I ordered online in good faith a hoodie for my friends daughters 16th birthday. It arrived, was pretty, was already well folded etc, so I left it alone and wrapped it. As she opened it I noticed a security tag on the back of the hoodie. Embarrassing on our part. There's no pull and bear shops here, so I had to drive it to a shopping centre where a lovely young lady from Next removed it for me. I drove all the way back to her house and gave it to her again. Really inconvenient for me. I emailed pull and bear and asked to be compensated the fuel for the embarrassment and inconvenience, I only expected £5 refund etc. Plus I had to take a load of photos to prove what had happened, which I did and attached to the email. Their first reply a week later, they wanted different photos, even though I took several from all angles including labels too. I couldn't get extra photos because she now had the top, then I was offered free postage. I replied I didn't want free postage, having no intention of ordering again from them, so I was offered 5% discount. (You Honestly couldn't make this stuff up!!) This is still ongoing after a month, and the purchase early August, and the first email was on August 18th. They take a week to reply to each one. So if you don't want to be ignored or you have any genuine issues STEER WELL CLEAR of pull and bear. I'm still waiting for a £5 refund. I'm not holding my breath, but I'm also not going to let it go either. It's now principal.