Michael P
We moved into our new home in June 2021. We have had nothing but problems with this company. It has been a nightmare experience. Many things only completed partially (good enough to pass inspection) but not very good quality. I feel like our house was thrown together without much skill or care. Our carpets were put down on top of mounds of putty from the wall. Our upstairs floor is weak and sinks in many places because it rained on the plywood (not covered) before they laid it down. The driveway is full of cracks - 18 - big and small. Entryway concrete had mounds of some hard substance that was never cleaned off. The interior paint looks like a base coat - not smooth and it picks up dirt from anything. Tile grout is cracked in 13 different places mostly upstairs. The roof leaked during the first big rain that came (on Christmas eve with friends and family here during dinner). Exterior doors not properly sealed. You can easily see the outside light from inside the house. Carpets were not properly tacked down at the edges downstairs...upstairs was ok. Big sliding glass door was warped and hit the door frame pretty hard everytime you close it. When they came to fix it they heated it up and bent it out in a few places and it looks pretty bad now. So bad in fact they said they are going to have to replace it but not until I said I was going after thier ROC license. Before I said that they thought it looked ok. The driveway still has many scuff marks from the big trash bins they slid around on the driveway while building the house. I have still not received a call from thier customer service department to follow up on all the work that needed to be redone ( there were 16 different contractors the 1st time). And now the 1 year warranty work just got done (...almost..2 contractors never showed up). I've had circuit breakers popping multiple times over the last year and the electrician I hired to fix it (out of my own pocket) said the box is too small for the size of the house. There's only room to add 2 more circuits and it sits directly in the evening sun so it gets too hot. I can go on and on but the other 11 things are just more of the same. I bought a brand new house 20 years ago from KB homes and hardly had any problems. I thought Pulte was a better builder when we bought the new house but it looks like I was wrong. To anyone looking to buy...poor quality and worse customer service....run away as fast as you can! Thank you for reading this (book), sorry it's so long. :)
1 year ago
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Pulte Homes has a 1.2 average rating from 150 reviews

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