Compassionate caring thoughtful helpful When my mum died and I made that phone call, the help and compassion I received was amazing, when they came to get my mum I didn't want her to go but they were gentle and took their time talking with me and my family, they treated mum with respect and gave us time so we were ready to let her go, then later we were kept informed of all details with so much consideration. On the day my mum was returned to me it was very emotional and the lovely lady who brought my mum home sat with me and helped me through it and I'm so grateful for the warm she gave me and from everyone from Pure Cremation. Thank you for treating my mum with dignity and respect and for being patient and understanding with me. If I had any questions there was always someone to help but you never felt anything was being rushed they went at your pace in a very calm and friendly manner.