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Public Storage Reviews

3.6 Rating 584 Reviews
63 %
of reviewers recommend Public Storage
Company Reviews Questions Metrics
3.6
Based on 584 reviews
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E. Gambrell
Verified Reviewer
“Deena at the public storage on white horse road is the nicest property manager she’s very helpful very concerned for the customer and their belongings. I really appreciate her.”
Helpful Report
Posted 9 months ago
Beth
Unverified Reviewer
“The worker that was ok property ms.pamela I believe was so nice”
Helpful Report
Posted 9 months ago
Jeffrey Stillwell
Unverified Reviewer
“The lady at the desk was very courteous and knowledgeable of her job. A true credit to the company.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“I have hole in wall so big you can walk threw 3 times I came and all my stuff that was blocking the wall was in the ground I feel very uncomfortable now”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“I had a wonderful experience with Public Storage. Mark made sure to take time explaining how everything works. He was kind and patient. Thank you very much.”
Helpful Report
Posted 9 months ago
Stephen Royal
Verified Reviewer
“Went to the 5607 South Tryon Charlotte , N.C. On January 22,2025 Asking questions about renting a space to store some items the ladies that work there were very polite and helpful with answering my questions telling size I would need and also the merchandise I could purchase to keep my items safe from breakage”
Helpful Report
Posted 9 months ago
Julissa P
Unverified Reviewer
“I will forever be grateful to public Storage, and to Stacey's impeccable customer service! I was truly at the pitt of despair and she really helped me and my family find the right storage solutions! Stacey is a gem!”
Helpful Report
Posted 9 months ago
Lanita
Verified Reviewer
“Spoke with Marcy at public storage 168 Farm Lake Road. Boiling Springs SC. She was very professional and very helpful with the storage unit. She answered all of my questions and went over and beyond to help me. She even help correct the mishap. Thank you so much Marcy for your help. Lanita W”
Helpful Report
Posted 9 months ago
Mark - Wheaton Illinois
Unverified Reviewer
“Piracy practices on monthly rental rates. Wheaton Illinois, Brugge Street Our rate went up by 50% per month over a short period of time. When I spoke with the representative and asked why the rate would increase so much I was told that due to high occupancy rates were increased to reflect current market rates. That would imply that rates will decrease when occupancy decreases. I’m checking on it with them, but my hunch is they will not decrease the rates. Pretty slimy business practices.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“Great customer service”
Helpful Report
Posted 9 months ago
Champion
Unverified Reviewer
“What started off as a really stressful unsetteling experience trying to obtain my unit, ended up being a beautiful experience. I made reservations for a unit via Google on Monday night. Once I packed my car I headed over to my location to receive my unit. Upon arriving at my location I was greeted by an employee whom would meet me at the door, to inform me that he was closing. I relayed to him that I had a reservations and I was here to receive my storage. He advise me to go on line to complete everything cause he had to leave. Disturb by his careless behavior I reached out to customer service who directed me to.another location. The location was 6255 Ga Hwy 85. Once I arrived at the that location I was greeted by associate Shun. Let me tell you that this young lady went ABOVE and BEYOND to assist me in getting my unit. Not only did she express her apologie for my inconvenience, but she made me feel a GREAT sense of relief in the mist of my struggle. She made calls and found solutions to accommodate me. She also offed me tissue for my tears along with words of motivation and encouragement. This young lady definitely deserves to be the face of Public Storage brand. We are in a time where people are facing challenging moments and to have someone who actually takes the time to understand and help in trying times is indeed a BLESSING. I would like to extend my GRATITUDE and SINCERELY thank Shaun for her supportive caring attitude and GREAT customer service. Thank you Public Storage for employing a GEM. I wish her and abundance of blessings throughout her walk in life. GRATITUDE”
Helpful Report
Posted 9 months ago
Jim French
Verified Reviewer
“Worst company, awful California based company. Zero customer service, but love raising the rates till you’ve had enough. Stay away, far away. Not to mention the rats that are overrunning the place.”
Helpful Report
Posted 9 months ago
Darren Hunter
Unverified Reviewer
“Horrific !! 90% of my belongings totaling $15,222.80 was stolen from my unit..It was definitely an inside job..The savages stowed six suitcases five binss ECT.. I was not able to view the surveillance tapes... Then they lied about my assurance being canceled..They were paid $300 by the criminals who were allowed to loot and steal..While they had a laugh and collected $300”
Public Storage 1 star review on 12th January 2025
Helpful Report
Posted 9 months ago
Tom Hamilton T
Unverified Reviewer
“Great Service from Jim.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“Rented unit to small, ignorant employee didn't know how to use same account to up grade to a bigger unit, created another account. I was attempting to make triple check that I wouldn't be charged, she assured me as long as things were out on the first,I'd be okay Storage was empty and clean on the 31st and those dirty rotten scoundrels charged my card and it is taking an act of congress to get my money back. Big bank companies suck! I will use mom and pop Storage if I ever need another one.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“Public storage should tell people that 6 months after you rent a storage unit , they raise the rent almost 50% higher..My storage was $62.00 ,I went to pay the next month and it said $117.00 . I contacted them and they said that the rent went up . That is almost double the normal rent..SO BEWARE THEY DONT ADVERTISE THAT THE RENT WILL ALMOST DOUBLE AFTER ABOUT 6 MONTHS.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“I was mistreated at a PS facility but eventually received a call from Public Storage management and had my issue completely resolved. Glad to say there is still some accountability and customer service even from the big guys. I would use Public Storage again.”
Helpful Report
Posted 9 months ago
Meredith Evans
Unverified Reviewer
“PAT IS AMAZNG. My storage unit is PVB...Pat handles properties NO matter where she is incredible! Hats off to Pat! Meredith”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“Just moved back to Colorado and moved into town. We emptied our box truck at the Littleton location. Thank you Grace for making it a great experience.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“I am extremely disappointed in the customer service provided by the regional manager, Lisa. She lacked empathy and continuously spoke over me when I tried to discuss my concerns about a rate increase. On top of that, the information she provided was inconsistent with what I was told previously. I recently received a rate increase of 47%, which is outrageous. After reading numerous negative reviews, I now realize that I am not alone in this experience. It feels like Public Storage is taking advantage of its customers by implementing drastic rate increases that push people out. I understand that businesses need to adjust rates to account for costs, but a 47% increase is unreasonable by any standard—unless, of course, you are Public Storage. I would not recommend this storage facility to anyone who values their money. I strongly believe that states should establish rental increase caps for storage facilities, similar to those in the rental housing market. It’s unfair that Public Storage can implement such steep increases with only 15-30 days' notice. With the rising cost of living, they should strive to be fair and consistent. For reference, the average cost of a 10x20 storage unit in Lynnwood, WA is approximately $273 per month, based on current market data. Public Storage’s pricing and policies are well above this and feel exploitative. Avoid this company if you can.”
Helpful Report
Posted 9 months ago
Public Storage is rated 3.6 based on 584 reviews
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