from my car to my locker. It not like you have to wait to use a cart there simply are none to be had. Plenty of other storage places nearby go somewhere else.”

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Posted 8 months ago

“What a scam! They offer a very attractive web rate, but immediately hike up the price. I started paying $72, but a short 4 months later they upped it to $102 (42% increase), and 6 months later they upped it again to $137 (an additional 34%, or a whopping 90% more than their initial rate of less than a year before!!!). In addition, they also force you to buy their insurance policy for an additional $15/month. If that was not bad enough, I randomly get my access code and app blocked out which prevents me from accessing the facility, even though I'm enrolled in AutoPay and my payments have always been made on time. When you try to stop by the Office, most times there is noone there, and when you call you have to leave a VoiceMail, which on the best-case scenario is responded the next work day. Definitely moving to a different place!”

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Posted 8 months ago

Public Storage is rated 3.6 based on 555 reviews