Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 612 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.6

Based on 612 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The storage unit is very clean and easily accessible. We recently reduced the size of our unit. It was an easy transition thanks to the employee, Kathleen. She was very helpful.”

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Posted 6 months ago

“Been a customer for many years. Had to downsize from a 10 x 30 unit in San Leandro due to a $150 dollar a month increase. Downsized to a 10 x 15 five months ago at $406 dollars a month, now it is going up to $575 per month. Just going to move to a different storage company altogether.”

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Posted 6 months ago

“I initially chose Public Storage because the rent was great and affordable when I first moved in. Unfortunately, that didn’t last. Over time, the price continued to increase multiple times until it reached $310 per month, which is completely unreasonable. To make matters worse, the elevator was out of service for several months. This created a major inconvenience for customers, especially those with units on upper floors. Despite this ongoing issue, there was never any offer of a discount or accommodation. It’s frustrating that while the facility failed to maintain basic functionality, there was no hesitation when it came to raising the monthly rent. Due to these issues, I decided to move out and will not be using your services again. I would rate Public Storage a 1 out of 5 because it feels like customer satisfaction took a backseat to profit.”

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Posted 6 months ago

“Ms. Carol, at the Pasadena location, 1507 East Beltway 8 S, was very helpful to me this morning. Very pleasant to work with. Fast and efficient as well.”

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Posted 7 months ago

“I'm truly thrilled about being at public storage on 13015 East independence Blvd Matthews nc my property manager Jenny is excellent keep her around and I will never consider leaving”

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Posted 8 months ago

“Received a call back, visited the office at 701 South Homestead Blvd in Homestead Florida and couldn't have gotten better service from anyone other than the employee that answered my questions. Respectful, courteous and professional. 5 Stars”

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Posted 8 months ago

“I have been renting a storage unit at the Public Storage on Roosevelt Blvd, Jacksonville, FL since Jan. 2025. Recently, I needed to rent a smaller unit. Office manager, MS Melinda at the Public Storage on Catoma Street, Jacksonville, FL and Office Manager, Tammy, on Roosevelt Blvd, Jacksonville, FL provided excellent customer service. MS Melinda helped with working out a plan that would be the most cost beneficial prior to the transfer and Office manager, Tammy, made the transfer from unit to unit effortless. Tammy explained the policies and options that would help me the most and offered to help anyway possible. She was always available to answer my questions and returned every call. I would definitely recommend Public Storage due to the excellent customer service and well maintained units.”

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Posted 9 months ago

“Sheila was magnificent and she was very detailed about the information I needed to know about the storage unit and the property. Thanks for having people like her on board…”

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Posted 11 months ago

“a 67 billion dollar company that only pays its employees $14 an hour. that is a far cry away from the living wage of $20 an hour to afford to live in Indianaolis, SHAME SHAME SHAME”

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Posted 11 months ago

“Public Storage, located at 6770 Dawson Blvd in Atlanta, GA, manager, Mr Donald Finch, was very helpful in assisting me with my storage needs. He was prompt in returning my phone calls and helping me with my storage needs. Mr. Donald has excellent customer service.”

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Posted 1 year ago

“I want to Thank Savannah so much for helping me out today. She was very nice, and friendly, and though she is not the property manager at this facility, she went out of her way to come, and help me with what I needed. Thank you so very much.”

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Posted 1 year ago

“Dre helped me get my issue fixed and was extremely helpful. This is the store on 6820 Seminole Blvd in Seminole, FL”

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Posted 1 year ago

“They raise the rent whenever they do a "market analysis" and provide no notification. Contract states, "2.2 Your Rental Terms May Change with 30 Days' Notice. We may change your Monthly Rent, fees and charges, and any other terms of this Rental Agreement with 30 days' notice to you. We may send notice to your email address. By continuing to use Your Space, you agree to the Rental Agreement as changed and that all of its other terms remain in effect." This is how they get away with raising your rate. I NEVER received notification of the increase as per the contract stated. To the contrary I received an email on 9/29/2025 that stated "Thank you for being a valued Public Storage customer. We’re committed to providing you with excellent service at clean, convenient, and professionally managed locations. Effective October 1, 2025, the state sales tax rate on commercial and self-service storage rent will no longer apply, affecting your monthly rent payments going forward. Starting with your October 1, 2025, your updated monthly charges will be: "Spoke to an agent and she said an email was sent out (I NEVER received an email) on 9/30/2025 about the rate going up due to a market analysis which supersedes that 9/29/2025 rate change. The get you in there and raise your rate and justify it through being a month-to month contract. RAISED THE RATE BY 27%”

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Posted 1 year ago

“Christian, at the Penn Store, in OKC, went above and beyond, to help me move into a smaller storage that was less expensive, and still met my needs. She renewed my trust in customer service, which is a dying are, in the age of "AI". Thank you Christian for your help. Public Storage needs more employees, like you.”

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Posted 1 year ago

“Excellent customer service and very helpful at 367 southern blvd Bronx, NY 10454”

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Posted 1 year ago

“Judith’s was very nice and helpful love public storage”

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Posted 1 year ago

“I have had a rental unit for about 10+ years. The rental unit was fine. However now that I haved out contacting you is impossible. I want auto payment stopped. The account number is 19205706 the space was 1554 at the Surprise facility off Waddell Road. You computer cannot fine the account and you offer no way to speak to a live person. I am sure that this cost effectice to you, but is definetly not customer service for your customers. For that reason I would tell anyone not to use your facilty facility”

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Posted 1 year ago

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Posted 1 year ago

“I have a unit through public storage and my property manager at 1954 W. UNION HILLS DR PHOENIX AZ 85023 . ELLIE IS AMAZING. SHE IS KIND SUPPPORTIVE, AND IS ALWAYS WORKING WITH ME, I HAVE SOME SETBACKS AND SHE IS ALWAYS THERE TO HELP ME. SHE CALLS ME BACK ALWAYS WHEN I HAVE TO LEAVE A MESSAGE AND ALWAYS ADDRESSES MY CONCERNS PROFEZSIONALLY. SHE DESERVES 10 STARS ! SHE IS AN AMAZING EMPLOYEE FOR YOUR COMPANY. ! THANKS SO MUCH ELLIE!”

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Posted 1 year ago

“Public Storage in Colorado is a huge rip-off in my experience. I have two units in Loveland and I’m paying $300+ more per month per unit than someone moving in today for the same unit types. DO NOT RENT FROM PUBLIC STORAGE. Look at the Facebook threads calling out this practice — they keep citing “market comp price adjustments.” Feel free to join the countless Facebook Pages/Groups dedicated to this horrible excuse for a company. Everyone from Public Storage has lied to me about how they operate, and how they price people. Their call center told me rate increases happen “maybe once a year.” I’ve lost count of how many I’ve received this year alone, including last month. Public Storage — are you going to fix this (match existing customers to your public rate for the same units) or keep operating this way?”

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Posted 1 year ago

Public Storage is rated 3.6 based on 612 reviews