Public Storage Reviews

Name: Public Storage
Rating: 3.56

3.6 Rating 589 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.6

Based on 589 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doug at public storage in Broomfield Colorado has been very helpful with navigating our storage unit .”

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Posted 10 months ago

“I came to 6906 Tara Blvd Public Storage today to obtain a space. I must say the property manager Jerry was very patient and knowledgeable of the facility. He was able to rent me a unit as well as handle other customers on the phone. He maintained a positive attitude and pleasant when dealing with all of us. My experience was great and I will recommend this facility to my family business associates and friends in need of a space.”

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Posted 10 months ago

“Tresa was a helpful, patient and very kind assisting me. Recomment her.”

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Posted 10 months ago

“I Won a couple of lockers at the PS on 118th in Broomfield Co. Was helped by a gentleman named Doug. He was very friendly and got me in and out very fast, even helped me with a heavy tote. Thanks Doug.”

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Posted 10 months ago

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Posted 10 months ago

“2309 S IH 35 Georgetown TX Robert was so helpful and is a wonderful employee. I am glad he was working the day I put my stuff in storage”

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Posted 10 months ago

“Public storage on Ebenezer rd in Rock Hill SC has truly been very good and helpful. They wirk things out and I’ve been very pleased with them. Both the location manager Jason and GM Will are awesome. Thanks guys I really appreciate you!”

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Posted 10 months ago

“Siblings is awesome she takes great care of me every time I come in.”

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Posted 10 months ago

“Najalie at store 08427 was wonderful. She was very helpful and spent time showing me the different storage units and was very knowledgeable about the property. I rented from Public Storage in the past and rented from them again.”

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Posted 10 months ago

“I just would like to thank Sarah for assisting me to with my unit today and the transfer, she made sure I understood everything. Thank again for making my a a little easier.”

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Posted 10 months ago

“I rented storage space at the Public Storage at 10018 Spanish Isles in Boca Raton. The manager there, Erica was very helpful both on moving in and moving out of space. I would recommend seeing Erica if you’re looking for storage space.”

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Posted 11 months ago

“In just two years, my rental rate at Public Storage nearly doubled. When I inquired about the increase, staff casually remarked, “We’re not a nonprofit,” and “It’s a sign of the times.” This isn’t about covering costs—it’s about maximizing profits. In 2024, Public Storage reported revenues of $4.696 billion and $3.44 billion in gross profit, boasting a gross margin of approximately 73.3% . Such practices highlight a broader issue: until consumers collectively reject this level of corporate greed, companies like Public Storage will continue to exploit their customers. If you’re currently using their services, consider moving out. If you’re thinking about signing up, look elsewhere. Let’s not support businesses that prioritize profits over fair treatment.”

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Posted 11 months ago

“My son had his unit for about a year, the price went up and then he went to get stuff out of his unit and it had been broken into. The lock the company provides was cut and ALL his stuff was stolen. A unit a few away from his was cut as well. They have CCTV, locked gate and a lock on the unit. Lot of good that did. Someone had to have seen something, as they called the next morning when he discovered it and the police were there. That tells me they watch the video every morning.”

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Posted 11 months ago

“Bill at the Trinity Blvd location was so easy to work with and very helpful. Answer all the 1000 questions I asked with a smile on his face. Thank you bill for your help!”

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Posted 11 months ago

“Elliott was very helpful with the confusion generated a one-day change in the rental period.”

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Posted 11 months ago

“I am a Public Storage by way of purchase through Storage King. Before PS bought my facility, I had a late fee and made an agreement with Storage King. Now, PS will not honor that agreement, won't accept documentation from Storage King about the agreement and won't let me into my unit to even move out. What a horrible company that won't honor an agreement from a purchase.”

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Posted 11 months ago

“Thank you Paris for being a great sport and helping me you really mad a difference and savi g me alot of time they need more people like you at different places thanks a bunch”

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Posted 11 months ago

“Tammy Rapplean was very helpful and I found the experience easy and cost efficient. Would recommend to all of my clients, friends and family.”

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Posted 11 months ago

“Don't fall for their online specials. I rented a unit for $140.00 a month. After three payments they raised the rent to $210 a month. They said " that is what similar units go for." I went to there website and they were still advertising the same size unit for $149.00. This leads me to believe this is a classic "bait and switch" scheme. Buyer beware.”

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Posted 11 months ago

“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”

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Posted 11 months ago

Public Storage is rated 3.6 based on 589 reviews