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Public Storage Reviews

3.6 Rating 584 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 584 reviews
Customer Service
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1-800-688-8057

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Db
Verified Reviewer
“When I moved in to Public storage, I wasn't told that Public storage raises your storage by over $70 every 6 months. And like I said not by a few dollars but over $70 at each time. The two ladies working were nice at first but when I said to one of them. If I could talk to someone about lowering my bill. Then she had nothing to say no offers to lower my bill. From a bill that started at $180 after one year my bill would have been $337.00 a month starting February first. So after telling my kids how much my bill was going to be on February first. And with me being on a fixed income. Yesterday they came and moved me out of public storage and it to a more reasonable place. And I will tell everyone unless you have over $70 for every 6 months with public storage to be added to your bill. Don't Do It look somewhere else.”
Helpful Report
Posted 9 months ago
Tausha
Unverified Reviewer
“As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed. While traveling for work in Boston, I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to make the payment because the system wouldn’t accept it. Despite having the funds available, I missed the deadline. When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents, but she continued to avoid my calls and failed to follow through with any assistance over the next several days. After another week of attempts to reach her, I connected with a manager at a different location who quickly resolved my queries. This entire experience left me feeling disregarded by Miranda and Public Storage. Despite my many attempts at communicating, I have not received any feedback from corporate or the district manager. Overall, my customer service experience has been unacceptable. If you’re considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“I rented 5x5 storage in Miami in November 2023 at the price of $51 pm. They increased the price in June 2024 to $73. I’ve just received an email that the rent will be increased from February 2025 to $91!! This company is worth $52.35 billion! Stop this! Do not rent from them. They have just acquired Simply Self Storage for $2.2 billion, and are looking to buy Life Storage. Unless you like to throw money away, do not rent from them”
Public Storage 1 star review on 4th January 2025
Helpful Report
Posted 10 months ago
Olga Fuss
Unverified Reviewer
“I went to Public storage on McKellips in Mesa AZ. New manager Q (it’s her name) was very nice: friendly, attentive, knowledgeable, and very helpful. I had a couple of questions and Q gave me perfect explanation. It’s a second time we are getting a storage unit at that location, and we never had any problems. All our items are safe and secured. Thank you very much! We appreciate you!”
Helpful Report
Posted 10 months ago
Larry
Verified Reviewer
“Just moved out of my Public Storage unit. Awful company, mostly a cash grab with little consideration for customer. If it were not for employees Osman and Dolly before him (who were excellent and very helpful) I would have left a long time ago. Mainly the problem is that they seem to expect one person to run the whole place at any given time and it can't be done. If I needed to talk to a person I had to wander the halls and find where they were cleaning. Never enough carts, automatic doors and elevators go down often. Elevator was out for a week once. Never again.”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“I had the best experience I’ve ever had with a storage company at Public Storage 28028 and Ms Debra! She went above and beyond to not only help me with lowering my costs but also erasing some unnecessary fees in a truly difficult time of my life! Will never go anywhere else for my storage needs!”
Helpful Report
Posted 10 months ago
Debbie
Unverified Reviewer
“I would like to recognize "Erick" at the Public Storage at 5180 S. Dort Hwy in Flint, Michigan. Erick is a hard working Employee. I have an indoor unit and I saw all the floors mopped and it smelled so clean. Honestly, he is the only employee that mopped and cleaned the area. He is very polite and professional and very helpful. Good Job Public Storage for hiring this young man! I give ⭐⭐⭐⭐⭐”
Helpful Report
Posted 10 months ago
Eliza
Unverified Reviewer
“Julie in Colorado Springs was helpful when searching for a storage unit. She helped me find the right size to store my belongings. She was friendly and knowledgeable, the unit was just right and the place looked new and was clean. If and when I need a unit again I know where to go. Thank you Julie!!!”
