Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 612 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.6

Based on 612 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tammy Rapplean was very helpful and I found the experience easy and cost efficient. Would recommend to all of my clients, friends and family.”

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Posted 1 year ago

“Don't fall for their online specials. I rented a unit for $140.00 a month. After three payments they raised the rent to $210 a month. They said " that is what similar units go for." I went to there website and they were still advertising the same size unit for $149.00. This leads me to believe this is a classic "bait and switch" scheme. Buyer beware.”

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Posted 1 year ago

“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”

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Posted 1 year ago

“Lisa at 290 Southampton Street is the best. Always helpful. Always super nice to work with, a very good crew.”

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Posted 1 year ago

“At 2801 Hullsmith Rd Houston Texas I just recently rented a storage unit and I have been very pleased with the unit thanks to Valerie who was very helpful with everything. She explained everything step by step and made sure we had the correct information on how to get in the gate and lock our unit properly. Valerie is truly a jewel and showed us great customer service.”

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Posted 1 year ago

“I had an excellent experience with Public Storage on Green spring Drive in Cockeysville, MD.”

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Posted 1 year ago

“Pm carefully helped me in doing rental”

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Posted 1 year ago

“I’ve been very happy with my unit at 5900 Lakehurst Drive. Perfect size and stays dry. The staff, Jean and Bailey, couldn’t be more pleasant, and they’ll go the extra mile, leaving the customer feeling truly cared for.”

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Posted 1 year ago

“Alley was great along with Stephanie on switching units been prompt on calling back and answering questions good attitude on phone and very helpful at the emmerton road in Belair MD thank you for making it easy and good attitude”

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Posted 1 year ago

“I needed to downsize to a smaller unit. I called and spoke with Kimmie at the 8008 West Grand Parkway. I went over to look at the different sizes and saw the size I needed. The day I was changing units I was having an issue with my reservation. Kimmie was so kind and patient with me, and we got it taken care of. Two days after I wad closed out of my old unit and into the smaller one, there was a charge on my card. I called customer service and Juliette said she didn't see anything on my account and for me to call my bank. I had left a message at the office and just so happen Kimmie called me and I explained to her about the fees. Later that day Kimmie called me back and said it was all taken care. I really appreciate her checking into why I was charged and not just putting me off. Kimmie had been great during this process.”

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Posted 1 year ago

“Peg is awesome at Public Storage and has really really helped me out today! ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“This online investment scammed me of my savings, before i was directed to Pay Back via wassap +44-790-854-52-98”

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Posted 1 year ago

“They scamed me of $140,000, but Paybackintld @ g m a I l .com help me recover it all via whatsap: +44-790-854-52-9 8 >”

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Posted 1 year ago

“Have you be scammed by fake online traders, kindly report to paybackintld @ gm a ıl. C o m * whatsap +44-790-854-52-9 8 *”

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Posted 1 year ago

“I’m a Veteran. I was paying $215 a month. After one year I was bumped up to $282 a month. No statement or bill break down to show if I even got my discount. Over a 30% increase is not acceptable.”

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Posted 1 year ago

“Have you be scammed in online investments traders, kindly report to * paybackintld @ gmail .c o m >and get your funds back > >”

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Posted 1 year ago

“At 3150 Pioneer Parkway, Arlington, Texas Manager Aixa has changed my mind totally about Public Storage. For the approximately 6 years I have had this unit in Arlington, for 5 of those years, the customer service there has been awful. The main issue was leaving messages and no one responding...ever. So a month ago our banking account was hacked and we needed to postpone a payment for a week or so. I tried calling over and over for days with no response. Finally after manipulating the corporate office customer service, I received a call from Aixa. Not only was she kind, responsive, and considerate, but she was honest and did everything she said she would try to do and more. Exceptional employee......”

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Posted 1 year ago

“Was at the speedway public storage and a very nice young man assisted me. He said his name was Jason Davis. He was cleaning up the grounds and ask if I needed anything”

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Posted 1 year ago

“Very good customer service 7501 baker blvd Richland hills tx 76118”

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Posted 1 year ago

“Courtney was very knowledgeable and polite when answering all of my questions.”

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Posted 1 year ago

Public Storage is rated 3.6 based on 612 reviews