My wife ordered 3 of the exact same items within 30 minutes of each order due to a memory disorder. Tried to return all 3 items without a restocking fee on the basis of this situation and Customer Service essentially said, "too bad", and gave me no relief due to her disease and charged me a restocking fee of $43.50 to send back these items. Total lack of empathy for our unfortunate situation, especially during this holiday season and when the website proclaims Free Returns--well it's not Free Returns if they charge a restocking fee of $14.50 per item. Shame on Pura Cashmere for having no heart, especially when its website spouts all kinds of words from its founders doing the right thing for the environment as well as charities they support involving hungry children--what about doing the right thing for a disease inflicting more than 6 million American today--show some compassion for these people--SHAME ON Maria K, the founder and Owner. Don't buy from these folks--too many other, high quality women's clothing on line stores who show compassion and empathy to its buyers. STAY AWAY from PURA CASHMERE.