Public Storage 5 star review on 28th December 2024
Helpful Report
Posted 10 months ago
Alika Saranghae
Unverified Reviewer
“Thank you to the wonderful person jovett Jackson who had helped me she's very experienced excellent customer service professional and she explains everything in details store number is 28025 and 77933 she goes over and beyond she's always there always answers the calls and is very helpful each and every customer and very nice polite and understanding and kind thank you very much public storage CEOs for hiring her”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Robin in Indianapolis was very helpful today in a call about our rental fees. Thanks!”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“The storing is ok even though contract says “no pets” that’s because each unit comes with its own pets that soil and chew up belongings. My biggest complaint is that there is not one single location that accepts cash that always has a person working. I am sick of wasting time, money and gas driving around just to try and pay rent. Never have I, in 60 yrs, had a company make it so difficult to accept money...legal tender. The few folks that I have run into working where I store are really super young lady’s. A few have been down right ugly, condescending and rude by how they talk to me and accusing me of sleeping when I stop to sit in my truck and rest while at my unit. Do better. Cash is legal tender in the US.”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“My stuff was in storage at the Wever rd location in Baltimore. I picked it up yesterday and 50% of it had to be thrown away due to rodent infestation. Do not store anything valuable there”
Helpful Report
Posted 10 months ago
Audrey
Unverified Reviewer
“Joe was very nice and helpful 👍”
Helpful Report
Posted 10 months ago
Jessica
Unverified Reviewer
“They are very dangerous people and I suspect fraudstars Once they get hold of your money you are in trouble They start demanding a big amounts for you to withdraw They are holding my 120 000 US dollars and they are demanding over 40000 US dollars for me to withdraw Everything of theirs is fake Others should be warned. Thankfully, Olive stepped in and helped me recover everything. If you’re in a similar situation, reach out to Olive and file a complaint immediately. (o l i v e t r a d e r e c o v e r y 5 5 (At)———-g m a i l—————c 0 m W-h-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Tim at the Fort Mill, SC site went above and beyond to help me… he’s been responsive and very understanding. And the facilities are always impeccably clean and orderly.”
Helpful Report
Posted 10 months ago
Jon W
Verified Reviewer
“Very easy to deal with for a storage unit purchase from auction at store 08634 in Fort Mill.”
Helpful Report
Posted 10 months ago
Billie S
Unverified Reviewer
“While using mental I saw Steve with his cleaning cart. He is Always friendly and Always wants to help people!”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“STAY AWAY FROM THESE THIEVES!!!! Without notice they JACK UP THE PRICE- I started paying $407/mo and WITHOUT NOTICE, within JUST FIVE months they are now charging $568!! WITH NO NOTICE WHATSOEVER!! Ridiculous! I’m so disappointed- they do not return phone calls or staff their office. I left the manager at this location , JENNIFER, TWO VOICEMAILS and NEVER HEARD BACK! NOW THEY ARE TRYING ANOTHER SCAM!!! I VACATED THE UNIT WITH 28 DAYS LEFT IN THE MONTH - THEY CLOSED OUT THE ACCOUNT AND MADE IT AVAILABLE FOR RENTAL - BUT THEY WILL NOT PRORATE A REFUND FOR THE REMAINDER OF THE MONTH - THIS IS A SCAM!!! THESE PEOPLE NEED TO BE SUED FOR FRAUD!! USE LITERALLY ANY OTHER STORAGE SERVICE - THESE PEOPLE ARE UNSCRUPULOUS THIEVES!!! I DEMAND THAT YOU GIVE ME BACK THE MONEY YOU HAVE STOLEN FROM ME!!! THEY JACK YOU ON THE RATES... THEY HIKE THE RATES WITH ZERO WARNING AND THEN LIE ABOUT IT... THEY LIE TO YOU ABOUT THEIR POLICIES... THEN THEY TRY TO STEAL FROM YOU!!! YOU THIEVES HAVE MESSED WITH THE WRONG GUY!!!”
Helpful Report
Posted 10 months ago
Tina Willmuth
Unverified Reviewer
“They broke the door when taking off lock and now I cannot access my storage and they won't refund me what a nightmare”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“I appreciated when I contacted the office to review a payment issue and not being posted on my account, it was handled with professionalism and was resolved when I was told. They never disappoint me with there customer service, they always go above and beyond to be sure they can help with any questions, I may have. Thank you very much!”
Helpful Report
Posted 10 months ago
Public Storage is rated 3.6 based on 584 reviews
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