Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 576 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 576 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a loyal customer at Public Storage for two years, never missing a payment. While I was in the facility the other day, the very helpful staff person let me know that my exact unit was going for half the price of my current unit, and the only way I can get access to that price would be to transfer all my stuff from one identical unit to another!! I was offered a very small discount -- for three months, but the fact that I can't enjoy the price that someone walking off of the street would obtain seems just ludicrous to me.”

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Posted 1 month ago

“Great service! Elizabeth is amazing! She does a great job and handles situations with such ease and grace! Liz is a rock star! Thank you for the kind reminder about payments. Can’t thank you enough!”

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Posted 1 month ago

“Thank everyone for your great customer service... plus keeping me updated on any info or concerns i may need to kno.... my mom's thanks you all as well...”

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Posted 1 month ago

“I opened the account online and the process was simple. When I arrived at the public storage at the Fulton location parking was available. I was attended by Chloe. She was friendly, knowledgeable and very helpful. Chloe explained the charges, the hours of operation and gave me a tour of the storage unit. The location was clean and I felt safe. Chloe personally took me to the elevators and assisted with the elevator codes and escorted me to my unit. Chloe made it her business to ensure that I was comfortable. Thank you Chloe for being an exceptional and wonderful employee. You definitely deserve an award for being 'Employee of the year," because of you I will definitely recommend that my friends and family use Public Storage when in need. Once again overall excellent service.”

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Posted 1 month ago

“Lawton, at the front desk, was so helpful with the elevator and how to be sure the lock on the unit was placed correctly. I’m sure he would have been happy to help with anything I needed.”

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Posted 1 month ago

“Joe was inside at his desk and the door was locked, I knocked on the glass and he came right over to let me in, was very friendly introduced himself as I had questions regarding a storage unit. This was the Public Storage at 8110 Ocean Hightway Rt 17 Sunset Beach. Joe went over everything and actually had me view the unit. Great guy, yada, yada, yada......I rented the unit and purchased a lock. Would recommend Public Storage.”

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Posted 1 month ago

“I needed to rent a storage unit out of town quickly. I filled out the app on-line and soon got a call from Sheila who was very helpful in completing the rental agreement and answering my questions. In just a few minutes I was all set to go straight to my unit.”

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Posted 1 month ago

“Felicia at public storage Grayson went out of her way to do everything she could do to help me. Much appreciated Felicia.”

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Posted 2 months ago

“Signed up for the "Memorial Day Sale" 50% off for the life of the rental. Only 90 days in and the rent has increased by 50%! Soon I'll be paying more than the place I left. Bait and Switch, Bait and Switch, I'm disappointed that I fell for such surreptitious and dishonest business practice. Avoid at all costs”

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Posted 2 months ago

“Chris Negron Is a magician. He somehow drove by while I was struggling with the key to lock my storage. He made a couple of quick adjustments and locked it for me. He was so polite and kind. Thank you, Chris!”

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Posted 2 months ago

“Drove 45 min to get to unit and door code would not work. Manager came out to let me in after I showed my contract info. Then when I got inside second door with help of manager I couldn’t get the electronic lock open because there is no Wi-Fi and inside a steel building I had NO reception so when I called customer support and got someone who spoke broken English they offered to reset code and I explained I had already returned home and just wanted to cancel my rental and get a refund but was told I would be charged a $30 cancellation fee after my refund of the rental. I never got a chance to even use the rental as it was the first day of the rental period. I will never use or recommend public storage ever!”

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Posted 2 months ago

“Our storage facility was bought out by Public Storage. What a horrible company! First we were NOT notified of the change. Second, when I finally figured out what was going on, I could not get get anyone to answer the phone. Last, they jacked up our rate over $25 a month, again without notice. Stay far far away from this disreputable company.”

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Posted 2 months ago

“Public Storage is a scam. They offer specials online but after a month the increase the rate. After one month my Rate went up $100!!! Go somewhere else!!”

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Posted 2 months ago

“I'm very pleased with the help I got at public storage. Roz was a great help. She helped me get my unit in no time. If you are looking to get a unit call Roz at Red Hawk Way, she will definitely hook you up.”

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Posted 2 months ago

“Ron has been AMAZING! Never an issue with Ron at this location. I highly recommend this location for any storage needs. Thanks Ron”

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Posted 2 months ago

“Samantha at stores 22131 Airport and 25435 Radio in Naples is a rockstar. She was/is extremely helpful, courteous, knowledgeable, pleasant and friendly. Promote this woman. I wished all public storage facilities. Had someone like Samantha.”

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Posted 2 months ago

“I’ve been with Public Storage since 1999. and just recently they price gouged all the Great customers to over $500 a month trying to get rid of their long time people. However Karen who works the counter she is awesome great person!”

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Posted 2 months ago

“Bobbie at the 5601 East 112 Terrace Kansas City MO. Location has always been a exceptionally caring and knowledgeable employee at Public Storage. Always smiles and is very pleasant to talk to. Thank you Bobbie for Always taking care of Me.”

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Posted 2 months ago

“DEVON At Public Storage has been super helpful, always courteous, and smiling”

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Posted 2 months ago

“Best experience I have had with a storage unit. Has fancy services like an app with a wireless gate opener. Extremely flexible plan, and reasonable pricing. The units are clean, the locks are standard, it was extremely easy to get setup and secure. I lost my keys and was able to get it opened, with a new lock and little to no hassle. Craig helped out with no eye rolling or sighing even though it was half an hour before closing.”

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Posted 2 months ago

Public Storage is rated 3.5 based on 576 reviews