Stellar products! Great fit too. If this is a new company, work needs to happen to improve systems and trained staff: 1. Online ordering to prevent overselling; 2. Quality control so that faulty product has to be pulled with no replacement for over a month; 3. Do no keep asking customers like me how you did because you should all know my name by now after weeks and weeks of delays and promises... You know how you did! 4. Be up front with your customer, so they don't feel they've been told less than the truth. 5. Reply to emails quickly and where there is a bad error, appoint a customer champion to ensure you follow through.6. Investigate shipping options so product isn't stalled at the border customs so charges can be levied.. in my case $40. Cdn. I have recommended DHL International as they process all customs charges online while product is in transit. Above all else, remember your customer gave you their money up front and are entitled to the best treatment. Your products are superior and so too should the service be. You should not be sending customers this info request as a system generated communication. My extra long wait with such confusion deserves better than that. If I don't get a personal response to this evaluation, I know you're not reading mine or maybe any. Regards Brenda Spencer, Etobicoke, Ontario Canada