I went to the sales rep and applied for 2 homes and paid the initial amount on both properties and applied for the Pulte Mortgage. I was told that if at closing time i was approved for 1 property, i will be able to transfer the money from the first the other property for the one i was approved for. I was also told that the whole buying process is smooth since it is all within the pulte companies. First Mislead; At the time of closing, i was denied for one of the properties and approved for the other. I requested my money to be transferred from the property that i was denied for to the one i was approved. I was told the builder will keep 50% of the money which i was told before that i will be able to refunded the amount if Pulte mortgage declined to give me the loan. They kept blaming each other as it is the fault of the pulte mortgage and/or it is the fault of the builder. In the end the sales rep mislead me at the time i was signing for the property and paying the initial amount to reserve the property. Second mislead; They called me a month before the property was completed and scheduled a final walk through and 3 days after for the closing. For a whole month the Pulte Mortgage have been asking me for documents and income and i submitted everything they asked for. After i signed for those dates I was told if there is a delay in closing from my side i will pay $250 for every day. The closing day came and passed and now they want me to pay for the delay on top of what i have lost before already. I was told by the Mortgage company that the delay is from the underwriting. So now i am getting different people from different departments (all under the pulte umbrella) who do not communicate with each other at all, put the blame on each other and the result is the customer is being penalized for all their mistakes. I asked all of the reps to have any of the decision making people call me (the customer) and no one cared to call me until today. The sales reps are either not knowledgeable or they give the customer what they want to hear to get them to buy and hide other things. They will blame you that you signed a paper for it. So my advice to you, do not trust what you hear from the pulte employees and reps and make sure to read between the lines or get a lawyer to read every single paper they will send you before signing. they cannot be trusted even if you ask specific questions and you get a lie not the true answer.