“Bryan Scott Atlanta construction manager,has business acumen of a foul mouthed brash civilian..No professionalism at all he will talk over you then hang up in your face because he can. Do better pulte group Atlanta. Fire Bryan scott.”
“We purchased our Pulte home in good faith, relying on their express 5-year water intrusion warranty and 10-year structural warranty for protection against exactly the type of failure we are now experiencing. Unfortunately, we are currently displaced from our home due to severe water intrusion caused by defective shower construction and failed waterproofing, and Pulte has not taken full accountability to date.
A licensed, independent leak detection company confirmed:
• There are no active plumbing pipe leaks
• The moisture intrusion is caused by construction defects in the shower system, including:
• Improperly constructed shower curb
• Defective shower bench construction
• Gaps in the shower door and enclosure assembly
• Failure of the waterproofing system
• Moisture readings inside walls and structural materials measured 169%, 322%, and 999+, which reflects severe, long-term saturation — not a surface or cosmetic issue
Despite these documented findings, Pulte continues to mischaracterize the damage as a “caulking issue.” Caulking is not a waterproofing system under any building code or industry standard. A properly built shower requires a continuous, code-compliant waterproofing membrane. That system failed.
As a direct result of this failure:
• Water migrated into adjacent walls, the subfloor, the A/C closet, and the ceiling below
• We were forced to vacate our home with two small children
• Our homeowner’s insurance carrier was required to place us in temporary housing
• We now face major structural repairs caused by construction defects — not homeowner neglect
This failure falls squarely within:
• Pulte’s 5-year water intrusion warranty
• Pulte’s 10-year structural warranty
Yet instead of prompt coverage and correction, we have experienced:
• Delays
• Deflection
• Attempts to shift responsibility to basic maintenance
• No immediate commitment to repairing the full scope of damage they caused
In addition to the shower and water intrusion issues, we have also experienced HVAC-related problems in this home, further contributing to our loss of confidence in the overall quality of construction and system installation.
We have:
• Fully complied with all inspections
• Provided independent professional reports
• Followed all warranty and escalation protocols
Still, we are left displaced, facing disruption to our family and children, and forced to fight for accountability on fundamental construction failures that should never occur in a properly built home.
This is not a cosmetic complaint.
This is a failure of life-safety systems, moisture protection, and structural integrity.
If you are considering building with Pulte:
• Hire independent third-party inspectors
• Demand documentation of waterproofing installations
• Verify HVAC design, airflow, and installation
• Do not rely solely on warranty promises
• Be prepared to aggressively advocate for yourself if defects arise
We will continue pursuing full resolution through all available warranty, regulatory, and legal channels.”
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“Poor quality. Poor workmanship. Failed to correct problems under warranty in a timely manner. If I had to do it all over again, I would not have bought Pulte home. After a year and a half of trying to get them to correct our microwave and oven they’ve said that they’re not gonna do anything to make this right see the photos below.”
“We were looking forward to building with Pulte Homes in the Suntero location of Nevada. However, the Sales Rep, Ashley Barth completely wasted our time by stringing us along. She repeatedly told us one thing and then come back to us with the complete opposite. 1. The pool could be included in the mortgage. Later-oops Nevermind it can’t, we don’t do business with that company anymore. Something a seller should know I would think. 2. The lot we were interested in would be open by the end of the month. We heard that a few times. 3. Assured that the lot below 22 was a common area and confirmed by her manager to find out…oh wait phase 3 now says different. 4. Trying to push off all other lots after we specifically said we only were interested in 22. The final was telling us they now are giving that lot to someone else.
We no longer wish to do business with someone so dishonest and unaware.”
“People need to be extremely vigilant with this company. They scammed me out of my money. They logged into my banking page unknowingly to me too and totally caused damages to my financial life simply because I wanted to better my life with investment. This company should not be allowed to operate anymore. They should be shut down entirely and be investigated thoroughly. TheresachinRecovery INC came into my rescue after I took the bold step of trying them out despite my doubts at first, a lot of thoughts and fear held me down for awhile before contacting them through email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
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“Horrible Mortgage, Sales, and builder service. We were pre-approved for a home from the Pulte Mortgage and paid the deposit of $20K, and in the last month of closing, we were asked to have a co-signer or come up with a $250K down payment. During the walkthrough, we asked them to fix a few items, and they assured us they would before closing, but only some of the items were fixed. After closing, we asked them to complete the requested items. However, the request went into a Black hole. The front door would not lock when I went to the sales office to see why the front door had not been fixed yet. Of course, the salesperson (Nick Haynes) had no idea and said to call the builder. The salesperson also asked me to leave and not return to the sales office again, and he said if I didn't go, he would call the police. I wish he would have! Poor customer service does not pay attention to the quality of work. Make excuses for every request we make to fix the faulty items (builder person Joe). The builder manager was the only person willing to help; unfortunately, I don't remember his name. I appreciate him (Solana Complex in Durham, NC)”
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“Pulte gave the residents no control or say so in the increase charge for our HOA. They have yet to explain where the money will be going and said they can make decisions without the residents in on the meeting. A meeting we were not able to attend. They lied stating the HOA is a 5year contract for $65.00 and increased anyway.”
“Nothing about owning a pulte home made me happy. They charged premium compared to others builders to give everything basic which at the end made me feel scammed of paying high for less quality. My whole experience is pulte made me feel they are giving me a free house.”
“Scam broker!!! Withdrawals keep rejecting. I’ve sent lots of emails but they don’t respond. Their love chart is not active as well. The worst I’ve ever experienced.... All thanks to Mrs. Morris Meihua for helping me recover all the money which I invested including my profit, you can also contact them with the details below if you are a victim of a scam.
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“Do not buy a home built by Pulte Group. We've had an issue with our kitchen window since we moved in. Despite us reaching multiple times, the issue still hasn't been resolved. The last time the contractor told us, unfortunately, it's about as good as it's going to get.
I just called their warranty division and was told it's too late because the two-year warranty expired in September. So, despite us raising this concern at the one-year mark and subsequently, they've now washed their hands completely from the issue.
From our experience, Pulte will do the bare minimum in an effort to scrape every penny out of their homes. Again, DO NOT BUY a home from Pulte.”
“I bought a new Pulte home in Nov of 2022 and have numerous issues due to poor quality and worksmanship from windows being improperly installed, sheet rock not flushed correctly, to now seeing holes from nails in the ceiling...I hope my experience can keep someone from going through the $1000's I am spending on repairs..”
“The quality of construction is very poor and after purchasing support is very irresponsible and won’t respond unless you escalate multiple times. The house will have cracks on stucco everywhere and they won’t fix them and house looks like 20-30 years old even though it is built 2-3 years ago. They are ridiculously expensive and construction quality is very poor. I would not recommend this builder if you are looking for good quality home for the money you spend. I regret buying a home from Pulte homes.”
