“Numerous things have gone wrong or started wrong in the first place:
Thermostat was wired incorrectly - it took a worker three tries to get it right
No heat in daughter’ room - workers worked it several time and fixed it temporarily
A/C unit leaked refrigerant 2 times - first when we moved in and a year after that
No doors on office room - took three weeks to have them installed
Kitchen trim - we’ve lived her for two years and they still haven’t installed trim
1-year walk through - two years later, we are still waiting on what they promised
Driveway sprawling - driveway started sprawling within 6-months but was replaced
Significant lack of communication - we had the worst salesman - Allen Lucio
Seems like a significant amount of issues for a brand new build
3037 Shannon Lane SE, Rio Rancho NM”
“Does anyone accept a new house garage like that: the broken concrete floor in garage. The wo pieces concrete has broken entirely. The crack lines are not hairline cracks”
“We’ve lived in Heron Preserve in Port St Lucie, FL for about 9 months now. In that short time we’ve had to replace the dishwasher, refrigerator, few shelves and will need replace more appliances soon. This builder uses cheap materials and bottom of the barrel appliances. For what we paid for this house we expected much better stuff. The air conditioner has failed several times too. I will never recommend this builder nor will I ever buy a Pulte home again. STAY AWAY!”
“It seems as though when the warranty period was slightly past the time frame issues occurred. There’s no reason for the garage lights to come on whenever they chose. We were told $200 to come out and evaluate. Flood in the basement told to cut insulation. Cracks in the ceiling that were repairing but not to standard and resurfaced.”
“This company is not buyer friendly. The first time we tried to use the clothes dryer, this is what we heard. This was a new construction and they told us that we had a 1 year warranty. I guess not because they told us to call Whirlpool. Management doesn’t respond.”
“The quality of home is average not in line with the cost. 10 months after closing I have my front porch entrance not painted yet. I have been bounced around different people in customer service and nobody was able to provide a solution.
My yard grading was just finished after 9 months from closing… ridiculous..”
“Pulte made us feel ripped off as they charged us three times the amount for mini pendant lights. Additionally, our construction manager did not respond when we reached out to him and no showed to an appt.”
“Great floor plans and nice looking house; however the craftsmanship Is terrible. I have 9 cracked tiles above my stove that will be a huge pain to replace. My house is now 3 years old and I have already fixed nailpops one time.
They have already come back in every room plus some. My bathroom alone has 9 nail pops, 9! My kitchen floors freak as if this house is from the 1800’s. And it does not change w the season like the manager told me it would when I complained about it.
My neighbors are all having the same issues as well so this isn’t an isolated incident.
I live in Brecksville, OH”
“The Del Webb model of active adult living appealed to me, so I built a home in Del Webb Nexton and moved here after I retired in June 2018. The neighbors here are great, and the lifestyle director consistently comes up with interesting tours and events for residents to participate in. However, Del Webb has a serious negative side, and that is that it is owned by Pulte.
Pulte builds homes to a schedule, not to a quality standard. If they promise you a closing date, they will make that date no matter how fast they have to rush construction of your home in order to meet the deadline. Quality is not Pulte’s concern. Getting your money into their pockets most certainly is. My house cost over $200 per square foot, and the overall quality of fit and finish is abysmal.
Pulte uses low cost materials and some of the poorest contractors I’ve ever seen. Crooked walls, damaged cabinets, scratched windows, faulty appliances… the list goes on. The painters are the worst. Not only is the quality of paint they use so poor that it comes off if you try to clean it, but they got paint on everything during construction – hardwood floors, carpet, windows, cabinets, tile, grout, countertops, plumbing fixtures, etc. I have spent days removing paint from where it didn’t belong. Caulking and sealants were smeared all over the kitchen cabinets and walls by the same crews. I’m still trying to get that mess taken care of.
Anytime a group of neighbors gets together for any reason, the conversation inevitably turns to the poor build quality of their homes. I am not alone in my dissatisfaction. Everyone I’ve talked to has a horror story to tell. Some are much worse than mine. Let the Buyer Beware certainly applies at Del Webb.
Should you build here? That depends. To Pulte’s credit they are, for the most part, working to resolve my home’s quality problems. That’s why I gave two stars instead of one. If you do decide to buy a home here, be prepared to go through several months of contractor re-visits. And in some cases, be ready for the repairs to look worse than the original issue, as was case with my flooring, grout, and paint repairs.
The neighbors are great. The lifestyle is great and will be getting even better once the amenity center is completed next year. It’s just too bad that these positives are offset by such shoddy build quality.”
