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Public Storage Reviews

3.6 Rating 583 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 583 reviews
Customer Service
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Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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1-800-688-8057

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Lisa Page
Unverified Reviewer
“Public storage on Ebenezer rd in Rock Hill SC has truly been very good and helpful. They wirk things out and I’ve been very pleased with them. Both the location manager Jason and GM Will are awesome. Thanks guys I really appreciate you!”
Helpful Report
Posted 6 months ago
Larry Garrett
Unverified Reviewer
“Siblings is awesome she takes great care of me every time I come in.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“Najalie at store 08427 was wonderful. She was very helpful and spent time showing me the different storage units and was very knowledgeable about the property. I rented from Public Storage in the past and rented from them again.”
Helpful Report
Posted 6 months ago
Rose
Unverified Reviewer
“I just would like to thank Sarah for assisting me to with my unit today and the transfer, she made sure I understood everything. Thank again for making my a a little easier.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“I rented storage space at the Public Storage at 10018 Spanish Isles in Boca Raton. The manager there, Erica was very helpful both on moving in and moving out of space. I would recommend seeing Erica if you’re looking for storage space.”
Helpful Report
Posted 6 months ago
The-TF
Verified Reviewer
“In just two years, my rental rate at Public Storage nearly doubled. When I inquired about the increase, staff casually remarked, “We’re not a nonprofit,” and “It’s a sign of the times.” This isn’t about covering costs—it’s about maximizing profits. In 2024, Public Storage reported revenues of $4.696 billion and $3.44 billion in gross profit, boasting a gross margin of approximately 73.3% . Such practices highlight a broader issue: until consumers collectively reject this level of corporate greed, companies like Public Storage will continue to exploit their customers. If you’re currently using their services, consider moving out. If you’re thinking about signing up, look elsewhere. Let’s not support businesses that prioritize profits over fair treatment.”
Helpful Report
Posted 6 months ago
Madnurse
Verified Reviewer
“My son had his unit for about a year, the price went up and then he went to get stuff out of his unit and it had been broken into. The lock the company provides was cut and ALL his stuff was stolen. A unit a few away from his was cut as well. They have CCTV, locked gate and a lock on the unit. Lot of good that did. Someone had to have seen something, as they called the next morning when he discovered it and the police were there. That tells me they watch the video every morning.”
Helpful Report
Posted 6 months ago
Lyndell
Unverified Reviewer
“Bill at the Trinity Blvd location was so easy to work with and very helpful. Answer all the 1000 questions I asked with a smile on his face. Thank you bill for your help!”
Helpful Report
Posted 6 months ago
Craig Burton
Verified Reviewer
“Elliott was very helpful with the confusion generated a one-day change in the rental period.”
Helpful Report
Posted 6 months ago
Anonymous
Unverified Reviewer
“I am a Public Storage by way of purchase through Storage King. Before PS bought my facility, I had a late fee and made an agreement with Storage King. Now, PS will not honor that agreement, won't accept documentation from Storage King about the agreement and won't let me into my unit to even move out. What a horrible company that won't honor an agreement from a purchase.”
Helpful Report
Posted 6 months ago
Charles D
Unverified Reviewer
“Thank you Paris for being a great sport and helping me you really mad a difference and savi g me alot of time they need more people like you at different places thanks a bunch”
Helpful Report
Posted 6 months ago
D Beasley
Unverified Reviewer
“Tammy Rapplean was very helpful and I found the experience easy and cost efficient. Would recommend to all of my clients, friends and family.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“Don't fall for their online specials. I rented a unit for $140.00 a month. After three payments they raised the rent to $210 a month. They said " that is what similar units go for." I went to there website and they were still advertising the same size unit for $149.00. This leads me to believe this is a classic "bait and switch" scheme. Buyer beware.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”
Helpful Report
Posted 7 months ago
Garland
Verified Reviewer
“Lisa at 290 Southampton Street is the best. Always helpful. Always super nice to work with, a very good crew.”
Helpful Report
Posted 7 months ago
Jan C
Unverified Reviewer
“At 2801 Hullsmith Rd Houston Texas I just recently rented a storage unit and I have been very pleased with the unit thanks to Valerie who was very helpful with everything. She explained everything step by step and made sure we had the correct information on how to get in the gate and lock our unit properly. Valerie is truly a jewel and showed us great customer service.”
Helpful Report
Posted 7 months ago
Christina
Verified Reviewer
“I had an excellent experience with Public Storage on Green spring Drive in Cockeysville, MD.”
Helpful Report
Posted 7 months ago
Elijah Davis
Unverified Reviewer
“Pm carefully helped me in doing rental”
Helpful Report
Posted 7 months ago
Anonymous
Verified Reviewer
“I’ve been very happy with my unit at 5900 Lakehurst Drive. Perfect size and stays dry. The staff, Jean and Bailey, couldn’t be more pleasant, and they’ll go the extra mile, leaving the customer feeling truly cared for.”
Helpful Report
Posted 7 months ago
Anonymous
Unverified Reviewer
“Alley was great along with Stephanie on switching units been prompt on calling back and answering questions good attitude on phone and very helpful at the emmerton road in Belair MD thank you for making it easy and good attitude”
Helpful Report
Posted 7 months ago
Public Storage is rated 3.6 based on 583 reviews
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