I have been doing the majority of my grocery shopping since 1983 at Publix and have always been satisfied for the most part. Since Covid and inflation kicked in I have noticed that pricing has gone up significantly and customer service has steadily declined. Recently I complained to an employee about the pricing and was told that the store was in a (vacation-tourist area) and that was the reason for the pricing. I live in Ormond Beach and my modest guess is that the ratio of local residents over tourists that shop in this store is 500 residents to 1 tourist. I don't understand why local residents should be gouged like tourists at Publix or anywhere for that matter. The Publix where I shop is 1.5 miles from my house which makes it convenient. The obvious greed is overwhelming. This evening I ordered sandwiches from the deli online and was given a pickup time. When I arrived 2 minutes past the pickup time I was told the order had not been started. The deli was not overly busy. I was upset, but said nothing and waited another 10 minutes for the order. I thought that ordering ahead was meant to be a time saver. The deli manager came to me and apologized over and over with meaningless excuses. I had begun shopping Publix for sale items and BOGO items only. I have noticed that now there are lesser quality products at the higher prices. Also perishable items are sometimes expired or only a couple of days from expiring. In short, I will spending my money elsewhere. There are other places to shop. I would have given 0 stars, but had to give at least 1 in order to complete the review. Joe B