I reserved a storage space online with a move in date of 10-8-2022. My daughter no longer needed the unit and I called to cancel on 10-6-2022. I was told that the $19.99 lock fee (which is insane to just add this to someone's account to get the money) would be refunded, but the $24.99 administrative fee would not be refunded..... Well ma'am, I've never occupied the unit, therefore you have no right to keep the administrative fee when you've never provided any administrative duties and/or tasks.... Well it's non-refundable. So, now you're going to strong arm me for services not rendered???? No problem, I'm a huge blogger and I will make sure that people DO NOT reserve any units with your company UNLESS they're absolutely sure that they need it and/or they're just ready to DONATE $24.99.