I've been charged twice in the same day for the 1 month I had my storage unit. Been calling every 48 hours to be sent to voice-mail and nobody has ever once returned one of my calls. The guy at the Gratoit location originally told me he would refund my account but there was nothing written in my account about a refund. I closed my account after 3 weeks and he said AGAIN he would refund it, but once the "account" is closed he can't refund my stolen money. He went ahead and closed it anyway. I have to dispute this with my bank but this place is ran horribly. The office is a joke, call me back. Act like an adult and have a conversation about this thief you have working at the Gratoit location. I will never trust Public Storage again in my life.