I recently made my payment through the call center $108 unit E142 George Rossi, Rochester NY, East Avenue. I did this because the Public Storage app does not allow me to add a payment method. A few days later I received electronic notifications that I had a late payment of $24. I immediately called the property manager and I was told by her that this was because the $108 the call center told me that I owed and I paid via my credit card was $2 short of the actual $110 I should owe (???) and that I had to pay the extra $2 and the $22 late fee. I told her that this was ludicrous and she told me that 'she would speak to her BM'. She has since not gotten back to me. I have two other different grievances (1) the elevating out of order for over a month and (2) carts that were available now never seen and unavailable. I'll be critiquing a Public Storage negatively on Google, contacting the Better Business Bureau about a complaint, probably the NYS attorney generals office and other agencies as to what I'm thinking are poor if not illegal business practices. George Rossi