Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 536 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 536 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joey in the office was very informative and unfriendly was able to guide me through all the procedures would definitely recommend Ventura Public Storage. 😊”

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Posted 1 month ago

“Still money inflation of prices”

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Posted 1 month ago

“This 5 star review is for Nikki at the Public Storage at 8452 Okeechobee Blvd, WPB FL. Had difficulty getting the door on my unit back down & a young lady named Nikki was very kind. It was quite lucky for me that she was there & able to help me. She was very kind & made sure I understood what I needed to do to prevent the problem from happening again. As an older adult, I was very appreciative of her kindness.”

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Posted 1 month ago

“This 5 star review goes directly to the property manager of public storage 370 commerce road Victoria , she s extremely helpful and handles the position in a professional and kind manner , under diverse circumstances and difficult conditions, she is always nice and supportive to everyone. I can assure you that highly respected and recommended”

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Posted 1 month ago

“Francis from public Storage was both professional and compassionate as my move was heart felt. She took care of everything from a to z. All I did was show up and unload my possessions. She is quite a gem. I applaud your services. The storage unit was in pristine condition when I arrived. Clean as it could possibly be and overall the experience was excellent!”

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Posted 1 month ago

“Public Storage @ 5715 Dorchester Rd prop mngr Rhonda is a beast meaning very knowledgeable well spoken cust serv friendly! Before I called I was upset bc if rate increase, her tone of voice calm me down. If anyone need a space call Rhonda!! Very satisfied customer 👌”

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Posted 1 month ago

“A big thank you to Jeanette Gellner at the 12th Avenue Public Storage in Seattle, WA. She was extremely helpful, warm, and patient inhelping me with my two different storage units.”

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Posted 1 month ago

“Doug at public storage in Broomfield Colorado has been very helpful with navigating our storage unit .”

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Posted 1 month ago

“I came to 6906 Tara Blvd Public Storage today to obtain a space. I must say the property manager Jerry was very patient and knowledgeable of the facility. He was able to rent me a unit as well as handle other customers on the phone. He maintained a positive attitude and pleasant when dealing with all of us. My experience was great and I will recommend this facility to my family business associates and friends in need of a space.”

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Posted 1 month ago

“Tresa was a helpful, patient and very kind assisting me. Recomment her.”

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Posted 1 month ago

“I Won a couple of lockers at the PS on 118th in Broomfield Co. Was helped by a gentleman named Doug. He was very friendly and got me in and out very fast, even helped me with a heavy tote. Thanks Doug.”

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Posted 1 month ago

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Posted 1 month ago

“2309 S IH 35 Georgetown TX Robert was so helpful and is a wonderful employee. I am glad he was working the day I put my stuff in storage”

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Posted 1 month ago

“Public storage on Ebenezer rd in Rock Hill SC has truly been very good and helpful. They wirk things out and I’ve been very pleased with them. Both the location manager Jason and GM Will are awesome. Thanks guys I really appreciate you!”

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Posted 1 month ago

“Siblings is awesome she takes great care of me every time I come in.”

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Posted 1 month ago

“Najalie at store 08427 was wonderful. She was very helpful and spent time showing me the different storage units and was very knowledgeable about the property. I rented from Public Storage in the past and rented from them again.”

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Posted 1 month ago

“I just would like to thank Sarah for assisting me to with my unit today and the transfer, she made sure I understood everything. Thank again for making my a a little easier.”

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Posted 1 month ago

“I rented storage space at the Public Storage at 10018 Spanish Isles in Boca Raton. The manager there, Erica was very helpful both on moving in and moving out of space. I would recommend seeing Erica if you’re looking for storage space.”

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Posted 2 months ago

“In just two years, my rental rate at Public Storage nearly doubled. When I inquired about the increase, staff casually remarked, “We’re not a nonprofit,” and “It’s a sign of the times.” This isn’t about covering costs—it’s about maximizing profits. In 2024, Public Storage reported revenues of $4.696 billion and $3.44 billion in gross profit, boasting a gross margin of approximately 73.3% . Such practices highlight a broader issue: until consumers collectively reject this level of corporate greed, companies like Public Storage will continue to exploit their customers. If you’re currently using their services, consider moving out. If you’re thinking about signing up, look elsewhere. Let’s not support businesses that prioritize profits over fair treatment.”

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Posted 2 months ago

“My son had his unit for about a year, the price went up and then he went to get stuff out of his unit and it had been broken into. The lock the company provides was cut and ALL his stuff was stolen. A unit a few away from his was cut as well. They have CCTV, locked gate and a lock on the unit. Lot of good that did. Someone had to have seen something, as they called the next morning when he discovered it and the police were there. That tells me they watch the video every morning.”

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Posted 2 months ago

Public Storage is rated 3.5 based on 536 reviews